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Imperial Chrysler Dodge Jeep RAM

(1,554 reviews)
Visit Imperial Chrysler Dodge Jeep RAM
Sales hours: 9:00am to 6:00pm
Service hours: 8:00am to 5:00pm
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Sales Service
Monday 9:00am–9:00pm 8:00am–6:00pm
Tuesday 9:00am–9:00pm 8:00am–6:00pm
Wednesday 9:00am–9:00pm 8:00am–6:00pm
Thursday 9:00am–9:00pm 8:00am–6:00pm
Friday 9:00am–6:00pm 8:00am–6:00pm
Saturday 9:00am–6:00pm 8:00am–5:00pm
Sunday 12:00pm–6:00pm Closed
2020 state dealer award
View 7 awards
2020 state dealer award 2020 state dealer award
2022 consumer dealer award 2021 consumer dealer award 2020 consumer dealer award 2016 consumer dealer award 2015 consumer dealer award
New (866) 868-9422 (866) 868-9422
Used (866) 528-4413 (866) 528-4413
Service (855) 372-9688 (855) 372-9688

Reviews

(1,554 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Imperial Chrysler Dodge Jeep RAM from DealerRater.

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The sales service has improved! This is my second time...

The sales service has improved! This is my second time buying at Imperial. The first Jeep Wrangler I bought lasted me a long time and I was given a fair price for her as a trade in. The first time buying a brand new vehicle with Imperial I had an issue on financing that was not taken care of and I contacted the owner personally and he took care of everything without question. Ten years later I popped by after work to view to check out what there was in stock. I ended up buying that same day! Shadi was my Sales Associate and he walked me through every step from the moment I walked in the door, including running around and transferring everything over to my new vehicle. He added special touches and I would definitely purchase from him again. I worked with the Business Manager, Jeffrey Viger this time around. He did not try to upsell me on anything I did not need and he really made the transition smooth and easy for me. I hope that my work with the service department will maintain the standard of quality and kind customer service that the sales team has set.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
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0 people out of 0 found this review helpful.

Imperial ram jp Carlo was great to work with found my...

Imperial ram jp Carlo was great to work with found my ram rebel2021 exactly what I was looking for right down to the color black after he explained all the features of the rebel we were.ready to make a deal I was given a fair trade in for my 2015 ram classic and a great deal on my 2021 ram rebel extremely happy

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
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0 people out of 0 found this review helpful.

Flower Lady

I had about an hour between meetings. Since I was close to Imperial Jeep, I decided to go in and look at the four-door Wranglers. I was met by Jim Burke. He was very friendly and happy to answer all my questions. I will definitely be back when I’m ready to purchase the wrangler. And I will make sure I deal with Jim Burke!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did not make a purchase
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I came to imperial looking for a used vehicle and Rachel...

I came to imperial looking for a used vehicle and Rachel was amazing with finding the write vehicle for my needs and budget. She walked me thru the process with ease. I recommend working with Rachel Boucher.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
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0 people out of 0 found this review helpful.

I worked with Rachel Boucher I was looking at a Chrysler...

I worked with Rachel Boucher I was looking at a Chrysler Pacifica Hybrid online and saw that the dealership did remote test drives. Rachel showed up on time even early for my test drive. She went over the features with my wife and I. Even though we were not ready to buy at this moment. She didnt pressure us to purchase that day.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
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0 people out of 0 found this review helpful.

This guy (Khalil Mansour) was great he help me find the...

This guy (Khalil Mansour) was great he help me find the car I came for couldn’t have ask for a better salesman to deal with.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
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0 people out of 0 found this review helpful.

Khalil was a very nice and smooth salesman, he was...

Khalil was a very nice and smooth salesman, he was respectful and kind towards me and my family. I recommend him to everyone who goes to Chrysler in Mendon.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
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1 person out of 1 found this review helpful.

Easy buying experience at Imperial. They gave me the best...

Easy buying experience at Imperial. They gave me the best offer on my trade in that I could find, and helped me get into a new truck with no headaches! Andy, my salesman, went above and beyond throughout the process. 10/10 experience all around. Will do business again!!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
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0 people out of 0 found this review helpful.

We just purchased a 2020 Jeep Compass. It was our 4th...

We just purchased a 2020 Jeep Compass. It was our 4th jeep! Shadi helped us out on a busy Saturday afternoon! Thank you for everything!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
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0 people out of 0 found this review helpful.

Just purchased a Jeep Grand Cherokee from Waseem.He was...

Just purchased a Jeep Grand Cherokee from Waseem. He was great to deal with! He helped me so much through the process! Couldn't be Happier!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
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0 people out of 0 found this review helpful.