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Emerling Ford Inc

Not rated Dealerships need five reviews in the past 24 months before we can display a rating. (680 reviews)

Reviews

Not rated Dealerships need five reviews in the past 24 months before we can display a rating. (680 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews.

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excellent friendly dealership

Todd Jones was my salesman and handled himself professionally and very friendly. I would recommend visiting the dealership and asking for Todd to help you in purchasing a new vehicle from Emerling Ford

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

Thank you for visiting our dealership, we hope that you are enjoying your new car! Thank you from Emerling Ford.

Excellant Service

I recently purchased a new F-150 from Kevin M. He was very attentive and gave me a Great Deal on the truck. I appreciate the extra effort he went through to get the exact truck I was looking for.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

Thank you for your feedback- our satisfaction is your satisfaction! Emerling Ford

Great Service

Had my Edge repaired, great job, done on time. Craig Hartman handled the process for me. Will go back again.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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Emerling Ford

We have purchased our last 5 cars & trucks from Emerling Ford, 3 were brand new & 2 used. We have also used both the repair shop and Body shop. It is nice to walk into a shop where the people remember your name and your cars. The repair shop has been very helpful, either providing a car to drive or a ride. My last 2 cars have been a challange, I had a Freestar, 2 years after they came out, and it had some computer glitches from being a new model, they worked hard to find out what was wrong & were able to fix it correctly. I currently drive a new Explorer, we have had problems with the Sync system, again they have worked very hard to find out the issues and fix them. When it is time to purchase our next car or truck, Rick at Emerlings will be our first and only stop!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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EXTREMELY HAPPY CUSTOMER!!

Todd Jones and the rest of the crew at Emerling Ford are simply the best!! I love my new Fusion!!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Collision Service

Collision shop repaired my F150, excellent job. Craig Hartman handled my Insurance claim including a rental car and got me Ford parts when the insurance company would only allow for used and aftermarket parts. Super job.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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Great experience!

I shopped around and by far they gave me the best deal. I had a hassle free time and Delaney was very helpful. He showed me the options I wanted and I never felt like I was pressured. I would definitely recommend him and Emerling to anyone looking for a car.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

Zach, thank you for such kind words. We are more than happy that we could help you here at Emerling. Hope you are enjoying your new car. Thank you, Emerling Ford.

Our experience

We have just bought our 5th vehicle from Emerling Ford, Springville. They have been nothing but accommodating with every vehicle we've bought. Our dealer, Kevin Merrill, has made sure that our every need has been seen to, whether it be service, parts or body work. We have recommended Emerling Ford to many friends and family.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

Thank for your continued patronage to our dealership, we appreciate your business. Thank you, Emerling Ford.

Excellent Service, Highly Recommend

We have been purchasing our vehicles at Emerling Ford for nearly 20 years now. We have become big "Leasers" of F-150's and are therefore dealing with Emerlings at least every other year if not more. I wouldn't go anywhere else. "My" salesman Delaney Peters is wonderful. He always goes above and beyond to make sure I get the best deal possible. Delaney has spent many hours searching out vehicles and options for me. The whole process of finding, purchasing and picking up of our new vehicle has always been smooth and thorough. Emerlings is also excellent for their customer service after your purchase. Delaney will contact me a few weeks later to make sure everything is going well and to see if I have any questions. I highly recommend Emerling Ford and Delaney Peters for your next vehicle lease or purchase. You will not be disappointed.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Excellent collision repair

I had my Ford Escape in for collision repair, I thought I would need a new door but they repaired it for me which saved me a lot of money. Craig Hartman handled the whole process and set me up with a car to use at no cost to me. My door looks like new and the repair was complete ahead of schedule, overall I am very happy with the work done.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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Dealer response

Happy to hear that your car looks like new again. Glad that we could help you out. Thank you for your kind words and for your business. Emerling Ford