Reviews
SALES EXPERIENCE
My purchase from Mastel Ford was seamless. No pressure sales tactics, No stress. Streamline in and out the door. Will purchase next vehicle there. 5 STAR
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Dennis, Great to have you as part of the Mastel Family. Enjoy the Bronco!
Leasing Ford
Love doing business with my dealership in Olean, NY. They are very accommodating .
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Mark Waruch
Mastel Ford staff did an excellent job working on my 2021 Ford Explorer
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Vehicle Purchase
Great dealership. Easy to deal with. Purchased many vehicles from them.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Hi, thank you so much for your positive comments about Mastel Ford! Please let us know if there is anything else we can do for you; we are more than happy to help!
Tire purchase
Service manager recommended Falcon tires and they have been great. I am very happy with the service department and will continue doing my business there.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Mastel Ford Lincoln
As always, Mastel treated us very well and like family.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Continuing great service
Mastel Ford has a great service department. I am never disappointed.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Nautilus recalls and repair due to chewed cord
The service team at Mastel-Ford, Olean did a great job on 2 recalls plus a repair due to a critter chewing a band under the hood. What a bonus to also get a clean car returned, thank you!
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Byron, we set high expectations for ourselves so it?s gratifying to hear you had a great experience with us! We hope to be of service to you again! Take care!
Service visit
I never have a problem when I go there to have my car serviced. It?s always a pleasant experience. Sometimes costs me more than planned but they check everything on my car and I very much appreciate that.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Service
It was a great oil change. I dropped of the car. They changed the oil and gave me a new filter. Then they called me when it was done.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Craig, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! We hope to be of service to you again! Take care!