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Emerling Ford Inc

Not rated Dealerships need five reviews in the past 24 months before we can display a rating. (680 reviews)

Reviews

Not rated Dealerships need five reviews in the past 24 months before we can display a rating. (680 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews.

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GREAT SERVICE

I HAD MY 2009 LINCOLN SERVICED AT EMERLING FORD. JON IN SERVICE IS MY ADVISOR. HE WENT OUT OF HIS WAY TO MAKE SURE EVERYTHING WAS REPAIRED AND EVEN WASHED IT AFTER THEY SERVICED IT. I WILL BE BACK TO EMERLING FOR EVERYTHING I NEED EVEN THOUGH IS IT 30 MILES AWAY. THEY ARE GREAT.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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Dealer response

Thank you for traveling at such great lengths to visit us at Emerling. We appreciate your business. Thank you from all of us at Emerling Ford.

the best service department

Deana Dewald is the most helpful service advisor I have ever dealt with. She is knowledgeable and reliable. She finds answers fast and I have never had to wait for an appointment. She's really professional and always has a smile on her face. I trust her remendations and don't want to delwith anyone else.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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Dealer response

Thank you Amy, we are happy that Deana is part of our team also! Thanks for your feedback, Emerling Ford.

Very Good Bodyshop

Deer ran into my Equinox and did a lot of damage. Craig Hartman handled my insurance claim and the repair was top quality. It looked like new and was done on time.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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Dealer response

Thank you for coming to visit us to get your car repaired. We are happy that we could help your car to look like new again. Thank you, Emerling Ford.

GREAT SERVICE

I HAVE BEEN GOING TO EMERLING FORD FOR SEVERAL YEARS AND WOULD NOT CONSIDER GOING ANY WHERE ELSE. J.R. IS THE BEST

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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Dealer response

We appreciate your continued patronage to our dealership. Thank you from Emerling Ford.

Friendly People

Delaney Peters cares about his customers. He tries to figure out what you want and then gets the best deal.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 3.0
  • Overall facilities 4.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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Dealer response

Thank you, we love Delaney too! Thanks from Emerling Ford.

Proud Owner of 2002 F150

I have purchased my last 3 vehicles from Sales Specialist Todd Jones and intend to continue to do so in the future. His knowledge of the vehicles along with his expertise in finance help to get you the best deal!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Dealer response

Thank you for your feedback, we love our employees here at Emerling. Thanks, Emerling Ford.

WONDERFUL SERVICE

As the owner/president of a business, my time can be limited. Emerling Ford is always well aware of my service and sales needs. They are very accomodating and understanding. Their service department is so wonderful that I travel from Silver Creek for service to see Deanna DeWald!!!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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EMERLING SERVICE

Never have I found a dealership to be more reliable and considerate. Emerling's service department offers a shuttle service, a pick up and drop off service, and so much more. Deanna DeWald is one of the many kind people I have the pleasure of dealing with at Emerling Ford. Thanks guys!!! Keep up the good work!!!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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Dealer response

Debra, thank you for the kind words. We strive to the best and do our utmost to please our customers. Emerling Ford

Great Service Department

I always get the best service when I come to Emerling Ford. Deanna, Eric, JR and Jon always takes great care of me and my Dakota truck. That is all I have to do is drop my vehicle off in the morning and they kindly return it to me as soon as it is done. What a time saver!!! Everyone from the shuttle drivers to the techs to the advisors and the service director are amazing. And the shuttle service is so convenient. I will return to Emerling Ford because of the people and the dedicated service techs.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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Emerling Ford / Salesman: Delaney Peters

I highly recommend Emerling Ford in Springville N.Y. to anyone looking for a Great Deal on new or used vehicles. Our salesman was Delany Peters who found the right car for my wife and myself. It is AWD Ford Five Hundred which works great in all of western New York weather conditions. Mr. Peters worked to get us the best deal and bank payments in our budget. The Service Department has always been top notch. Everyone at Emerling Ford are always friendly and courteous to all customers. Great Dealer to go to for your next vehicle, ask for Salesman Delany Peters!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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