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Gervais Ford

(611 reviews)
Sales hours: 8:00am to 8:00pm
Service hours: 8:00am to 7:00pm
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Sales Service
Monday 8:00am–8:00pm 8:00am–7:00pm
Tuesday 8:00am–8:00pm 8:00am–7:00pm
Wednesday 8:00am–8:00pm 8:00am–7:00pm
Thursday 8:00am–8:00pm 8:00am–7:00pm
Friday 8:00am–6:30pm 8:00am–7:00pm
Saturday 9:00am–4:00pm 8:00am–4:00pm
Sunday Closed Closed
2018 consumer dealer award
View 1 awards
2018 consumer dealer award

Reviews

(611 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Gervais Ford from DealerRater.

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Car fixed

I have purchased and had vehicles serviced a Gervais for over 40 years. I am always happy!!!!!!!!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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Dealer response

Hi Daniel, thank you for leaving such a great review and high star rating. At Gervais Inc, we value our customers and we look forward to seeing you on your next visit. Take care!

Gervais Ford

Real good customer service, I received some reminders before my appointment and they call you when your car is ready for pick up. Very friendly personnel and they go the extra mile to help you. One of the vehicles that I took for service was a federal gov. vehicle and they got the necessary authorizations to repair it themselves. I didn't have to worry about doing anything. I took cars there several times and always had a good experience, I fully recommend the place for repairs and service.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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Dealer response

Eric, your satisfaction means a lot to us, and we truly appreciate you choosing Gervais Inc for all of your automotive needs. At Gervais Inc, we value our guests and we look forward to seeing you on your next visit. Take care!

A great Ford F 150 buying experience! A million thanks...

A great Ford F 150 buying experience! A million thanks to Bill Adamson for top notch customer care and a smooth transaction. Highly recommend Gervais!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
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Service

I dropped off before they opened and picked up after they were closed. I think his name was Mike from service was great! Very knowledgeable and seemed genuinely concerned with my needs.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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Purchase

All went smooth, I just have not received my points for buying a new car yet.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Bill Adamson was great to work with during my truck...

Bill Adamson was great to work with during my truck buying process. Knowledgeable, responsive and listened! A credit to Gervais. I look forward to working with them in the future.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
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Very Reliable Team !!! My truck F-150 was with engine...

Very Reliable Team !!! My truck F-150 was with engine light on and wrench light , they was able to scan and find the problem, the price was honest and the services was fast and professional. I highly recommend this location for any Ford owners .

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
Worked with:
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Did the right thing

Stood behind a questionable previous repair without further charge and fixed a problem that resulted.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 3.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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Very thoughtful and efficient team at Gervais. Service...

Very thoughtful and efficient team at Gervais. Service and Sales groups have always been very helpful and easy to deal with. I found the paperwork involved to be manageable. When leasing an F150 the sales team kept in touch with me to make sure I was hooked up with the color of vehicle I wanted. All around great.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
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2015 Ford f 150 XTL

Vehicle was in decent condition, needed some repairs, within a quality time frame repairs were made to my truck, I was in a truck within a week of walking into the dealership, with complications with banks. Quality customer service, great place to buy a vehicle.

Rating breakdown (out of 5):
  • Customer service 4.0
  • Buying process 4.0
  • Quality of repair 4.0
  • Overall facilities
  • Overall experience 3.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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