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Balise Hyundai

(529 reviews)
Sales hours: 9:00am to 7:00pm
Service hours: 7:00am to 6:00pm
View all hours
Sales Service
Monday 9:00am–7:00pm 7:00am–6:00pm
Tuesday 9:00am–7:00pm 7:00am–6:00pm
Wednesday 9:00am–7:00pm 7:00am–6:00pm
Thursday 9:00am–7:00pm 7:00am–6:00pm
Friday 9:00am–6:00pm 7:00am–6:00pm
Saturday 9:00am–5:00pm Closed
Sunday Closed Closed
2018 consumer dealer award
View 2 awards
2018 consumer dealer award 2017 consumer dealer award

Reviews

(529 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Balise Hyundai from DealerRater.

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Couldn't be happier!

Everyone was pleasant, not pushy. Greta group to work with. I will recommend to any of my friends to go there if they're thinking about buying a new car.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.

Review

Sante fe sport is a great vehicle and a decent monthly cost. Service was good. Brian is very easy to work with. Chris was not pushy and allowed me and my husband time to discuss. And chased down multiple vehicles. The only advice was to not seem so overwhelmed when he had customers waiting and was working with us. But overall very satisfied with Balise Hyundai

Rating breakdown (out of 5):
  • Customer service 4.0
  • Buying process
  • Quality of repair 3.0
  • Overall facilities
  • Overall experience 4.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.

Bobby was awesome

My care salesman throughout my car buying experience was Bobby. He made the entire process informative, and timely. I would recommend Balise to anyone that might be in the market for a new car.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 4.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.

Perfect!!

I had a wonderful experience. Even my daughter was treated awesome and had attention given to her. Very patient and understanding. I will totally recommend Balise Hyundai to anyone!!!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.

Tucson 2017

Carlos was very professional and he was very knowledgeable. He gave us time to look at our choices and he never pressured us into anything?

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.

Excellent Experience

This is the seventh vehicle I've purchased through the Balise dealerships. Every part of my experience, from the purchase, service, collision center, etc. has been excellent

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.

I am satisfied!

From the time I set foot in the door, to the time I pulled out of the parking lot with my New vehicle, it was a completely different experience from how it use to be when buying a new car. No more pushy salesmen or surprises when "working out the numbers". Thank You for making it a pleasure to buy a car.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 4.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.

Hyuandi Tuscan

Our experience with Wahab was the best! Was an us so down to earth and friendly! He made it so easy for us to buy a car for my daughter! Definately would highly recommend Balise Hyuandi!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Dealer response

Thank you for the review, Kim! We understand buying a car can be extremely stressful and we aim to make it as pain free as possible. I will share your feedback with the Balise Hyundai team. We hope to see you again soon!

Michael Thank You Balise

July 28, 2017 I would like to share my exceptional car buying experience with the entire Balise team. I started my car search in January 2017. At that time, I knew which vehicle I was interested in (2017 Hyundai Tucson ECO w/AWD) I just needed a Hyundai dealership that would negotiate what I considered a fair price. I visited 13 Connecticut (CT) dealerships over a 4 Month period with a prewritten personal check in hand in hopes of driving off the lot that day if the price was fair. Unfortunately, none of the CT dealerships were willing to work with my price. Just as I was going to give up on a Hyundai vehicle all together and go back to looking at the Nissan Dealerships where I had purchased my last vehicle, which was a 2000 Nissan Xterra with 235,000 miles, I drove by the Balise Hyundai dealership in Springfield, MA heading to a graduation ceremony at the Civic Center. I later contacted the dealership via website after viewing what they had on the lot and prices and then by phone to negotiate the price. To my surprise, I was contacted that same day by Brian Hauser, sales manager, stating he could accommodate my request and we proceeded to negotiate on a specific vehicle on the lot; however, it did not meet my expectations, so Brian went out of his way to find a similar vehicle from another Hyundai dealership that met all my needs. I was then contacted by Chris Nargi, a salesman, to coordinate a pick-up date, to answer any questions, and to go over what would be required to drive the vehicle off the lot that day. He went over every detail and he was very patient and extremely considerate knowing that I was traveling over an hour from CT. He spent extra time with his colleagues to ensure that everything was in order so that I would not have to make additional trips to Springfield. Chris offered to take me for a test drive to highlight the many features/options of the vehicle, again he answered all my questions and he even took the time to assist with the setup of the Bluetooth. Once more, he was very professional and extremely knowledgeable by explaining the maintenance requirements to keep the vehicle running smoothly. Moreover, the Balise’s team got the vehicle registered in CT despite the DMV website going on/off line the day of pickup; they were very persistent and it paid off. I can’t thank the Springfield Hyundai Balise’s team enough for all the help in making my car buying experience so pleasant starting with the salesman, Chris Nargi, the sales manager Brian Hauser to the financing manager Jay, who explained the payment process – everyone was great!! They are professional, well-organized and very meticulous I highly recommend them to anyone looking for a no-nonsense honest dealership that treats potential buyers with the utmost integrity. I look forward to having my vehicle maintained by the Balise Service department in the future. Regards Michael Michael Torelli A very satisfied customer

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.

Satisfied customer

My sales rep, Chris was very friendly and professional. Everyone at Balise Hyundai was friendly and professional. I will definitely recommend people to Balise. I am very much satisfied with my purchase.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.