Finnin Kia

My oil change was done quickly and they did a courtesy inspection. Staff was very kind. Comfortable waiting area with snacks and beverages! A+

Max and Cathy were great people to work with no pressure just helped me get what I wanted. I would recommend if u want a good car and no pressure from sales this is the place. Both were awesome. And reasonable.

Service center seems to be incompetent. Fifth trip to dealership for a repair that required one.

I don’t know where to start! I was in the market for a new KIA Telluride. This would be my third KIA, with the first two Sorentos purchased in the state of Washington. I worked with a great salesperson in Washington, so I had the bar set pretty high when I walked into Finnin KIA. I was introduced to Keri Clemens, and I knew within moments that she was going to exceed the expectations I walked in with. Keri was friendly, funny, and very knowledgeable and she made me feel like a valued customer right from the start. I knew that I have found my newest “great salesperson.” Keri made the entire purchase so amazingly simple. We talked through the cost, and she patiently answered every one of my questions. When I told Keri I wanted to sleep on the decision, she totally understood. I did not feel pressured at any point during this entire process. I test drove the Telluride on a Thursday night and my plan was to return on Friday after work. As usually happens, my schedule didn’t work out to get back to Finnin on Friday night. Keri was not scheduled to work on Saturday, but she met me at the dealership Saturday morning to help me finish the transaction and show me all the bells and whistles on my beautiful new ride! She gave up at least two hours of her day off to finish my purchase. I’ve told Keri, that she cannot retire until I am certain I won’t be purchasing another KIA! I will be a Keri Clemens/Finnin KIA customer until I am no longer able to drive! Thanks Keri! You’re amazing!

I have purchased multiple vehicles using David Scott as my salesman. His knowledge patience and persistence to make sure I understand all aspects of my purchase experience is commendable and greatly appreciated. No pressure sales. David is great not only with his customers I have observed his interactions with fellow employees and he's polite helpful with them as much as he is with customers. Stop by Finnin KIA Dubuque and she for David! Tell him Hollie sent you!

We worked with Rick Petitgout when buying our Jeep Wrangler. He was wonderful to work with, very informative, listened to our concerns and helped us find solutions to our concerns. We would definitely recommend him to our friends and others when buying a vehicle at Finnin Kia!

Aug 29th 2024. I came in for a warranty service. I had oil leaking into my spark plugs. They replaced the valve cover gasket, no issue. They, the service department, didn't bother to take another look or inspect anything further than the gasket itself. They should've replaced the sparkplugs since they were full of oil, as my personal mechanic advised. I bought my chevy sonic about a year and a half ago and had issues with it. They do warranty work when it needs to be done, don't get me wrong. BUT ONLY IF THE VEHICLE HAS A CHECK ENGINE LIGHT OR IF YOU GET AN INSPECTION PRIOR, which i did. Seems as the service department only does the bare minimum. I would imagine that if they are charging over 60$ for an oil change they would check the car and inspect any further issues. I am disappointed because despite changing managers I am still receiving inadequate customer service. The "service advisors" reply with I don't know frequently. The sales department in the other hand is always friendly and professional. The issues are with service department. They refuse to do any preventative maintenance. They are NOT looking at your vehicles the way you'd expect. I had an issue with a previous manager, Marcus, that may had left a bad experience. But I do not see much improvement. I'd be more than glad to talk to a manager if you want to hear more. But like I said the service department is "mid" at best. Definitely encourage customers to look into smaller businesses as they will treat you with more dignity and actually care about you and the vehicle.

Exceptional Experience with Max Jackson for Our 2025 Kia Sorento HEV Purchase! My wife and I recently had the pleasure of purchasing a 2025 Kia Sorento HEV, and I can't speak highly enough about my experience with Max Jackson. From the moment we walked into the dealership, Max made the entire process smooth and enjoyable. Max's deep knowledge of the 2025 Kia Sorento HEV was impressive. He took the time to thoroughly explain all the features and benefits of the hybrid model, addressing every question we had with patience and expertise. His genuine enthusiasm for the vehicle was contagious, and it was clear that he genuinely cared about helping us find the perfect fit for our needs. What stood out the most was Max's exceptional customer service. He went above and beyond to ensure we were comfortable and informed throughout every step of the buying process. Max's professionalism and friendly demeanor made us feel valued as customers, and he worked diligently to secure the best possible deal for us. Even after the purchase was complete, Max followed up to make sure everything was going well with our new Sorento HEV. It's rare to find such dedicated and attentive service, and it truly made a difference in our car-buying experience. If you're in the market for a new vehicle, I highly recommend reaching out to Max Jackson. His expertise, commitment to customer satisfaction, and genuine care make him an outstanding salesman. Thank you, Max, for making our car-buying journey a positive and memorable one! Gordy and Mary Jo Starr

Came in for a service and max jackson showed me a Kia forte. He was very knowledgeable and helpful with what to look for in a new car.

Came in for a service and Max Jackson helped me checkout a Kia Forte very informative.