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Franklin Ford - MA

(1,171 reviews)
Visit Franklin Ford - MA
Sales hours: 9:00am to 5:00pm
Service hours: 8:00am to 12:00pm
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Sales Service
Monday 9:00am–7:00pm 7:30am–6:00pm
Tuesday 9:00am–7:00pm 7:30am–6:00pm
Wednesday 9:00am–7:00pm 7:30am–6:00pm
Thursday 9:00am–7:00pm 7:30am–6:00pm
Friday 9:00am–6:00pm 7:30am–6:00pm
Saturday 9:00am–5:00pm 8:00am–12:00pm
Sunday Closed Closed

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New (855) 680-4146 (855) 680-4146
Used (855) 680-4203 (855) 680-4203
Service (855) 681-4110 (855) 681-4110

Inventory

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Incentives

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About our dealership

This seller has been on Cars.com since May 2026.
Welcome to Franklin Ford a family owned and operated dealership with over 55 years of affiliation with Ford Motor Company. Please let us introduce ourselves and explain how we can provide for all your automotive needs.

As a full service dealership Franklin Ford combines Sales Service Parts and Daily Rentals for all our valued customers. Our professional Ford Motor Certified staff is committed to ensuring the highest level of customer satisfaction each and every day.

We want you to be a customer for life!
Big City Deals With a Home Town Feel

Service center

Phone number (855) 681-4110

Service hours

Monday
7:30am–6:00pm
Tuesday
7:30am–6:00pm
Wednesday
7:30am–6:00pm
Thursday
7:30am–6:00pm
Friday
7:30am–6:00pm
Saturday
8:00am–12:00pm
Sunday
Closed

Meet our employees

Reviews

(1,171 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Franklin Ford - MA from DealerRater.

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Ann is wonderful about reaching out keeping customers informed. She's friendly, compassionate and knowlegeable

Ann is wonderful about reaching out keeping customers informed. She's friendly, compassionate and knowlegeable

Rating breakdown (out of 5):
Customer service
Buying process
Quality of repair
Overall facilities
Overall experience
5.0
  • Does recommend this dealer
  • Came in for service or repair
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Thank you for the review, Donna! We're so glad Ann was able to assist you!

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Bill was just seriously amazing thoughtful followed up several times took the time to listen

Bill was just seriously amazing thoughtful followed up several times took the time to listen

Rating breakdown (out of 5):
Customer service
Buying process
Quality of repair
Overall facilities
Overall experience
5.0
  • Does recommend this dealer
  • Came in for service or repair
Worked with:
0 people out of 0 found this review helpful.
Dealer response

We are so glad that the team took great care of you! Thank you for trusting us!

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Service is always thoughtful and recalls and other things that might not be thought about as a customer are taken care making for fewer more effective trips. Very competitive pricing on tires as well.

Service is always thoughtful and recalls and other things that might not be thought about as a customer are taken care making for fewer more effective trips. Very competitive pricing on tires as well.

Rating breakdown (out of 5):
Customer service
Buying process
Quality of repair
Overall facilities
Overall experience
5.0
  • Does recommend this dealer
  • Came in for service or repair
Worked with:
0 people out of 0 found this review helpful.
Dealer response

We are so glad that Amanda and the team took great care of you Chris! Thank you for trusting us with your service needs!

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I brought truck in for service and I got it back with more problems than I had before I took it there.

I brought truck in for service and I got it back with more problems than I had before I took it there.

Rating breakdown (out of 5):
Customer service
Buying process
Quality of repair
Overall facilities
Overall experience
1.0
  • Does not recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
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Pick up and drop off service is always great. Work was thoroughly explained to me as well.

Pick up and drop off service is always great. Work was thoroughly explained to me as well.

Rating breakdown (out of 5):
Customer service
Buying process
Quality of repair
Overall facilities
Overall experience
5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

We are so glad that the service team took great care of you! Thank you for taking the time to leave us a review!

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Great place. Warm welcome, honest salesman. Finance team was superior Ford Bronco sasquatch edition rules

Great place. Warm welcome, honest salesman. Finance team was superior Ford Bronco sasquatch edition rules

Rating breakdown (out of 5):
Customer service
Buying process
Quality of repair
Overall facilities
Overall experience
5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

We are so glad that you love your new Bronco! Thank you for trusting our team to take great care of you!

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Easy to work with. Friendly staff and flexible with drop off and pick up times.

Easy to work with. Friendly staff and flexible with drop off and pick up times.

Rating breakdown (out of 5):
Customer service
Buying process
Quality of repair
Overall facilities
Overall experience
5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

We are so glad that the Franklin Ford team took great of you! We look forward to assisting you again when you need our assistance!

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Franklin Ford makes servicing the car easy with valet service when needed and regular oil changes at our home. Very convenient!

Franklin Ford makes servicing the car easy with valet service when needed and regular oil changes at our home. Very convenient!

Rating breakdown (out of 5):
Customer service
Buying process
Quality of repair
Overall facilities
Overall experience
5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

Thank you for taking the time to leave us a review! We are so glad that the team could assist you in the comfort of your home!

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Valet service plus $1,500 service. Excellent Service was of the finest and very very professional

Valet service plus $1,500 service. Excellent Service was of the finest and very very professional

Rating breakdown (out of 5):
Customer service
Buying process
Quality of repair
Overall facilities
Overall experience
5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

Thank you for trusting our team with your vehicle's service needs! We are glad that Mike and the Franklin team took great care of you!

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Always polite I also got a free air freshener, I appreciated it and the friendliness.

Always polite I also got a free air freshener, I appreciated it and the friendliness.

Rating breakdown (out of 5):
Customer service
Buying process
Quality of repair
Overall facilities
Overall experience
5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

Thank you for trusting our team to service your vehicle! We hope you enjoy your new air freshener!

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