Reviews
Service for my 2020 Fusion Hybrid
Everyone is kind and friendly. Lorie shows you what needs to be done and why and she tries to remember every customers name which is a nice touch of person-ability.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Brandon, we set high expectations for ourselves so it?s gratifying to hear you had a great experience with us. We hope to be of service to you again! Take care!
another review
excellent service, excellent quality of repairs, facilities clean, people friendly.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
marthaebaker@gmail.com
Always a great experience with people who are knowledgeable and friendly.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Excellent Service
As always, dealing with Laurie in the Service Department at Mastel Ford was a pleasure. Prompt appointment and prompt service.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Regular service and inspection
Excellent dealership and service. Always treated well. Wouldnt go anywhere else.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Hi Kathleen, thank you so much for your positive comments about Mastel Ford! We're always here to provide exceptional service at a great value -- we hope you'll consider us again in the future!
Friendly and quality service
The service at Mastel Ford is through with a friendly and courteous atmosphere.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Gerald, we appreciate your feedback of our Staff's outstanding service! If there is anything else we can do to assist you, please let us know! Take care!
Dan Marsh
I have been dealing with Mastel Ford in Olean, NY for a number of years. Salesman Matt is excellent. Service manager Lori goes above and beyond to make sure we are taken care of quickly. They always offer us a loaner car, and when we get our car back after a service visit, it is spotless.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Dan, thank you for your wonderful response to the quality of service our staff provides! We'll be sure to pass along the kind words to the team. Please let us know if there is ever anything else we can do for you! Safe travels!
Friendly service.
Great service. Friendly service manager. Clean comfortable waiting area. Keep me informed of the service progress to my car.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
owner
Customer service is always very pleasant, and provide me with a loaner.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Your satisfaction means a lot to us, and we truly appreciate you choosing Mastel Ford-Lincoln for all of your automotive needs. Please don't hesitate to call if you'd like further assistance.
not sure what you want here
I had an excellent experience everyone there treated me very well and they where very professional
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Mark, thank you for taking the time to leave us your response to our Staff's outstanding customer service! Please let us know if there is ever anything else we can do for you! Safe travels!