Westborn Chrysler Dodge Jeep RAM Inc

Took in my car to check why I had a wobble, they called me back hours later saying that the wheel was loose and that I ruined the wheel bearing, studs, and wheel because I drove on it. I was a bit apprehensive so I requested to wait on the repairs as I wanted a second opinion. They made me tow it out before I could take it to a trusted dealership where I found out that there was absolutely nothing wrong with the car besides the lugs needing tightening. UNBELIEVABLE. ABSOLUTE THIEVES!

I brought in a 2012 Regal and had 3 years to go to pay it off. They were under the assumption I needed a vehicle. $480/month. Jordan thought he was cute by telling me I have a low credit score. Lol. Tells me $600/month he would get me into a new fully loaded truck. Sure. Immediately he is running the paperwork. 4 hours later and Jordan gone I am introduced to Matt and Jeff the manager...cute guy. I knew I was the smartest one when I entered the room. Hey there they rush me through. Yeah let me see this paperwork. Before even leaving they wrote me for a lease. Hey this is wrong. Leave everything in the lot where only service is open. These guys are actually great. Went above and beyond. Took this bait and switch lease and my paperwork. I walk home where I tear my miniscus. I am a 40 y/o disabled vet and before I would swallow debt I don't want I walk home. I have had 5 surgeries on this knee and should have known better. When I came home I left a voice mail to state how unpleasant I am feeling after just tearing my miniscus after leaving the vehicle they wrote up wring. Even come by 2 hours before opening to see if I can talk to someonw. Jeff..the cute guy..when I mean cute he thinks he is smart. I saved our texts and phone records. First he calls me at 838 am 22 minutes before the dealershipnopens. I sent him a text i am busy. He says he will change it to a buy. So i come in and now a buy price of $905. He tries telling me how much of a deal a lease is for me. Then goes on to say he couldn't even get me qualified for anything less than 18%. He is totally unware I have $15000 in cash to pay off the Buick. He tries bullying me telling me I signed this contract and once again I didn't sign on for a lease but if you want to go by the contract sure I signed on for a lease. I immediately turn the lease in for voluntary repossession. This smart guy Jeff tried telling me to turn in my 300c luxury varvatos fully loaded to chrysler capital. He is only offering 20k. I ran through the numbers and not a chance in xxxx would I eat 13k between 2 vehicles in exchange for a lease. Remember Jeff is a smart guy. He could do these bully tactics. It is illegal. He tried to make me keep the lease and say the Buick is gone. No problem. Voluntary repossession hurts them in every way. The $12k they paid to by my Buick and 2800 they rolled into the lease is the same I owed. I am still owing that 14800 and honestly that buick is being sold on the lots for 17k. Here is where it hurts. That 23k they want me to commit to for 3 years and they get the vehicle back. 30000 miles or less. They don't get it. Now instead of thinking they worked me over and took my Buick for $2000 less and make $7000 off of it total. They keep the Buick and the fully loaded leased Ram Hemi. Sticker price was 47k. Lease 23k. So if the dealer is now given back the keys even with depreciation the vehicle cost covers the lease total. So after multiple days of having asked for the paperwork and Jeff remaining in his smart guy hat he realized it was no longer a ball in his court. I have my lawyer ready and a pic of them pointing to where my Buick is parked. Across the street in the Kroger parkng lot...which the guy in the pic tells they own. They left it there when i dumped the insurance from the orginal paperowork and left it unplated. At this time they stated no paperwork exists. But my Buick which they had the keys to is in a seconday parking lot that they say they own. Why would I unplate my own vehicle? Except our texts Jeff, me insuring a vehicle on your lot and canceling my insurance on the Buick that you have the key for, me canceling the insurance on the lease the moment my hobbling behind came home. You offering to write up a buy, look for a Rebel, etc. To get me back and and offer me a buy for $905/month...so double on what I was paying for the buick. Other than those things happening and the advanced of technology in which it allows me as a former marine to defend what no one can question...my integrity and allow the consumers to realize I worked you. I did nothing but follow the terms of our contract. Chess not checkers.

I took my 2002 Jeep Liberty for recall repairs and was very pleased in the time it was ready. I brought my vehicle in at 8:00am and it was completed by 10:30am

Most attentive and respectful sales reps thank you love our compass

Thanks to Mike P I was able to afford the truck that I really wanted at a payment thst I could afford. Mike was very efficient and honest and didn't sell me anything that I didn't need. Thanks Mike for the excellent customer service! Linda C

Gone to turn my other lease in to buy a new truck,gone no return calls and when they did call left no message, so I didn't know how to call back, every time I called never got a return call after leaving a message, I even talked to the sales manager still no call back after he said I'll look into this and still no call and it's been 1 week.matt Harris was the salesman. And I did have a leese from them before.

My family and friends have been buying New and Used Cars from Westborn Chrysler since 1984. Doug and Tim Moore treat me and all my family member's as if we were royalty.! First Class !! The whole staff at WB is very professional from the Body shop { Ryan Prokup} to Kevin O'Connor smiling face The Service Dept. headed up by Dave Craig and David Smith and the Sales dept. .led by Mark Etchells, Scott Carpenter who are both very knowledgeable and always willing to help with a "Can Do" mentality and my all time favorite Sales person Mike Poupore. who handles everything with class and integrity. The culture at WestBorn Chrysler is customer driven.!! Highly recommend them for all facets of the dealership . The Best in the Business Tom McLogan

only went through with my purchase because it was a great deal on the car. I asked specific questions and I was lied to multiple times. I asked if the car was Chrysler certified the response I received was "Yes", I asked if they were going to detail the car, They said "Yes" (Car was not detailed at all). I asked if they could/would touch up a large scratch on the hood, they said "Yes" I paid for a CD player (listed on line for the car detail and on the window sticker), there isn't one when I asked they said "it must have been an error, they go by vin#". The mark up on CD players is a high option you pay for, I was not reimbursed or even discounted. I saw the total of the car was more than it should be, so I questioned it. There was nothing showing or noting any additional charges that would explain it. I called and asked, I was told it was for the Chrysler certification charge. When I asked if it was certified they said "Yes" not I'd have to pay for it. They did not do the detailing and the scratch was not taken care of. I wasted more time, gas and energy going there three times and nothing they promised was done. I contacted their General Mgr. Jeff and he also did nothing. I would never purchase another vehicle from this dealer, at least in my case. Dealt with Mike during the purchase, Amazing that it was thought I could not tell if a car had been detailed or not. Seriously.... or the fact that the issue over the CD player was shrugged off as oh well, our mistake, sorry about your luck. When I drove back for them to rub out the scratch on the hood I was told it was all set, it is still there, they didn't rub anything out and I was too disgusted to go back inside and say anything. I owned the car for three days and drove it to work one day and the dealer three times. The sales person did not even sell me the car, I called on the car after seeing it on the internet and went in there, he handed me a key and told me how to start it (no key, push button) and got annoyed with me when I asked him to repeat the starting procedure. Then came back out when I returned and said "I am busy, I have someone else inside that wants to purchase the car, what are you going to do? I said I would take it and asked what amount I should leave for a deposit, I was told a $ amount. He was looking out for the dealerships best interest, not mine. He didn't even do a loan process, I went through my own credit union and waited on them to send a purchase agreement to my credit union, I walked in with the check two days later and left with the car, if anything, I sold myself the car. Every time I dealt with this salesperson he acted as if I was bothering him or it was inconvenient for him. Thank God, he didn't actually have to do anything. My 25 yr. old daughter bought her first car two weeks prior to this and was treated with the utmost respect and courtesy, her car was a year older than the one I purchased and it was immaculate. I was with her the whole time, different Chrysler dealer. Never again!!!!!!

I went in to give my information for a friend who purchased a car from them been getting the run around since last Thursday everytime i call to talk to someone i get the voice mail left a message with the manager today still no call back very unprofessional ....If u was buying a car from there i would've got a answer before i left..

We bought our 2014 Cherokee Sport at an awesome price from Mike Pupore last June. At first it all seemed to good to be true, which was the case. First off, they were so busy that it was crazy. It was the end of the month and a lot of promotions were ending. We are not from Detroit or a metropolitan area, so maybe this is how things are done in the city, but there was so little gas in the tank that the Low Fuel light was on when we got in to test drive it! I've not had that happen during a test drive before. I had never been to Dearborn before and did not want to get stranded somewhere because I ran out of fuel. I went back inside to ask if some more fuel could be added for a decent test drive. It took about 20 min or so for this. Not much fuel was added. I had talked to Mike on the phone and told him we were coming from 2 hrs away. I understand that some people may just pop in on a lark and test drive, and waste a dealership's gas. But I had had previous contact with Mike and even had to reschedule our trip because of a windshield replacement. This was a planned trip! Why would I want to drive 2 hrs and test drive the car for 10 min? There was a feature missing that I didn't see mentioned as included or not on the listing, and I almost walked away from it. Then I saw that the Jeep had a remote starter. That convinced me to buy it. Maybe I should have still walked away. I thought it drove a bit funny through the hectic stop and start traffic of Dearborn, but I figured I was being too picky. And we didn't have much gas so I drove back to the dealership. There was a problem alright! The tranny shifted weirdly, and it got worse as we drove it over the next few months. By December, Chrysler replaced it. I'm grateful. [This vehicle has a documented problem with the trannies, so beware if you're thinking of buying one. Not Westborn CDJR's fault, I know.] I suspect this was the reason it was traded in. My husband asked Mike if it took conventional or synthetic oil, and Mike told him conventional. It is not. The manual clearly calls for synthetic. In fact, it says if you can't use synthetic for some reason, you CAN use conventional, but to use synthetic at the very next oil change. Mike WAS very honest and forthright about how they price their internet listings. This I appreciate! The car had to be completely detailed. When we drove it the first time, it had just come in and was filthy! It looked like the family that bought it new lived in it! I had never seen a car in this condition during a test drive. I get that we drove it just two days after they got it. But when we picked it up the next week, it still needed more cleaning. I am still finding sticky crud in the vents and other stuff 8 months later! Yes, we got a great price. But for all the things I've listed, we better have! I still like the car, and am grateful to have a SUV again. But I have learned a lot from this purchasing experience. I'll probably shop closer to home next time. At least I'd be able to test drive a vehicle for a day around our area, to fully test it. I'll just pony up a bit more cash. Don't know if paying less is worth what we went through. And I learned to be very explicit with future salespeople that the vehicle is to be titled in both of our names. This is my vehicle but only my husband's name is on it, which means I need to have him sign a POA for the license bureau every year to renew my tags, as he will not be doing this for me. I don't know at what point asking us whose name it was to be in was missed. Seeing how busy they were when we were there and from other reviews, it appears Westborn CDJR simply doesn't have enough employees to provide wonderful customer service at all times. Too bad, with their great prices.