Reviews
New tires
Service was great and the associates were friendly. Pricing for tires was comparable to other stores the faculty was nice and clean. Prompt service. Great service
Thank you so much for your business & 5-star review of Jack Demmer Lincoln, Marcia!
Unscheduled maintenance
I took the car in on a Friday for the fourth time for unscheduled maintenance of a quality issue within a year. The alarm would go off due to a faulty sensor. I also asked that an issue with the headrest failing to retract in the third row be fixed. On the following Thursday I called and was informed that the sensor would be corrected but the seat would have to be sent out for repair. This would mean probably several more days without the car I am leasing for several hundred dollars a month so I said no just return the car. They returned it without reinstalling the rear seat parts they had begun to dismantle so I had to take the car back yet again to have it restored to the condition I gave it to the dealership in. This car is a lemon!
Service Repair
Jack Demmer is an excellent dealership. I drove 30 minutes from my home to have the repairs done as two other Lincoln dealerships could not resolve my issues. The other dealerships were much closer but Jack Demmer is the best.
Great service experience
Excellent experience at a clean , safe and well run facility. Everyone was respectful, repairs were on time, and successfully completed. I will certainly come back in the future and recommend to all.
Thank you so much for your business & 5-star review of Jack Demmer Lincoln, Scott! We greatly appreciate you taking the time out of your busy day to share your kind feedback online with us. We look forward to seeing you back in the future.
Service
Gas door was repaired but the cleanup around gas door wasn't, it was very dirty ! The vehicle was clean when turn in to the service department.
Thank you so much for your business & 5-star review of Jack Demmer Lincoln, Byron! We greatly appreciate your honest feedback. We're sorry about the lack of cleanliness upon the return of your vehicle. We have alerted our management team so that this doesn't happen to you or any of our other clients in the future.
Oil change
I was fortunate to arrive when there was little traffic to have my vehicle serviced and was in and out within a half hour. The technician were thorough and efficient and polite.
Thank you so much for your business & 5-star review of Jack Demmer Lincoln, Hubie!
Total Customer Experience was Excellent
This is about my fourth vehicle that I have purchased from Jack Demmer Lincoln. This is the most well organized professional dealership that I have ever worked with. I simply tell them what I'm looking for and they take it from there. So professional, so caring, and so customer focused. I love my new Lincoln Nautilus, but I'm "in Love" with the customer service that this dealership gives. It doesn't matter if I am in the market to purchase or just browsing around, the respect and friendliness is always refreshing. Thank you Matt Demmer, Sam Awazem and Chris Conley for always making me feel like the most important customer in the showroom. I bleed LINCOLN."
Thank you so much for your business & 5-star review of Jack Demmer Lincoln, Lorita! We greatly appreciate your loyalty and are so happy to hear that Sam, Chris and Matt always provide you with such great customer service. We look forward to seeing you back next time!
Repair to parts in my hatch
Joe at Demmer Desrborn is excellent in regards to service/repairs! He is professional and goes to great lengths to ensure that I understand what needs to be repaired and why. He does his best to ensure that the repair is done in a timely manner and efficient! My service this time was wonderful, the repair was great and I am pleased as usual!
Lincoln MKC
Everyone was so helpful!! Highly recommend them for both purchasing and service. The new battery was put in quickly and had me back on the road. Good job!!!
Thank you so much for your business & 5-star review of Jack Demmer Lincoln!
Owner
Great service friendly people great experience great rental cars provided when work was being done Josh and all drivers were extremely friendly thank you very much!
Thank you so much for your business & 5-star review of Jack Demmer Lincoln, Shannon!