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He has been honored by Ford Motor Company many times for his achievements in Sales and Service. When you\u001are out and about keep an eye out for Bill, spending time with is family and 2 beautiful grandchildren and when the weather is nice you can find him cruising on his Harley, or better yet, stop by Gervais Ford and say hi to Bill. He is happy to help you navigate the automotive world and regale you with a story or two.","emailTxt":"badamson@gervaisford.com","combinedEmpAvgRatingNbr":5,"combinedRecentReviewCnt":5,"combinedEmpReviewCnt":39,"imageUrl":"https://cdn-user.dealerrater.com/images/dealer/5769/employees/8a1b674cb4b7.jpg","drDealerId":5769,"certifiedEmployee":false,"deptDscrp":"Sales"},{"id":384665,"personPtyId":31133302,"firstName":"Mathew","lastName":"Rosenlund","titleText":"Business Manager","emailTxt":"Mattr@gervaisford.com","combinedEmpAvgRatingNbr":5,"combinedRecentReviewCnt":2,"combinedEmpReviewCnt":46,"imageUrl":"https://cdn-user.dealerrater.com/images/dealer/5769/employees/40b156de4560.jpg","drDealerId":5769,"certifiedEmployee":false,"deptDscrp":"Finance"},{"id":364648,"personPtyId":31128844,"firstName":"John","lastName":"Gervais","titleText":"General Manager","emailTxt":"johngervais@gervaisford.com","combinedEmpAvgRatingNbr":5,"combinedRecentReviewCnt":2,"combinedEmpReviewCnt":36,"imageUrl":"https://cdn-user.dealerrater.com/images/dealer/5769/employees/fdca8baebae3.jpg","drDealerId":5769,"certifiedEmployee":false,"deptDscrp":"Management"},{"id":598727,"firstName":"Kevin","lastName":"McNamara","titleText":"Sales Professional","emailTxt":"kmcnamara@gervaisford.com","combinedEmpAvgRatingNbr":5,"combinedRecentReviewCnt":2,"combinedEmpReviewCnt":5,"imageUrl":"https://cdn-user.dealerrater.com/images/dealer/5769/employees/e04a38373da0.jpg","drDealerId":5769,"certifiedEmployee":false,"deptDscrp":"Sales"},{"id":364638,"personPtyId":31129087,"firstName":"John","lastName":"Delaney","titleText":"Sales Associate & Truck Specialist","shortBioText":"Originally from Pepperell, John, our Gervais truck specialist, spent 16 years successfully building up his knowledge and learning the ins and outs of Truck Equipment before he joined the Gervais family almost 2 years ago. Armed with a wealth of knowledge John came to Gervais to take on a new challenge in the world of Truck and Commercial Truck Sales. At Gervais he uses what he has learned to help individuals and businesses outfit their trucks to best suit their needs. When not at Gervais Ford John spends his time with his wife of 9 years and 3 kids. You can find him out and about in Leominster cheering on the kids at their many events or simply resting on the couch catching the Sunday game. Come in and say hi to John, ask him about how we can help you fit your business with the right vehicle. He is here to be your guide in the world of trucks.","emailTxt":"JDELANEY@gervaisford.com","combinedEmpAvgRatingNbr":5,"combinedRecentReviewCnt":1,"combinedEmpReviewCnt":37,"imageUrl":"https://cdn-user.dealerrater.com/images/dealer/5769/employees/0ed07e215317.jpg","drDealerId":5769,"certifiedEmployee":false,"deptDscrp":"Sales"},{"id":546654,"firstName":"Ed","lastName":"Donovan","titleText":"BDC Manager","emailTxt":"EDonovan@GervaisFord.com","combinedEmpAvgRatingNbr":5,"combinedRecentReviewCnt":1,"combinedEmpReviewCnt":7,"imageUrl":"https://cdn-user.dealerrater.com/images/dealer/5769/employees/8e2c6dfa7f41.jpg","drDealerId":5769,"dealerEmpStartDtUtc":"1535760000","industryStartDtUtc":"631152000","certifiedEmployee":false,"deptDscrp":"Sales"},{"id":529474,"personPtyId":45195555,"firstName":"Kevin","lastName":"McCarthy","titleText":"General Sales Manager","emailTxt":"KMcCarthy@gervaisford.com","combinedEmpAvgRatingNbr":5,"combinedRecentReviewCnt":0,"combinedEmpReviewCnt":6,"imageUrl":"https://cdn-user.dealerrater.com/images/dealer/5769/employees/7994b96b2aa0.jpg","drDealerId":5769,"dealerEmpStartDtUtc":"1527811200","industryStartDtUtc":"986083200","certifiedEmployee":false,"deptDscrp":"Management"},{"id":364639,"firstName":"Mark","lastName":"Fermanian","titleText":"Sales","shortBioText":"Arriving in 1964, Mark\u001as family found a home in Harvard, Massachusetts. He began to make his mark by washing cars at Gervais Dodge in 1969. In 1988 Mark\u001as love of the area inspired him to build a home in Ayer. Since then he has become an admired member of the community and has served on the Ayer planning board for over 10 years. However, it was his passion for cars that made Mark a name for himself here at Gervais with over 40 years in our Service Department. Our Gervais Family grew as Mark\u001as two sons took after their dad and joined the Gervais family, part-time, through high school and college. His newest endeavor at Gervais is in Sales where he is ready to be your guide through the automotive world. You can always find Mark out and about with his dog Coco, or on the green swingin\u001a a club with his 2 sons. Stop by Gervais Ford and say hi. Mark will great you with a warm smile.","emailTxt":"mfermanian@gervaisford.com","combinedEmpAvgRatingNbr":4.8,"combinedRecentReviewCnt":4,"combinedEmpReviewCnt":17,"imageUrl":"https://cdn-user.dealerrater.com/images/dealer/5769/employees/a43b3807e132.jpg","drDealerId":5769,"certifiedEmployee":false,"deptDscrp":"Sales"},{"id":364645,"personPtyId":33327016,"firstName":"Mike","lastName":"Gervais","titleText":"Service Manager","emailTxt":"mikegervais@gervaisford.com","combinedEmpAvgRatingNbr":4.8,"combinedRecentReviewCnt":3,"combinedEmpReviewCnt":74,"imageUrl":"https://cdn-user.dealerrater.com/images/dealer/5769/employees/fc8b31bbb53e.jpg","drDealerId":5769,"certifiedEmployee":false,"deptDscrp":"Service"},{"id":367241,"firstName":"Lou","lastName":"Cummings","titleText":"Quick Lane Manager","emailTxt":"Service@Gervaisford.com","combinedEmpAvgRatingNbr":4.7,"combinedRecentReviewCnt":4,"combinedEmpReviewCnt":64,"imageUrl":"https://cdn-user.dealerrater.com/images/dealer/5769/employees/da6680c8cb10.jpg","drDealerId":5769,"certifiedEmployee":false,"deptDscrp":"Service"},{"id":364643,"personPtyId":32108751,"firstName":"Dean","lastName":"Farnum","titleText":"Service Manager","emailTxt":"deanfarnum@gervaisford.com","combinedEmpAvgRatingNbr":4.7,"combinedRecentReviewCnt":3,"combinedEmpReviewCnt":63,"imageUrl":"https://cdn-user.dealerrater.com/images/dealer/5769/employees/2e17c50626e9.jpg","drDealerId":5769,"certifiedEmployee":false,"deptDscrp":"Service"},{"id":363608,"personPtyId":31128805,"firstName":"Ryan","lastName":"Galloway","titleText":"Marketing","emailTxt":"ryang@gervaisford.com","combinedRecentReviewCnt":1,"combinedEmpReviewCnt":7,"imageUrl":"https://cdn-user.dealerrater.com/images/dealer/5769/employees/e3aabe5617bb.jpg","drDealerId":5769,"dealerEmpStartDtUtc":"1456790400","industryStartDtUtc":"1456790400","certifiedEmployee":false,"deptDscrp":"Sales"},{"id":369166,"personPtyId":31129245,"firstName":"Tracy","lastName":"Rust","titleText":"Customer Service","emailTxt":"tracyrust@gervaisford.com","combinedRecentReviewCnt":0,"combinedEmpReviewCnt":12,"imageUrl":"https://cdn-user.dealerrater.com/images/dealer/5769/employees/dc57cbf98ff7.jpg","drDealerId":5769,"certifiedEmployee":false,"deptDscrp":"Service"},{"id":364646,"personPtyId":31128842,"firstName":"Jenn","lastName":"Tocci","titleText":"Service/Dispatch","emailTxt":"jtocci@gervaisford.com","combinedRecentReviewCnt":0,"combinedEmpReviewCnt":8,"imageUrl":"https://cdn-user.dealerrater.com/images/dealer/5769/employees/a009d3fac838.jpg","drDealerId":5769,"certifiedEmployee":false,"deptDscrp":"Service"},{"id":530678,"personPtyId":45869113,"firstName":"Elizabeth","lastName":"Sasse","titleText":"Service Advisor","emailTxt":"Esasse@gervaisford.com","combinedRecentReviewCnt":0,"combinedEmpReviewCnt":2,"imageUrl":"https://cdn-user.dealerrater.com/images/employee-placeholder.jpg","drDealerId":5769,"certifiedEmployee":false,"deptDscrp":"Service"},{"id":364647,"firstName":"Dan","lastName":"Sughrue","titleText":"Sales Associate","shortBioText":"","emailTxt":"daniels@drivegervais.com","combinedRecentReviewCnt":0,"combinedEmpReviewCnt":0,"imageUrl":"https://cdn-user.dealerrater.com/images/employee-placeholder.jpg","drDealerId":5769,"certifiedEmployee":false,"deptDscrp":"Sales"}]

Gervais Ford

4.8 out of 5 4.8
Rectangle 48
Sales 8:00 AM - 8:00 PM
Service 8:00 AM - 7:00 PM

Gervais Ford Hours

Sales

Monday

8:00 AM - 8:00 PM

Tuesday

8:00 AM - 8:00 PM

Wednesday

8:00 AM - 8:00 PM

Thursday

8:00 AM - 8:00 PM

Friday

8:00 AM - 6:30 PM

Saturday

9:00 AM - 4:00 PM

Sunday

Closed

Service

Monday

8:00 AM - 7:00 PM

Tuesday

8:00 AM - 7:00 PM

Wednesday

8:00 AM - 7:00 PM

Thursday

8:00 AM - 7:00 PM

Friday

8:00 AM - 7:00 PM

Saturday

8:00 AM - 4:00 PM

Sunday

Closed

About Our Dealership

Dealer on Cars.com since June 2014

Gervais Ford is proud to be one of the premier dealerships in the area for over 53 years! From the moment you walk into

...

our showroom, you'll know our commitment to Customer Service is second to none. We strive to make your experience with Gervais Ford a good one for the life of your vehicle.

"For over 53 years, Gervais has been providing a superior product at a low price backed up by great service!!!"

Reviews

4.8 out of 5 4.8
435 lifetime reviews. Includes reviews of Gervais Ford from DealerRater.com A dealership's rating is calculated by averaging scores from reviews received in the past 24 months.

Read reviews that mention:

  • 5.0 out of 5
    November 8, 2019

    Gervais Ford is very professional. The team is very friendly and gets jobs done efficiently. I am satisfy services Gervais Ford provided. Thank you Gervais... Ford!

    5.0 out of 5
    Customer Service
    5.0 out of 5
    Quality of Repair
    5.0 out of 5
    Friendliness
    4.0 out of 5
    Pricing
    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?

    Worked with:
    Mike Gould

    Quicklane manager

    (5.0) 72 reviews

    Bill Adamson

    Sales Associate

    (5.0) 39 reviews

    Lou Cummings

    Quick Lane Manager

    (4.7) 64 reviews

  • 5.0 out of 5
    November 6, 2019

    The brakes on my new Nautilus were making a loud screeching noise as though the parking brake were engaged. The technicians at Gervais put my fears to... rest as it was not the brakes but a simple fix. I love my new Nautilus! Cynthia Dumser

    5.0 out of 5
    Customer Service
    5.0 out of 5
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    5.0 out of 5
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    5.0 out of 5
    Pricing
    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?

    Worked with:
    Mark Fermanian

    Sales

    (4.8) 17 reviews

  • August 2, 2017

    Exceptional service and respect for the customer. The staff knows buying a car is a big purchase and they worked to stay within budget while providing... the features I wanted. They focused on making it as easy as possible and addressed every question fully and knowledgeably. This is my second auto from Gervais Ford, and I have always been satisfied.

    5.0 out of 5
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    5.0 out of 5
    Buying Process
    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Our number one goal is attaining 100% customer satisfaction in all aspects of our dealership. If there is anything else we can do to assist you, pleas...e let us know! Take care!

  • 5.0 out of 5
    November 4, 2019

    I and the other 3 customers I was with in the waiting area, all had a great experience with Lou our service adviser. I have experience with auto dealerships... throughout New England from the smallest to the Largest from the most basic an no amenities to the most luxurious and filled with amenities and free meals and services dealerships and Gervais Ford is my favorite of them all. My opinion is not because it is my local Ford Dealer but because of the Ownership and the Team they maintain. This is why Gervais Ford remains in our community when other dealerships have disappeared or were absorbed by mega superstores. Thank you Gervais Ford and the Gervais Family.

    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?

    Worked with:
    Mike Gould

    Quicklane manager

    (5.0) 72 reviews

    Lou Cummings

    Quick Lane Manager

    (4.7) 64 reviews

  • 5.0 out of 5
    November 4, 2019

    Thank you for all the assistance with the 2019 Ford Fusion That I Recently purchased. Never will you get a better car buying experience from such a friendly... staff!

    5.0 out of 5
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    5.0 out of 5
    Pricing
    Does recommend this dealer
    Shopped for a new car
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?

    Worked with:
    Bill Adamson

    Sales Associate

    (5.0) 39 reviews

    Kevin McNamara

    Sales Professional

    (5.0) 5 reviews

    John Delaney

    Sales Associate & Truck Specialist

    (5.0) 37 reviews

    Ed Donovan

    BDC Manager

    (5.0) 7 reviews

    Mark Fermanian

    Sales

    (4.8) 17 reviews

    Ryan Galloway

    Marketing

    NOT RATED

  • 5.0 out of 5
    October 31, 2019

    Needed the annual oil change at 3,500 miles a year. Got it ready for the Winter. So, I'm all set until next year.

    5.0 out of 5
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    4.0 out of 5
    Pricing
    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?

    Worked with:
    Mike Gould

    Quicklane manager

    (5.0) 72 reviews

  • 5.0 out of 5
    October 31, 2019

    I've been doing business with Gervais since 1993, they always treat me right with sales service and parts. Nice to deal with a family owned local business....

    Not Applicable
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    Not Applicable
    Pricing
    Does recommend this dealer
    Shopped for a new car
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?

    Worked with:
    Bill Adamson

    Sales Associate

    (5.0) 39 reviews

    Mathew Rosenlund

    Business Manager

    (5.0) 46 reviews

    John Gervais

    General Manager

    (5.0) 36 reviews

    Mike Gervais

    Service Manager

    (4.8) 74 reviews

    Dean Farnum

    Service Manager

    (4.7) 63 reviews

  • 5.0 out of 5
    October 24, 2019

    Good service and great people to do business with. When I have a problem, I just call either service or Quick-Lane and they are ready to help me.

    5.0 out of 5
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    5.0 out of 5
    Pricing
    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?

    Worked with:
    Mike Gould

    Quicklane manager

    (5.0) 72 reviews

    Mark Fermanian

    Sales

    (4.8) 17 reviews

    Mike Gervais

    Service Manager

    (4.8) 74 reviews

    Dean Farnum

    Service Manager

    (4.7) 63 reviews

  • 5.0 out of 5
    October 22, 2019

    Kevin was help full in making the deal move along smoothly, he has a great attitude. I have been very happy with the deal I made and will tell friends... and family to give Gervais Ford a shot.

    5.0 out of 5
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    4.0 out of 5
    Pricing
    Does recommend this dealer
    Shopped for a used car
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?

    Worked with:
    Mike Gould

    Quicklane manager

    (5.0) 72 reviews

    Kevin McNamara

    Sales Professional

    (5.0) 5 reviews

    Lou Cummings

    Quick Lane Manager

    (4.7) 64 reviews

    Dean Farnum

    Service Manager

    (4.7) 63 reviews

  • 5.0 out of 5
    October 21, 2019

    After servicing my other car (a Ford) here I have been trusting my Subaru here many times. You can rely on professional service at fair prices. Oddly enough,... the last time I went to a Subaru dealership I got gouged.

    5.0 out of 5
    Customer Service
    5.0 out of 5
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    5.0 out of 5
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    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Our Staff works hard to go the extra-mile for our valued guests! At Gervais Ford, we value our customers and we look forward to seeing you on your nex...t visit. Take care!


    Worked with:
    Mike Gould

    Quicklane manager

    (5.0) 72 reviews

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