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I encourage anyone who is looking for a car to put Rydell
I encourage anyone who is looking for a car to put Rydell in Waterloo at the top of your list. Dawn is the most patient, kind, helpful car dealer I have ever had the pleasure of dealing with. She walked me through the buying process with ease and grace. If there were more then five stars to rate Rydell, I would. Please consider this dealership. It is truly one of a kind.
We are very happy to have provided you with such a positive experience! Thank you so much again for your feedback! We hope you have a great day!
Excellent Dealership and Service Center!
Highly recommend. Best play to buy a vehicle and have it serviced
Hi there, we are very happy to have provided you with such a positive experience! Thanks again for the recommendation, and have an amazing day!
WORST SERVICE EVER!!!
Nightmare service visit, the service rep what the receptionist had told me on fob and key i had tobe programmed and cut. 3 hours later after being ignored the whole time i checked with service, was told car is out back, key man was in and left and nobody said a word to me the whole time!!! Never again!!!!
Hi, we appreciate your honest review. We set a high standard for ourselves, so we are disappointed to hear that your experience with us was not a positive one. Please contact us at (319) 234-4601 when you have an opportunity, and we will be more than happy to try and turn your experience around.
My husband and I were in for an oil change and were
My husband and I were in for an oil change and were walking around the showroom and Dawn came up and started talking to us about the Traverse. We told her that we had been looking for some time and she told us about a new Traverse that she had available with the color we were looking for. Dawn is one of the best sales person that we have dealt with for looking for a car. She answered all of our questions and went beyond in helping us to purchase our new vehicle. I would recommend Dawn as an excellent sales person when looking for a car.
Hi there! We're so happy we were able to help you out! Thank you so much again for your feedback! We hope you have a great day!
Customer service needs a bit help. Employees need to remember that the business is successful with good customer service
Hi, we appreciate your positive review about your recent experience with us! We look forward to your next visit! Take care!
Does not stand behind their service work-beware!
Does not stand behind their service work-beware! Bought a used traverse with a newly installed timing chain. Six thousand miles and 6 months later the timing chain is broken. Called and talked to manager and we’re told they wouldn’t do anything! So disappointed and will never buy there again!
Hi, we appreciate your honest review. We set a high standard for ourselves, so we are disappointed to hear that your experience with us was not a positive one. We would like an opportunity to make this up to you. If you are willing, please reach out to us at (319) 234-4601 so we can work towards a resolution.
We have called and talked with you about this issue and you said you wouldn’t do anything about it. I am paying for a car I can’t drive and haven’t had it a year!
Having lost my wife in April I needed to trade cars and
Having lost my wife in April I needed to trade cars and lower my debt. Dawn Tompson went above and beyond to assist me with the process of trading down. She was an excellent salesperson and Rydell should grateful to have her.
Hi there, we are very happy to have provided you with such a positive experience! Please let us know if there is anything else we can do for you; we are more than happy to help! Have a great day!
I called with an issue, they diagnosed, ordered parts,
I called with an issue, they diagnosed, ordered parts, and fixed the problem. It was an amazing experience.
Hi there, we are very happy to have provided you with such a positive experience! Feel free to reach out to us if you need anything. Have a wonderful day.
Excellent! The service was great. No pressure. Made you feel comfortable that they truly wanted to meet your needs in a vehicle. I would return again if in need of a vehicle. I rate them high quality!
Hello, we set high expectations for ourselves so it’s gratifying to hear you had a great experience with us. Feel free to reach out to us if you need anything. Have a wonderful day.
Buying is so easy .
Buying is so easy . It's number 4 from Dawn. She's so helpful and knows her stuff. I appreciate her knowledge of all products.
Dawn is so easy to work with. I value her opinion and knowledge. This is vehicle is number 5 from her. Ten stars to her