Heritage Cadillac

I am delighted to provide my genuine review of Tom at Heritage Cadillac. Tom possesses exceptional knowledge and demonstrates in-depth expertise regarding the vehicles he sells. He facilitated a test drive, and I returned with a significantly enhanced understanding of Cadillac, having gained substantial knowledge that day. Although I did not make a purchase at that time, Tom remained pleasant and composed, showcasing impressive sales acumen. Consequently, I returned three months later and purchased an XT4. Tom's communication skills are exceptional, and he does not exert pressure. Instead, he takes his time and provides comprehensive information, demonstrating his dedication. Therefore, I would like to express my sincere gratitude to Heritage Cadillac for employing someone of Tom's caliber, and I appreciate the professionalism exhibited by everyone at the dealership. Thank you (Ms. Parker).

My wife and I visited today and met with Kyu Kim, she was pleasant to work with and she showed us around the Vistiq which both and my wife really liked. We were super impressed by the showroom model with upgraded rims and blue leather seats which was the Luxury Premium. We proceeded to drive a model that was Luxury Sport, it was great, but missing the bigger rims and blue seats. We left, pleasant experience up to this point. We left to go look at a few other models. Later in the afternoon, I emailed Kyu Kim and shared with her the Motorwerks was offering $$ for my trade and that I was really interested in the Luxury Premium model with blue seats and asked her what she could do . Unfortunately, Heritage was either unable or unwilling to match this trade in offer. It just so happens that Motorwerks also has a Caddy Dealer and they were interested in my trade for more money and happen to also sell the Vistiq. Rather then drive to Barrington Motorwerks, I got Heritage to meet close the price of Motorwerks for the trade, but still less for the trade. At this point, I decided to drive back to the dealer. Upon entering, Kyu Kim calls me, I said I am standing in front of you "it was funny" from here on out things fell apart. Kyu said this vehicle with the blue seats (outside her office) is this one you want right? Yes I replied, my wife loves it. She went out to say that she worked out some numbers, she could put it into a courtesy vehicle for 10 days and then she could give it to be for the same price she quoted me for the lessor model. I said GREAT. She even told me, they would be giving me some cash back on my trade (as I was putting it all to the lease payments) seemed great. She said, I would not be able to take the car for 10 days and I said what about my trade, she said its ok, you can bring it back in 10 days to finalize the deal. She leaves the office for 20 minutes, I call my wife and share the good news, she was excited for the upgrade. Kyu Kim comes back, and says she made a mistake, this vehicle will be much more money. I said, well I really do not want to pay more, lets me see the vehicle I came to purchase so we can finalize things (Sports Luxury Trim) she says ok, and this time, leave for more then 30 minutes. She finally comes back, and she is showing me all new pricing that is $8500 more. At this point, I am irritated and annoyed by the utter confusion. I said, I dont want to pay more for this vehicle, I am ready to take the original vehicle I came here for. She looks panicked and she says "its out on loan for the weekend". I said ok, how about the other one with beige interior, she says its also out on loan for the weekend. Shockingly on labor day weekend when they have big sales, they have their flagships all out on loaners. I was so annoyed at this point, sitting around in disbelief about how unorganized they are at this place. I walked out of her office outside and called my wife to say its was all a scam to try and get us into an even more expensive vehicle. Just a total waste of time. Kyu Kim comes outside to the lot and starts trying to pitch me on a entry level model, saying I can take it today. OMG. What started as a great experience turned into a terrible customer experience. Kyu Kim tried, but she was either trying to bait and switch me multiple times or she really was just lost in her thoughts. I am not sure we will ever visit Heritage again, nor whether or not we will proceed with another dealer for the Vistiq. Not a terrible experience, but not a good one either. Its a real bummer!

Heritage Cadillac Restored My Trust in the Brand! After a terrible experience with another dealer, I had my 2024 Escalade ESV Platinum towed to Heritage Cadillac in Lombard and they exceeded every expectation. Within 2 days, they diagnosed the engine issue, communicated clearly, and most importantly, provided me a loaner vehicle without any hassle. Christina, in particular, went above and beyond to make sure I was not stranded and kept me informed every step of the way. This is the kind of customer service you expect from a luxury brand. Heritage Cadillac truly cares about their customers and gets things done quickly and professionally. If you want peace of mind, go to Heritage Cadillac. They turned a nightmare situation into a positive experience. Thank you to Christina in service, and the entire team you’ve earned a loyal customer.

Working with the serivce manager Steve Barakat it's was a great experience with a well run shop. See Steve when you go to Cadillac he made my day.

Great service! I felt welcomed and at ease. The staff were very friendly and I didn’t feel pressured to buy!

Although we could not agree on a price, Kourtney was very helpful; very knowledgeable about the product. I enjoyed working with her.

GREAT customer service. Steve the service manager,Burrell, Sly and Sue are the GREATEST PERIOD

Heritage Cadillac falsifies and inflates repair items that are covered under a customer warranty and passes the cost to the customer.They replace the transmission on my 2017 Ct6,after being in the shop for over 6 weeks,the transmission has gone out again. I called the dealership to have the car towed back, they told me no. All because I filled a complaint with the Better Business Bureau.Stay away from Heritage Cadillac because the service is awful..!!

I have been coming to Heritage Cadillac for over 17 years for servicing. My last time was the worse experience ever.They had to replace my transmission which was covered by my extended warranty 100%.The service manager Steve Barakat inflated repair costs and tech hours ,falsified service orders to justify their cost. I had to pay the extra cost..!! Steve Barakat is the far worse service manager heritage ever had.

I want take a moment to thank Mirta Guerrero and Cory Bakr for getting me to a 2021 Cadillac Escalade ESV.They are wonderful to work with.no pressure in buying from Heritage Cadillacof lombard,il. When i went in to see the Escalade i noticed a couple of things i didnt like and they took care of them before i picked up the E.scalade. I WILL BE BACK TO BUY AGAIN.MARK RIZZIO