Thank you. Your email has been sent to the dealer.

Reviews

4.6
Average based on 14 reviews
  • Best Car Buying Experience...EVER!!!

    Where do I begin? I just purchased my third vehicle from this dealership and couldn't be happier. This is my second vehicle that I purchased from ...


    Show Full Review

    Where do I begin? I just purchased my third vehicle from this dealership and couldn't be happier. This is my second vehicle that I purchased from Jay Robinson. If I could have it my way, I would want my GRANDCHILDREN to purchase from Jay. LOL. He is amazing. There really aren't enough adjectives to accurately describe him. He is personable and professional and delivers a completely different car buying experience. No pressure. No haggling. I simply told him what I wanted and he showed me what he had and we went from there. I have purchased vehicles from all over the US and this was the best EVER. Well, except for last time! He remembers the little things and goes out of his way to make things smooth and easy. He even took the time to remove stickers I had in my last car and put them in the same places in my new one!! He is in constant communication with me as far as when the additional features I ordered will be placed in my car. I couldn't ask for more. I am all about giving credit where credit is due. Jay, Ryan and Phil were all wonderful and I will happily recommend this dealership to everyone I know.

    Shopped for a new car
    Does recommend this dealer
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?

    Hide Full Review
  • Great customer service and affordable prices

    I'm very pleased with Balise Hyundai and their outstanding Service Advisers, Mechanics and affordable prices. I found that the service department’...


    Show Full Review

    I'm very pleased with Balise Hyundai and their outstanding Service Advisers, Mechanics and affordable prices. I found that the service department’s hours of operation are very assessable from early drop-off to late pick-ups. I often utilize the door to door courtesy shuttle and enjoy the free benefit. Most recently, Brian Houser, the Service Department Manager took a personal interest in my Hyundia Santa Fe for a recent factory recall. Brian ensured that my vehicle was repaired as described and promptly delivered to me as promised. I have been doing business with Balise for over five years and I have never encountered an individual that wasn't kind, courteous and attentive. When my vehicles are in need for repair; from routine maintenance (grease & oil change) to general repairs (timing belt), I always call Balise.

    Shopped for a used car
    Does recommend this dealer
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?

    Hide Full Review
  • Once A Customer

    My daughter recommended me to Balise and I figured I would give them a try. Well never again. They were great to get us into a car but it's the se...


    Show Full Review

    My daughter recommended me to Balise and I figured I would give them a try. Well never again. They were great to get us into a car but it's the service afterwards that has turned me around. Almost two years ago I bought a Hyundai Tucson from Balise at 440 Hall of Fame Av in Springfield MA. No problems until this year on my way to work the car just died.No warning or anything. I towed the car to a repair shop thinking a simple hose problem but they called me to say that they couldn't fix it and that I might want to take it back to the dealer. I towed the vehicle to Balise Hyundaie and that's when it hit the fan. Acracked engine block and it will cost about $4000(dollars and I still owe $5700. I can't do it, can't afford it. I live pay check to pay check now. So they suggest that I come in and talk to a sales person. That was a waste of my time. I drive 109 miles a day to and from work and all they could suggest is that I LEASE a vehicle and flip my current loan into the new one! No way could I afford a $500 a month payment. They were giving me nothing for my Tucson! They wanted to keep my Tucson, they would fix it and then resell it while I would still be paying for it. Crazy is crazy but that was beyond crazy. I had my car towed back home only to find that THEY FORGOT TO PUT IT BACK TOGETHER!!!! They left parts and pieces of the car in the back seat and in the storage area in the back. I have been unable to reach them by phone and I am now working six days a week trying to get enough money to have my Tucson repaired. Do I like Balise? By no means will I ever return to Balise. I'll try Sarat Ford or Jerry Rome next. I am so done with Balise!!

    Shopped for a used car
    Came in for service or repair
    Does not recommend this dealer
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?

    Hide Full Review
Read All Reviews