Briarwood Ford

Very Disappointed! I dropped off my 1999 Ford F-150 at the dealership to have the exhaust manifold (passenger side) replaced. I provided aftermarket parts, including the manifold, gasket, and studs/nuts for the repair. These items were left inside the cabin of the truck. I unfortunately dropped the vehicle off afterhours, but I specified a limit of $600 on the cost of repair w/o contacting me on the repair order. The next morning, David Dudek did the repair, however, was apparently unable to find the studs and nuts in the cabin (ironically, they were in plain site, next to the manifold). They were on the floor of the truck when I picked it up, right next to where the manifold was (which they found). Without further authorization from me, they used ford OEM parts to complete the repair instead of just halting the work. I'm not sure why they even started if they couldnt find all the parts, but that is another problem. I was charged $8.86/ stud (w703902 S403) and $3.15/ Nut (W701706 S2). There are 8 studs and nuts required for the manifold, totaling $96.08!!! for nuts and bolts!. The aftermarket bolts I supplied were only $16 for a pack of 10. The service advisor was friendly, but unhelpful. I was told to go talk to parts department about the cost of those nuts, but parts claimed that 'ford' sets the prices and they can't do anything about it. Briarwood Ford service department basically stole an additional $96 from me (more than the cost of the aftermarket manifold itself), plus $6 tax of course. I would have been perfectly willing to pay a 'reasonable' cost for the hardware (ie, $20 or less), but I am exceptionally disappointed that briarwood ford thought I would even want a high end copper plated stainless steel stud/nut to be used on a 14 year old truck w/ 163,000 miles on it. To make matters worse in my opinion, they also charged me $20 in misc. supplies (presumably for shop supplies, like nuts and bolts). The workmanship itself (quality of the job) was very good. They cleanly extracted the 8 very rusted manifold bolts and installed the new manifold properly. I just didn't like be forced to buy $100 studs and bolts when I had supplied my own.

I dropped off my 1999 Ford F150 with Briarwood Ford to replace the passenger side exhaust manifold. They used the aftermarket parts I supplied and did a very good job. They worked with me and resolved every issue that was encountered. I would recommend working with Briarwood Ford Service Department. Thanks

I don't usually write reviews, but I wanted to take a moment to describe my recent leasing experience through Briarwood Ford. I took the purchase of a new car very seriously, spending over 200 hours researching vehicles. When I started considering the Ford C-MAX Energi, I began contacting Ford Dealerships. David was the salesperson who helped me when I first test drove the vehicle. He was not at all pushy, we didn't even go back to his desk after the test drive! When I contacted different dealers requesting quotes, David went the extra mile to get me the best possible deal. He had the specific vehicle I wanted traded from another dealership and ordered accessories for me, both of which arrived within 2 days. David put up with me as I asked endless questions, I wanted to know exactly what each individual charge was for. After dealing with a number of salespeople who left a bad taste in my mouth, David was a breath of fresh air. He is friendly, helpful, honest, and above all, patient. I highly recommend him to anyone in the market for a new car.

Karl was such a pleasure to work with! He went out of his way at every step of the sale and was so friendly to me and my son, who seemed to have questions about everything and he's only 7 :) Karl worked with me from my very first visit where I wasn't sure what questions to ask or what I was even looking for, to the many phone calls and emails we had discussing options, not to mention all the behind the scenes calls he made looking for my perfect car!!! Karl made this the best car buying/leasing experience I've ever had! And I absolutely love my new car!!!! You have a customer for life! I look forward to working with him in the future when it's time for my new lease.

Karl was such a pleasure to work with! He went out of his way at every step of the sale and was so friendly to me and my son, who seemed to have questions about everything and he's only 7 :) Karl worked with me from my very first visit where I wasn't sure what questions to ask or what I was even looking for, to the many phone calls and emails we had discussing options, not to mention all the behind the scenes calls he made looking for my perfect car!!! Karl made this the best car buying/leasing experience I've ever had! And I absolutely love my new car!!!! You have a customer for life! I look forward to working with him in the future when it's time for my new lease.

Excellent Service! Friendly and personable. Whatever I needed he was right on top of it, very professional and was available whenever I needed information or wanted to come into the dealer.

Pat Collins was very friendly and professional. He helped me get exactly what I wanted in a short amount of time with absolutely no sales pressure.

Danielle was awesome! She gave us wonderful customer service and helped us find the right car for our circumstance. We bought a new Fiesta! We love our car and would recommend Briarwood Ford and Danielle to anyone! She even helped keep our boys entertained while we were signing paperwork.

When looking for a new vehicle we contacted several dealerships. We found Tom Madigan at Briarwood Ford to be extremely knowledgeable and helpful. We do not appreciate aggressive sales people who pressure you into making a quick decision and found Tom to be patient and informative without pressure tactics. We took our time and made an informed decision with Tom's assistance. Tom is indeed an asset to Briarwood Ford. We are so pleased with the whole experience and love our new Escape.

When looking for a new vehicle we contacted several dealerships. We found Tom Madigan at Briarwood Ford to be extremely knowledgeable and helpful. We do not appreciate aggressive sales people who pressure you into making a quick decision and found Tom to be patient and informative without pressure tactics. We took our time and made an informed decision with Tom's assistance. Tom is indeed an asset to Briarwood Ford. We are so pleased with the whole experience and love our new Escape.