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Spirit Ford

(257 reviews)
Visit Spirit Ford
Sales hours:
Service hours:
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Sales Service
Monday 9:00am–8:00pm 7:30am–6:00pm
Tuesday 9:00am–6:00pm 7:30am–6:00pm
Wednesday 9:00am–6:00pm 7:30am–6:00pm
Thursday 9:00am–8:00pm 7:30am–6:00pm
Friday 9:00am–6:00pm 7:30am–6:00pm
Saturday 9:00am–3:00pm 8:00am–3:00pm
Sunday Closed Closed
New (734) 732-4242 (734) 732-4242
Used (734) 619-6852 (734) 619-6852
Service (734) 418-8973 (734) 418-8973

Reviews

(257 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Spirit Ford from DealerRater.

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apple1965@aol.com

Took no time to fit my truck in and repair. Very pleased with turnaround. Seemed to be a hard problem, but fixed quickly.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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Fantastic service

Robert Yaro was fantastic in handling my concerns and questions, treated me fairly and made sure that i had a ride home and also picked me up when my vehicle was finished!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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Great service all around

Purchased used vehicle with full warranty. Had no problems using the warranty. Staff and management go above and beyond to make sure you?re satisfied.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did not make a purchase
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Dealer response

Hello Chad, we're glad to hear you are satisfied with your experience at Spirit Ford! If you ever need anything else from us, please feel free to give us a call or stop by. We're always happy to help!

Service

Olen from the service dept. was very professional my Explorer was taken are of in about an hour or less including a recall on it that I knew nothing about. I felt very special, I told my husband it was worth the drive to Dundee since we live in Canton. Great job!!1

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.

new car and service

I have nothing negative to say about anything. All great

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

Hello Andrew, we are happy we could make your experience a great one! We appreciate you taking the time to leave a review, and we hope to see you here again down the road!

Vic Niemiec

Had Works done on my leased CMax, also had tires rotated, check lift gate and car wash, all done in less than an hour. Frige for comp drinks was empty.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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Gary's truck

Olen, in the service department obtained and had the truck tires in a timely manner. The price was very competitive. Great staff. Very professional. Yea!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.

My F150

Diagnosing the problem with my truck and getting it repaired all in the same day. To me that is great service. And my service advisor sent me a text message letting me know what the problem was with my truck.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.

Oil Change

I scheduled an appointment for my first oil change through the email Spirit Ford sent me for the next week. When I arrived, I was turned away! Apparently their online scheduling does not work. That?s why they sent me the email asking me to schedule service??

Rating breakdown (out of 5):
  • Customer service 1.0
  • Buying process 4.0
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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Dealer response

Katherine, thank you for reaching out. We would like to address the situation you've described. When you have an opportunity, please contact us at (734) 529-5521 so we can work with you to resolve your concerns. We hope to hear from you soon.

Terrible Service

I purchased a new car at Spirit Ford and had a really good experience with Kyle in sales. I received regular emails regarding service on my vehicle and when I was really close to my first oil change, I clicked on the link in the email and scheduled service for the next week. When I arrived, I was turned away!! They did not have my appointment because their online scheduling doesn’t work (how would a customet know this?) I left and when I told my spouse what had happened, he called the manager and we were told we could come back..

Rating breakdown (out of 5):
  • Customer service 1.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Came in for service or repair
1 person out of 1 found this review helpful.