Reviews
Buying a car
From the moment we walked in, we were made to feel welcomed and valued. Patrick was respectful of our time and got straight into answering the questions that we had and showed us the cars that match what we were looking for. He did not waist our time and came up with an attractive deal that met our needs and expectations.
- Customer service 4.0
- Buying process 4.0
- Quality of repair —
- Overall facilities 4.0
- Overall experience 4.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Eileen-Thank you for taking the time to write this review. I am so happy to hear that of all of your car buying experiences, this last trip to our dealership was among the best. We sure do appreciate your business and Patrick will appreciate these kind words. We look forward to seeing you in the future for any other automotive needs. Also, be sure to follow and like us on Twitter and Facebook for more exclusive offers.Best regards, Steven Whitener Owner, swhitener@briarwoodford.com & Steve Betzhold Internet Manager
Excellent sales experience
Sam worked with us on a number scenarios regarding the disposition of the current leased Escape. He also went on-line and found the Escape we were looking for. Briarwood's representatives presented us the varous options and coverages, but were not aggressive in their sales pitches (appreciate that).
- Customer service 5.0
- Buying process 4.0
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Sandra- Thank you for the review! Sam will be equally pleased with such positive feedback. We appreciate your business as well as your recommendations. Please let us know if we may be able to further assist you! Also, be sure to like and follow our Facebook and Twitter pages. Best regards, Steven Whitener Owner, swhitener@briarwoodford.com & Steve Betzhold Internet Manager
great service
professional, above and beyond customer service. sales person went above what he needed to do to make our experience quick and easy. the facility is nice and friendly
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Tammy- Thanks for the review! We're proud to offer our customers a pressure-free shopping experience. I'm glad to hear that was the case for you on your visit to our dealership. Please do come back and see us again and be sure to follow us on Facebook and Twitter for exclusive offers! Best regards, Steven Whitener Owner, swhitener@briarwoodford.com & Steve Betzhold Internet Manager
Briarwood ford Leasing
Knowledgeable and friendly sales person and other employees were very friendly as well! I was happy with the lease incentives and the quality and appearance of my new 2014 Escape from Briarwood Ford.
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Carolyn-Thank you for writing this terrific review! We are pleased to hear that you received a great deal on a fantastic car at Briarwood Ford. Moreover, we are happy that you received a helpful and pleasant experience! We look forward to working with you again; be sure to take advantage of our exclusive specials by visiting us on Twitter and Facebook. Best regards, Steven Whitener Owner, swhitener@briarwoodford.com & Steve Betzhold Internet Manager
The Best Service
Everyone is so friendly and makes you feel comfortable. I watched an Elvis movie while I was waiting and the time I had to wait went by really fast.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Carol- The fact that your experience with our staff was so pleasant reassures us that we are doing the right thing. Thanks again for taking the time to write this, and for choosing Briarwood Ford! We hope to see you again soon. Best regards, Steven Whitener Owner, swhitener@briarwoodford.com & Steve Betzhold Internet Manager
Service for my 2002 Explorer
I appreciated the shuttle rides to and from work quite a lot. Also liked that the service rep kept in touch with me about estimates, ordering parts, and gave me a realistic timeline for how long it would take to complete repairs. The Ford Service credit card made a large service bill more manageable. Staff is routinely friendly and helpful and the dealership has that "small town" feeling of helping people individually.
- Customer service 5.0
- Buying process —
- Quality of repair 4.0
- Overall facilities 4.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Sandra-I thank you for your great feedback. Our team strives to go that extra mile for our customers, and I'm glad that you appreciated our commitment to customer service on your last visits with us. Please come see again in the future! Best regards, Steven Whitener Owner, swhitener@briarwoodford.com & Steve Betzhold Internet Manager
Excellent experience, highly recommend
Karl xxxx, my sales rep, was outstanding to work with... timely, efficient, accomodating, honest, and worked his tail off. Top notch in my book !! I will be back, and will send everyone I know to Karl.
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Joseph- We love hearing from our fans! Thanks so much for leaving this awesome review and for being a loyal customer. Karl is a valued member of our team and he will be glad to hear about your high level of satisfaction. When you get the chance, check out our Facebook and Twitter pages for awesome service specials and have a wonderful day! Best regards, Steven Whitener Owner, swhitener@briarwoodford.com & Steve Betzhold Internet Manager
Great facilities and services
I was called to come in to get my replacement tire. It was ready to go and I was out of there in about ten minutes
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
William- Thank you for leaving such a great review about your recent experience with us! We look forward to helping you and anyone you send our way in the future. Please let us know if we can be of any other service! Best regards, Steven Whitener Owner, swhitener@briarwoodford.com & Steve Betzhold Internet Manager
Resolved
Briarwood Ford resolved the issues I posted about and reimbursed the cost of the studs and nuts. The work on the manifold was excellent and was provided at the cost they initially estimated. Thank you Briarwood Ford for making everything right.
- Customer service 5.0
- Buying process 4.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Always been a Ford person, but 2 years ago I went to...
Always been a Ford person, but 2 years ago I went to Buick - worst mistake ever. Now I am back! Love the new Ford Escape. In addition, Jeff Russell goes above and beyond the call of duty! Amazing Service!
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you for taking the time to leave us your review. We all and especially Jeff sincerely appreciate your feedback. Glad to hear that you are happy with your new Escape and that you enjoyed your purchasing experience. We look forward to seeing you again soon. Best regards, Steven Whitener – Owner, swhitener@briarwoodford.com & Steve Betzhold – Internet Manager, steve@briarwoodford.com