Reviews
Went to Riley Subaru today to purchase a new Outback.
Went to Riley Subaru today to purchase a new Outback. I was there for an hour and a half and not one salesperson or manager bothered to approach me. I believe it was the sales manager sat in his office lounging in his chair playing on his desktop but never came out to ask if I needed help. Like I said I was there to buy a new vehicle. Now I'm going to Madison to purchase the new Outback. Terrible service Riley Subaru!
Went to Riley Subaru today to purchase a new Outback.
Went to Riley Subaru today to purchase a new Outback. I was there for an hour and a half and not one salesperson or manager bothered to approach me. I believe it was the sales manager sat in his office lounging in his chair playing on his desktop but never came out to ask if I needed help. Like I said I was there to buy a new vehicle. Now I'm going to Madison to purchase the new Outback. Terrible service Riley Subaru!
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a new car
The Riley's Subaru dealership is top notch.
The Riley's Subaru dealership is top notch. They work with their customers to meet all of their needs. Rick Herrig, in the Sales Department, has been a pure joy to work with. The service department is very thorough and willing to give you tips and suggestions to get the best experience out of your specific Subaru. Well done!
The Riley's Subaru dealership is top notch.
The Riley's Subaru dealership is top notch. They work with their customers to meet all of their needs. Rick Herrig, in the Sales Department, has been a pure joy to work with. The service department is very thorough and willing to give you tips and suggestions to get the best experience out of your specific Subaru. Well done!
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
The service at Riley Subaru is always excellent.
The service at Riley Subaru is always excellent. In addition to being efficient and careful with service, every single person in the dealership is friendly and helpful. The waiting area is friendly and stocked with coffee and snacks. The service rep checks in while we are waiting to let us know about the progress. The great bonus is the frequent presence of 2 beautiful dogs. Taking one of our Subarus to the dealership for any service always pleasant.
The service at Riley Subaru is always excellent.
The service at Riley Subaru is always excellent. In addition to being efficient and careful with service, every single person in the dealership is friendly and helpful. The waiting area is friendly and stocked with coffee and snacks. The service rep checks in while we are waiting to let us know about the progress. The great bonus is the frequent presence of 2 beautiful dogs. Taking one of our Subarus to the dealership for any service always pleasant.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Riley’s is the best dealership we have ever delt with.
Riley’s is the best dealership we have ever delt with. Love our Outback and they have the best maintenance service.
Riley’s is the best dealership we have ever delt with.
Riley’s is the best dealership we have ever delt with. Love our Outback and they have the best maintenance service.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Riley's is fantastic from purchasing a vehicle to having
Riley's is fantastic from purchasing a vehicle to having service work done. Sale's department Dan Thumser is excellent no pressure, upfront and friendly. The parts and service department is just as great, from photos to videos; of the service getting done and keeping you up to date!
Riley's is fantastic from purchasing a vehicle to having
Riley's is fantastic from purchasing a vehicle to having service work done. Sale's department Dan Thumser is excellent no pressure, upfront and friendly. The parts and service department is just as great, from photos to videos; of the service getting done and keeping you up to date!
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Riley was amazing.
Riley was amazing. Jackson helped me through the whole process. They were never pushy or overbearing. I will definitely be a repeat customer in the future.
Riley was amazing.
Riley was amazing. Jackson helped me through the whole process. They were never pushy or overbearing. I will definitely be a repeat customer in the future.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Dealership is the best I’ve had in my 75 yrs of like.
Dealership is the best I’ve had in my 75 yrs of like.. I always feel appreciated & not taken advantage of as a customer.
Dealership is the best I’ve had in my 75 yrs of like.
Dealership is the best I’ve had in my 75 yrs of like.. I always feel appreciated & not taken advantage of as a customer.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
The most pleasant car buying experience I’ve ever had.
The most pleasant car buying experience I’ve ever had. No high pressure salesman. Very knowledgeable salesman. Everyone we met was very friendly
The most pleasant car buying experience I’ve ever had.
The most pleasant car buying experience I’ve ever had. No high pressure salesman. Very knowledgeable salesman. Everyone we met was very friendly
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
I enjoyed dealing with the people at Riley's.
I enjoyed dealing with the people at Riley's. This is the second new car we have bought from them, and I have always felt like the service was was very personalized. All from the sales, to the financing to the service I have always been satisfied. Danny Thummer sold us our 1st Subaru, however Danny was on vacation, so Rick Herrig filled in but also informed us we were still Danny's customers, even as he treated us with great care and attention. I was impressed how this dealership works together in providing for their customers!
I enjoyed dealing with the people at Riley's.
I enjoyed dealing with the people at Riley's. This is the second new car we have bought from them, and I have always felt like the service was was very personalized. All from the sales, to the financing to the service I have always been satisfied. Danny Thummer sold us our 1st Subaru, however Danny was on vacation, so Rick Herrig filled in but also informed us we were still Danny's customers, even as he treated us with great care and attention. I was impressed how this dealership works together in providing for their customers!
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Dealing with salesman and Riley's during purchase was
Dealing with salesman and Riley's during purchase was easy. They made the process rather quick and simple. After purchase there was an issue and they went above and beyond to get it corrected and ensure that I was happy woth the over all experience.
Dealing with salesman and Riley's during purchase was
Dealing with salesman and Riley's during purchase was easy. They made the process rather quick and simple. After purchase there was an issue and they went above and beyond to get it corrected and ensure that I was happy woth the over all experience.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
