Freese Motors, Inc.

Outstanding low pressure sales! Can’t beat this small town dealer! Excellent service after the sale. They were very patient with me an let me take home... vehicle.

Honest straight forward no nonsense organized and efficient. Would highly recommend to others. Made the experience as painless and stress free as possible.... Freese supplied first rate serice.

Wonderful to work with. Low pressure is almost misleading as it was almost no pressure. Staff was available to answer questions and assist but did not... ever push to make the sale. Car was just as perfect as described online. Staff arranged great financing and have followed up after the sale to make sure I am happy. Was a real relief from the big city dealerships.

We gave a list of the things we were looking for and they found exactly what we wanted and got the vehicle for us at a great price.

Knowledgable and friendly! Always get a great deal with Freese Motors! Expect quality and good service when you stop! And their low prices are tough to... beat!

Outstanding service from sales people and service tech. I ask for a certain trunk, color and model. They didn't have one in stock. They got me what ask... for and a few days.

Nice laid back atmosphere. They let me take the vehicle I was looking at home for a while to make sure I liked it. Although I decided not to buy it, I... would definitely shop here again.

Excellent local dealer! Great service. I will be a repeat customer! I would recommend this dealership to anyone searching for a new or used vehicle.

Brandon has been great in helping find another truck. Open and honest, if he can he will, if he can't he tells you straight up.

I would like to tell you about the negative experience I have had with Freese Motors in Monticello since buying my Edge there in August of 2016. I urge... you to take my experience into account before purchasing or servicing a vehicle there. I am a strong supporter of local business, which is why I decided to buy a vehicle from Freese. I am now regretting my decision. In my experience, nothing is ever "their fault" or "their problem" (even though the problems I've experience with my vehicle have most certainly been their fault), and their service man, Jim, is the most unfriendly service man I have ever met in any industry. Most recently, the wheel on my Edge that Freese sold to me in August almost fell off because they failed to tighten the lug nuts before letting us drive it off the lot (despite the certified pre-owned checklist the vehicle supposedly underwent). They are the only ones to have touched my vehicle since I have owned it, so this was definitely their mistake. I don't like to think about what would have happened if that wheel had fallen off at 70 mph...I probably wouldn't be here to write this review. Freese's initial attitude was "not our fault...not our problem." (Verbatim from Jim.) After further discussion, they finally agreed to own up to their mistake and cover the $1,000 of resulting damage. Aside from this major issue, Freese ruined the dash glass in my Edge by cleaning it with the wrong cleaner before selling it to us and rather than admit their mistake, they blamed Ford for a "faulty part," and the warranty covered the replacement part. (It definitely wasn't ruined during our test drive. It was definitely their fault.) Freese also forgot to give me a spare key fob when I bought my vehicle and later when I needed one, they had to come to my house to install it. They tried charging us for their mistake and never apologized for forgetting. Again, they had a "not our fault" attitude. Needless to say, we didn't pay that bill. Finally, for a rental vehicle they gave me a beat up mini van with no breaks to drive 45 minutes to work while my vehicle was in their shop...NOT a safe situation. In conclusion, I encourage you to consider Freese's "not our fault/problem" and "we don't care about our customers" attitude the next time you think about doing business with them. I know I will never set foot in their doorway again. They lost a potential lifelong customer, but they probably don't care. Their customers obviously do not matter to them anyway.