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2016 consumer dealer award
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2016 consumer dealer award

Reviews

(703 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Hines Park Ford from DealerRater.

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Vehicle Service

I was highly satisfied with my service experience at Hines Park Ford, Inc..

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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Dealer response

Thank you again for choosing Hines Park Ford Inc, and we hope to see you again soon!

Hines Park Used Car Sales

The sales person I had was Mike and he was excellent. He was very knowledgeable about both the trucks history and how well they were maintained, and he had all the paperwork redy for me along with the truck when I came to pick it up.

Rating breakdown (out of 5):
  • Customer service
  • Buying process 5.0
  • Quality of repair
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Dealer response

It is great to read such wonderful comments about your recent experience with us, David! Thanks again for your business! Take care!

Used car

Bought a used car from Hines Park Ford. Mike Pytel took excellent care of me. Excellent service, no pressure. I would highly recommend them. Gary

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
Worked with:
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Good job

Service guy was respectful and thorough. Job done fast.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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Dealer response

We're pleased to hear everything was completed to your satisfaction, James! Please let us know if there is ever anything else we can do for you! Safe travels!

Customer

Extremely prompt response to my text and follow up. The vehicle was waiting for us upon arrival, immaculate and as represented. Allen Oxley was curteous, kind and knowledgeable ;and he had the dealer inspection prep and repair summary ready for review along with the auto check (car fax). His helpful and honest approach to the buying process reflected the dealership's commitment to very fair pricing and quality of product. I highly recommend Allen and Hines Ford for used (and new) car purchasing.

Rating breakdown (out of 5):
  • Customer service
  • Buying process 5.0
  • Quality of repair
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Dealer response

Your satisfaction means a lot to us, and we truly appreciate you choosing Hines Park Ford Inc for all of your automotive needs. Please don't hesitate to call if you'd like further assistance.

Work Vehicle Service

Normal great service. Everything was taken care of. Very happy with the people and server I get from Hines Park Ford. -Roger

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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Good Service

My car, unfortunately, was in an accident on my way to work one morning. With that being said, my breakfast and lunch for the day was thrown all over the front seat when I was hit. Hines Park went through the bag that the policeman and firemen gathered from the accident and pulled out everything of value. This was not expected, but VERY much appreciated! Everything is working well on my car outside of some sticky buttons on my console from the spilled coffee from the accident.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 4.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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markk

Scheduled time was reasonable, the service writer explained my issues and they were resolved. Delay in a part being received and the dealership paid for the rental car. Problem was resolved.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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Al Oxley ROCKS!

If your looking for a guy who knows his stuff he is for you. Recently purchased a used Superduty and he was a no pressure type of guy. He is always looking for rebates and discounts for you without even asking. Makes the transaction as smooth as possible. If you want to test drive every car on the lot he will make it happen.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
Worked with:
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Service and sales

Excellent service. Joe Harness has been our trusted and reliable adviser for many years. Thank you, Joe, for all your help over the years. Chris Sutar has been excellent and easy to work with in sales.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

Thank you for your wonderful response to the quality of service our Staff provides, John! If you have any additional needs or questions, we will be more than happy to assist you! Safe travels!