Reviews
Emma Allen's customer service is fantastic.
Emma Allen's customer service is fantastic. She is professional and very knowledgeable. I'd recommend Emma to anyone interested in a Ford ESP!
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
This is the 2nd time I have purchased an ESP from Emma
This is the 2nd time I have purchased an ESP from Emma Allen. She is very knowledgeable and explained the options in detail. I purchased the warranty and would definitely buy another from Emma. Great customer service and a good price!
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
This is the 2nd time I have purchased an ESP from Emma Allen. She is very knowledgeable and explained the options in detail. I purchased the warranty and would definitely buy another from Emma. Great customer service and a good price
Mustang was in great shape.
Mustang was in great shape. Everyone at the dealership is very friendly. The price online is the price of the car. They do not negotiate.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 4.0
- Does recommend this dealer
- Shopped for a used car
Thank you for being so gracious about your experience and thank you for advertising for us as well. The price online is the price of the car and we do not negotiate. Must Dealers are not negotiating right now. People should know straight up what the practices have become. We thank you for purchasing one of our great Mustangs and hope you enjoy it for many years to come. Your friends at Lombard Ford
Emma's customer service was exceptional, she handled my
Emma's customer service was exceptional, she handled my Ford ESP purchase with all of the options explained and was very informative. I would highly recommend Emma for any of your vehicle needs.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
I am always impressed with the service and repair work
I am always impressed with the service and repair work the techs at Lombard Ford provide. I won't go anywhere else with my vehicle and know I am in good hands!
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for sharing your experience with Lombard Ford Chris. We thank you for you business and will always strive to serve you in an impressive manner. Your friends at Lombard Ford
Great place to shop for a vehicle sales person not pushy
Great place to shop for a vehicle sales person not pushy financial department easy to work with
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
So glad to hear that you were completely happy with your experience sir. We do aim to please and it sounds as though we did. We're here for you any time you may need us. Enjoy your newly acquired vehicle! Your friends at Lombard Ford
Thought I had a drivetrain leak and called to make an
Thought I had a drivetrain leak and called to make an appointment also scheduling some routine maintenance.. Was able to get an appointment in a couple of days.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Glad to hear we could accommodate you in a timely fashion and they you are pleased with the service you received. Thank you for your business. Your friends at Lombard Ford
Emma was a pleasure to deal with in renewing my ESP
Emma was a pleasure to deal with in renewing my ESP warranty. She is very knowledgeable and did NOT try to upsell me in any way. Just provided the info I asked for.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 4.0
- Does recommend this dealer
- Shopped for a new car
I was charged $122.
I was charged $122.14 for an oil change. This was an outrageous price increase for the same exact service that I paid $75.69 at Lombard a year ago. In addition, the service rep did not review the service inspection results with me. Because of the cost and the lower level of customer service, I'll never return to Lombard for this service.
- Customer service 1.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Came in for service or repair
We are sorry that you feel that way but the pricing of oil has jumped up drastically your labor was exactly the same. Unfortunately we don't have control over the pricing on oil.
The staff and the service and the expertise is
The staff and the service and the expertise is immeasurable and a five out of five !! Kyle and the staff alongside truly showed care and such wisdom about the care of my Ford Escape 2014 titanium. I required a new transmission and once that was repaired they then figured out what else needed repair ! They are awesome👍
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
We are humbled by your kind words Keith. Thank you for taking the time to share your thoughts and thank you for your business. Your friends at Lombard Ford