I walked in to have an inspections sticker and lucked out to have it done in about 50 minutes . Phewww. The customer service rep as always was efficient ,kind and informative . This was a far cry from my last visit for an oil change and license plate bulb replacement which took 2.5 hours even WITH an appointment .
Bill Devine, as always, greeted me as I entered and got my car ready for service. He provided excellent information. In addition, the communication is top notch as is the quality fo work. My car was ready exactly when he said it would be.
Stopped there last Wednesday. Vehicle advertised on the internet.
Spoke to Chris senior in sales.
He said car was already sold, but there was no sold sign on the car nor was the ad removed. He was not too cordial or anxious to find something else for me.
When the 2019 Mustang "Bullitt" was announced, commemorating the 50th anniversary of the famous movie of the same name, which had one of the most famous movie car chases with Steve McQueen driving his '68 Mustang in the beautiful "Dark Highland Green", I placed my order with sales rep. Harry McDougall. Because of Ford's odd methodology of allocating special vehicles, Harry and the dealership worked very hard to obtain this limited-production car for me. He was just as excited about it arriving at the dealership as I was! Everything, including the paperwork, went smoothly and the car is well worth the wait. This is my eighth Mustang. The first was a '69 coup, which was also my first new car, so this is also my "50th anniversary" for Mustang ownership. I have bought many different cars at Jannell over the past 30 years and, obviously, have had great experience here and can highly-recommend the sales, service and parts folks; and the management must be doing something right, too! Thanks Jannell Ford.
Great customer service! Exceptional sales person Rob Sylvia
by Cfarq8 from DealerRater.com
October 30, 2018
Just bought a car from Jannell and had a great experience, from sales to service. They have made my experience pleasant . Rob Sylvia went above and beyond to make sure we were 100% satisfied. There was no pressure to buy and he was excellent with explaining all our options and helping us decide our best option. After the purchase he came in on his day off to make sure my car was detailed and ready when he told me. He was patient and showed me all the options in my new car and helped me sync my phone. He was awesome!
Drop my car off for warranty work the night before. Early call the next day saying my car out of alignment. I never noticed that. Call late that day saying the warranty work can???t be complete for four days. Alignment report looks ok. Says ???an alignment not performed??? right on report. Invoice says ???customer requests??? to perform alignment. I think this is a scam. I think cars can be technically out of alignment but it is not enough to require an alignment. These guys can???t wait to tell You the car is out of alignment so unsuspecting people like me authorize them to fix it.
I found this car online and Kendra called me within 15 minutes after my request about availability of this highly sought after car. We texted and all my questions were answered including pricing. I went to see the car later that day and Josh brought the car into the garage bay out of a nasty rain storm so we could look at it. We quickly came to agreement on what I believe is a good price, and Barry went through the financing without trying to push a lot of ???adders??? and we wrapped things up. Great team to work with!
You leave the dealership with an amazing car and no worries. Leigh-Anne is amazing an she always takes care of me when I visit. This is my second time at the dealership after my first car was totaled. She got me into a new lease and even picked the car that I love! also took care of everything for me so I left with no stress or worries especially after the stress of loosing my other car. She is the best! I will always ask for her. Best customer service, gets things done, nice, quick, wants you to leave happy, just overall great person!
I thought going to buy a new car with a two week old baby would be a hassle but everyone at Kelly Volkswagen made it quick and easy. Ramon was friendly and knowledgeable and made the process painless. I would highly recommend buying your car here.
Had a great experience working with Gary on our purchase of a new CX-5. Not only was he extremely knowledgeable, he immediately put us at ease with his friendly demeanor and no pressure attitude. He listened to our preferences and was very patient with our many questions. He worked hard to get all the paperwork in order so the car would be ready quickly and kept us informed of his progress. I had jokingly asked for a big bow on the car, like you see in commercials, and on the day of pickup I was greeted with a big red bow on the windshield! This confirmed our opinion that Gary goes above and beyond and really cares about his customers, even after the sale is made. Before handing off the keys to us, he took the time to go over the many features of the car and never made us feel rushed. Overall this was one of the best experiences we've ever had and would highly recommend Gary and Lannan Mazda as the place to go for a car.
Best car buying experience with Gary - super sales person!
by Kathy C from DealerRater.com
October 4, 2018
It was time for a new car and we thought a Mazda would be a great choice, but were not sure if we wanted the CX-9 or the CX-5. We stopped into Lannan Mazda and met Gary, the super sales person! Wow he is awesome, he has the strongest attention to detail of any car sales person we have ever met. He made sure we talked with him about our needs and how we planned to use the car and then he took over to ensure the car was ready in three days. Then when we picked it up he spent the time showing us all the features and making sure we were comfortable, a 12 speaker Bose radio system, incredible feature! Gary, thank you for being extraordinary and making our car buying experience 10 stars! We would highly recommend Lannan Mazda and in particular Gary for your next car purchase. He is pleasant, funny and just a great guy to work with. Zoom, zoom
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