Reviews
I have to leave a 4 out of 5 review this time... ☹️ We dropped our 2011 Ford Fiesta with a TPMS sensor issue in the left front tire off on a Thursday afternoon for an 8am appointment on Friday. The appointment was to change the oil and filter, check all fluids, and take care of the TPMS sensor issue. After no word by ~3:30pm on Friday, I called for a progress report and learned the car had just been taken in. There seemed to be an issue with being short handed. The service personnel notified me that all four tires were so old that they needed to be replaced. I drove down a half hour later with 4 newer tires, a spare set from my 2016 Fiesta. I was told they'll work. An hour or so later, the service personnel called me to let me know that the tires I brought down actually won't work... A rim size issue of 1"... At that point, there was no getting the car back that Friday as 4 new tires had to be ordered so late in the day. We got the car back the next Monday at 5pm. No complaint with the work done, but the work didn't go 100% smoothly, hence, 4 out of 5 for the rating this time.
I have to leave a 4 out of 5 review this time... ☹️ We dropped our 2011 Ford Fiesta with a TPMS sensor issue in the left front tire off on a Thursday afternoon for an 8am appointment on Friday. The appointment was to change the oil and filter, check all fluids, and take care of the TPMS sensor issue. After no word by ~3:30pm on Friday, I called for a progress report and learned the car had just been taken in. There seemed to be an issue with being short handed. The service personnel notified me that all four tires were so old that they needed to be replaced. I drove down a half hour later with 4 newer tires, a spare set from my 2016 Fiesta. I was told they'll work. An hour or so later, the service personnel called me to let me know that the tires I brought down actually won't work... A rim size issue of 1"... At that point, there was no getting the car back that Friday as 4 new tires had to be ordered so late in the day. We got the car back the next Monday at 5pm. No complaint with the work done, but the work didn't go 100% smoothly, hence, 4 out of 5 for the rating this time.
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- 4.0
- Does recommend this dealer
- Came in for service or repair
Hello: We thank you for your review. Unfortunately, during this time of the year, we are finishing our major vacation period and this can cause slowing down the work process. When we schedule our work load, we take into consideration the fewer available hours. As you know when working on mechanical components does not always go as planned do to additional issues that come up throughout the day. We do our best to work around the additional time we need to complete the jobs in the shop. I wish all went smoothly with your requests, but some things are out of anyone’s control, so we do the best we can to work around the issues that come up. We do appreciate the trust you have given to us to work on your vehicle. Have a wonderful Holiday Weekend. Rob Lombard President Lombard Ford Inc.
I completely understand, Rob. I imagine there are often extenuating circumstances behind a less than optimal review. We're all human. I can, however, only rate performance from my personal perspective in real time. If the goal of asking me for a review after every service is for honest feedback, be assured you'll get it. I honestly believe 4 out of 5 stars was fair, so stand by it.
Emma has always been helpful and pleasant. I've been buying ESP's from her for years. I have to Ford vehicles and she has help me with both.
Emma has always been helpful and pleasant. I've been buying ESP's from her for years. I have to Ford vehicles and she has help me with both.
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- 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for the kind words. Emma is very knowledgeable of the ESP’s and always willing to help and answer questions. We appreciate the trust you have given us to assist you. Have a great day! Rob Lombard President Lombard Ford Inc
I used Lombard Ford because they had the best rate for extended warranty and would recommend them!
I used Lombard Ford because they had the best rate for extended warranty and would recommend them!
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
Thankyou for the kind words. We are not just price competitive, we assist our Extended Service Pan customers before, during and after the sale. Several of our competitors do not spend the time with their internet customer as we do. We pioneered selling the Ford Product online in 2002 and are proud that our customers return to us time and again. I appreciate the trust you have given to us to assist you! Have a wonderful weekend! Rob Lombard Lombard Ford Inc.
Service issue with my turbo-charger, Service was timely and professional. Staff was courteous. Waiting area was pretty spartan.
Service issue with my turbo-charger, Service was timely and professional. Staff was courteous. Waiting area was pretty spartan.
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for the kind words. Our service team does their best daily to help our customers. We all appreciated the trust you have given us to service your vehicle. Have a wonderful day. Rob Lombard President Lombard Ford Inc.
My car is still having problems they where to look at it a few days later I went in to drop it off at scheduled time to be told sorry we don't have any loaners even though it was pre set up sorry we will call you next week to get you in and nothing no phone call then two days later my car won't even start I had just paid them 2000.00 and now mt car was worse left messages in service dept to no response.
My car is still having problems they where to look at it a few days later I went in to drop it off at scheduled time to be told sorry we don't have any loaners even though it was pre set up sorry we will call you next week to get you in and nothing no phone call then two days later my car won't even start I had just paid them 2000.00 and now mt car was worse left messages in service dept to no response.
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- Overall experience
- 1.0
- Does not recommend this dealer
- Came in for service or repair
My service manager Tim, reached out to you yesterday August 14th. The reason why the loaner vehicle was not available to you was that you did not come in the initial day of your appointment. Loaner vehicles are normally used for customers who have a Ford Warranty issue with their Warranty is still active or customers who purchased a Ford Protect Extended Service Contracts that are still active. The service department made an exception to give you a free loaner vehicle at the time and date of your appointment. We only have five loaner vehicles available. They are constantly out with customers or scheduled to go out to a customer. We scheduled service for your vehicle to replace two electronic components for the issue with your media system that controls you phone plus other items, and anticipated you would only have our loaner for that day. The loaner was scheduled to go to another customer the next day. The items we replaced have nothing to do with your vehicle’s battery. If your battery is 6 years old, it has lasted more than most batteries that age. The electronic components we replace come from Ford are mostly remanufactured items. As with many electrical components those remanufactured components come with a specific warranty from Ford and if they fail, Ford covers those items for a specific time after the repair was completed. If you are still experiencing an issue with you screen for your media system, we will need set up and appointment to see if those components we installed are functioning properly. We will arrange a day and time for a loaner as we did before as a good will gesture. Keep in mind if you miss that appointment a loaner vehicle may not be available the following day and your appointment will need to be rescheduled when we have a loaner available. Please contact the service department to schedule another day for us to assess the current issue with your media system. Thank you. Rob Lombard President Lombard Ford Inc.
I had a really positive experience with Lombard Ford throughout a difficult situation with my vehicle. The dealership was helpful, responsive, and did everything they could to address the issues I was experiencing. They worked within the options and limitations that Ford Motor Company allowed them and were genuinely understanding and willing to help. I really appreciate the effort and customer service I received from the team at Lombard Ford. Even though there were things that were ultimately outside of the dealership’s control, they did everything they could on their end to help me. I would definitely recommend Lombard Ford based on my experience with them.
I had a really positive experience with Lombard Ford throughout a difficult situation with my vehicle. The dealership was helpful, responsive, and did everything they could to address the issues I was experiencing. They worked within the options and limitations that Ford Motor Company allowed them and were genuinely understanding and willing to help. I really appreciate the effort and customer service I received from the team at Lombard Ford. Even though there were things that were ultimately outside of the dealership’s control, they did everything they could on their end to help me. I would definitely recommend Lombard Ford based on my experience with them.
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- 4.0
- Does recommend this dealer
- Came in for service or repair
Thank you so much or the kind words. Our service team always tries their best to resolve problems with our customers vehicles. We are happy that we were able to help you. We really appreciate the trust you have in us. Have a wonderful balance of your day! Rob Lombard President Lombard Ford Inc
You should not ask people to fill this out. We don’t have time for this.
You should not ask people to fill this out. We don’t have time for this.
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
Hello Jon, The service team just wants to make sure that you are happy with your servicing. We all strive to make sure our customers are happy. Thank you for the 5 Star rating we all appreciate it. Have a good evening. Rob Lombard President Lombard Ford Inc.
Service department updated my computer, identified and resolved an issue with the auxiliary battery. Everyone was pleasant and professional.
Service department updated my computer, identified and resolved an issue with the auxiliary battery. Everyone was pleasant and professional.
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you so much for the kind words. Our service team does their best everyday to help our customers. We appreciate the trust you have in us to service your vehicle. Have a great evening. Rob Lombard President Lombard Ford Inc.
Great friendly and informative customer service. Price was decent. Great communication to keep us informed of the status.
Great friendly and informative customer service. Price was decent. Great communication to keep us informed of the status.
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for the kind words. Our Service Team tries their best each and every day to do help our customers. We appreciate the trust put in us to take care of your vehicle. Have a wonderful balance of your Holiday weekend! Rob Lombard President Lombard Ford Inc.
Emma was very helpful in answering my questions about Ford Protect and getting me set up with the right term with mileage and years.
Emma was very helpful in answering my questions about Ford Protect and getting me set up with the right term with mileage and years.
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- Overall experience
- 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you for your kind words. Emma is extremely knowledgeable on the Ford Protect plans and is always willing to listen to our customers questions and direct them in the right way to be the most cost effective with the coverage that work best for each customer’s needs. We appreciate the trust you put in us. Have a great day. Rob Lombard Lombard Ford Inc