Used Ford Explorer for Sale in Holyoke, MA

This was the first time there for service. I needed it done by a specifice time, and the dealership I had taken the car to for 8 years, since it was purchsed was not able to help me. As a first time customer, they were able to get my car in. Were able, after a thorough inspection, able to identify and fix the problem. In addition, because of the time involved they provided a loaner car. It was a newer version of my car, so it was easy for me to get in and out of. I was greeted immediately by the porter (I apologize for not remembering his name, but he was very helpful. Steve the advisor made me feel very comfortable. I hate going to dealerships, I always feel like I am going to be "sold" something I don't need. Tiffany in the loaner office was friendly and very helpful. It is also worth pointing out, that while they are in the midst of construction, every effor is made to make it easy for customers. Clearly identified parking, a drive up lane. And while the quarters are tight, they were orderly and functional. It was my first time there, and I will be back.

perfect car for my purposes, traveling, camping etc. I look forward to many fun trips and adventures, I need 25 words but for now I think this is about it.

Hi my name is Pete and I own an welding and metal fabrication business with a mechanical crew that travels for our work. We have been purchasing our F-150's, F-250, F-450's and F-550's at Marcotte Ford for years. We have learned the hard way where best to purchase our vehicles. We have found that Marcotte Ford has the best service available in our area for the larger trucks and a great sales team making getting a new vehicle whether it is a large truck or smaller F-150's a more than pleasant experience. I am more that happy to recommend Marcotte Ford whenever anyone is looking for a new Ford vehicle. Peter Kirchner Dalton Ma.

My husband and I purchased a 2013 C-Max Energi Hybrid. Both the salesperson, Mark Lyon and the finance person, Glen Gagnon were extremely helpful and gave excellent service. Our 2003 Focus ZX3 was in for repairs. The service provided was excellent.

The car met all our needs but one, towing. Decent and as advertised but not great with rolling hills or the mountains of Tennessee. Advertised limit is really the limit.

I needed an oil change etc., appt was 10:30, showed up early and was taken. Enjoyed a great breakfast at the Lugnut Cafe, took my coffee in the wait room, read the paper, enjoyed the TV. Everyone was pleasant and courteous and soon was on my way. Thanks again Marcotte Ford.

love my new explorer, easy to use, drives great, upgraded radio is user friendly with the navigation, radio, cd, and satellite. so much room the seats fold in many ways depending on what type of room you need

My old car was my third minivan in 15 years. Now that my kids are older and leaving for college, I wanted something that could carry 6 or 7 passengers but was ... well... NOT a minivan. I did some research on late model used three-row SUVs, and found the 2017 Nissan Pathfinder. (My favorite of my three vans was a 2005 Nissan Quest, so choosing Nissan was easy for me.) Before I started browsing for cars, I applied for credit through Carvana, and was approved. Next, I entered in all of the information about the van I was trading for the Pathfinder. (Beware -- the trade-in amount is only good for 7 days, and it can change wildly in that time!) I was pleased with the trade amount, and it was great that I could shop for my new car and see my down payment and monthly payment for every car I viewed! My specifications were pretty clear -- AWD, less than 10,000 miles, and never a rental car. I found my dream car a few days later, and started the purchase process. It was quite smooth and the directions were very clear about what documents need to be uploaded. When I went to click on "finalize purchase" (or something like that), a red flag popped up...my trade-in value expired WHILE I WAS IN THE PROCESS OF CHECKING OUT! I got on chat with Carvana staff right away, and they were able to return the trade in value to NEARLY what it was before the expiration. This is something that needs to be addressed by Carvana -- once a customer is to a certain point in the process, those numbers need to be frozen. So we set a delivery time, and the Carvana rep was pretty much on time considering he was traveling 70 miles or so from the Chicago office. Everything was smooth -- signed a couple more papers, took my Pathfinder for a spin, Eric inspected my trade, and I left within 30 minutes with my new car. I would also like to add that I drove directly to my mechanic, so he could inspect the car and make sure I wasn't buying something with hidden damage. Mechanic said to me, "This car is perfect, like new." Just what I wanted to hear. Thanks Carvana! I am telling everyone I know about you guys. Good to work with you! Janet - 2017 Nissan Pathfinder

This car is reliable, comfortable, and best SUV all around. Very comfortable for long car rides and best value for what you're paying! Get the best of both luxurious and safe driving.

This is a review of my SELLING experience to Carvana. I listed my car on Craigslist and was approached by an outsider buyer named Jan. She introduced me to Carvana, which I never heard of before, and it's process. She was very helpful and walked me through the process. The first deciding factor for selling to them was that they offered me the best price (vs. CarMax, Auto Nation, Trur Car). Then I realized the process was super streamlined. All I had to do was upload my documents and, after approval, schedule an appointment for the pickup of my car. Carvana sent a truck to COME TO ME to pick up the car. The driver (Lauren?) was very courteous and pleasant to work with, too. The pickup process, which included a one-mile test drive, took no longer than 20-30 minutes. Immediately after loading my car to their truck, I was handed the check, which I immediately deposited without any issues. My selling experience from being contacted by buyer to getting the check took just 10 days! (Would've been even faster if I was more timely with uploading my docs.) I'd highly recommend Carvana for selling your cars!

This car looks 'classy', has lots of 'bells and whistles', lots of horsepower, very 'cushy' inside. Sadly, had to say good bye to our Jeep Sahara; she was not well. We'll miss her looks, but we'll enjoy the smooth ride, and cush of our Explorer.

Buying through Carvana was one of the best transactional experiences ever! I shopped for several months, test drove several cars to understand the models and features I was looking for. Then, boom, the car that matched come up in my search and I pulled the trigger. Within minutes, I had a value on my trade-in, purchased the car, (to include a very well priced extended warranty), and arranged for financing it through the Carvana website. And, while that was a very easy, non pressure experience, what made it really special was the delivery. Rachel, the Caravan rep, called me the day before the delivery to confirm, then called while in route to be sure not to leave me hanging. She was right on time, professional, and extremely upbeat. I had a genuine feeling that her priority was not only to deliver the car and pick up my trade in, but it was to make the final part of my experience a pleasure as well. Rachel was extremely knowledgeable of the process and did an excellent job of assuring I was informed of the "7 day, no questions asked, test drive" as well as the final paperwork to be processed. A few signatures and the trade-in was her's and the keys to 2014 BMW 535 were in my hands.

Have had it a couple of months and on the highway at 75mph with strong wind the windshield molding flew off !! This made me look online at the part and it shows more than 34 complaints of this happening.why in the world has this not been fixed! My car sounds like a window is down on the highway and rattling the dash ! Super sad about this . 40,000 miles on it .

Brian Nimerowski was my sales associate and I couldn't be happier! Was very friendly and knowledgeable. I went to a couple other dealerships before I went to Bertera of West Springfield Brian was able to put me in a much better Jeep Wrangler for a much cheaper price!!!

Extremely satisfied with our recent purchase. Our Ford Explorer has met and exceeded our expectations. Tons of space for family trips to sporting events. Nice smooth ride. Could see myself purchasing another in the near future.

This car met all requirement has plenty room front and bag it ride grade has Sony sound system and 3UBS port doula moon roof leather seat and more.

This car met all of our family needs. We have enjoyed it. It was comfortable for transporting adults in all of the seats as well as children. The TV made the entertainment on long trips seem short and more enjoyable.

This car met all our requirements and we are very happy with our purchase. We are return customers and feel very comfortable working with Doug Lawrence and David Bruton. They made shopping easy and no stress.

I think I wold have appreciated information about the newer F350 5.4 Triton relative to changes to the COP design which prohibit cross-firing of plugs due to pooled oil or water. I'll use a funnel when adding oil form now on, that's for sure. Thanks for the fast service. i look forward to the new service building.

I'm a car guy and it's important how the vehicle looks......and I really like this vehicle. It'll take me awhile to get used to all the new electronics. Once I learn everything, I think this will be my favorite vehicle I've ever owned.

Service advisor Mike Colson is very knowledgeable and professional. He gave an accurate description of the service needed and applied rewards points at time of payment. All your service personnel shoulby be as conscientious as Mike.

Meets all of my needs. Excellent room and features. Also, feel like I’m driving in a very safe and sturdy car. Pickup is awesome V6 engine 3.5 liters EccoBoost. Love this car!

You guys are the best around !!!!! Everyone at Burke was a professional at the highest level. You fixed my problem after another dealership ( Balise in Springfield ) told me that it was all fixed when in fact when it was not. Your service manager Steve took the time to listen to my problems and reassure me that I in fact was not crazy and my truck was making a noise that should not have been hearing. Your team will of mechanics fixed my issue and my truck drives like its brand new again. Thank you all, you are all a class act and we will be back in the future for our next new vehicle since we are a bow tie family!!

Great vehicle, very comfortable to ride in, great visibility, makes driving a pleasure again. Safety features are great without the clutter and distractions on other new vehicles. Features are very intuitive to use. One feature that it came with is the front camera, I didn't think it was necessary, but after trying it out, it really is handy to see what you can't see over the hood of the vehicle.

I purchased from Family Ford a new Fusion in 2012 and at that time they were an outstanding organization to deal with. Based on that experience, I returned to look for another vehicle; I was not disappointed. I intended to purchase/lease a new car but ended up replacing my 2007 Cadillac with a CPO 2014 Taurus (a beautiful car). Steve's patience and understanding through the whole process was refreshing. He suggested and went over several options with me and when he didn't know the answer to a question, he would get the answer. He was absolutely one of the best and easy going sales rep I've dealt with.

I recommend Explorer those looking for comfort and spacious car interior. Everything is well designed and looks luxurious all over. I purchased this two months ago and might be a little soon to review its performance but so far I am happy with what I got. I just don't recommend the dealership where I bought from : " Ford of Orange, CA" stay away from them.

I detest the car buying process and all the BS that goes into it however I found that Family Ford's Sales Manager and Sales Person were top notch, honest, practical, fair, and professional at all times. I left getting a fair price for my trade, a fair price for my new vehicle and feeling that I would definitely recommend them to family and friends. Billy G. (Sales manager) & Jorge Suarez (Sales) acquitted themselves nicely and provided an admirable transaction. Simply put I would return to them for my future car needs without hesitation.

This car met my needs. It is spacious for my 3 kids and their friends, with plenty of room on the third row sit. The remote key and keyless start is very useful, specially summer time, when you can leave the car locked but running, so the AC is still cooling.

Great vehicle for a rode trip! Very comfortable! Easy on gas ! Great vehicle to haul the grandkids to ball practice! Easy riding & all out vehicle to be rode in city or country!

I love that this car fits all of us and has extra room. I was worried there would not be enough room behind the 3rd row, but it works. I do my navigation was set already, but should be a simple fix!

Purchased a new explorer from best local dealership with best service center, best sales and service people. My husband and I both purchased new vehicles and service outstanding! They are quick and efficient in doing all needed work! Love new waiting area and friendliness of staff. Mark in sales great attention to detail and our needs. Thanks to Mr. Brozowski in service when I called like the Geico commercial " I have a FLAT tire" help!!! He told me what to do and I was on my way.

Has everything you could ever want in a car. We have a 2016 Ford Explorer limited. Seems to have every option ever invented ! Even has massaging seats.