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Gervais Ford

(622 reviews)
Sales hours: 8:00am to 8:00pm
Service hours: 8:00am to 7:00pm
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Sales Service
Monday 8:00am–8:00pm 8:00am–7:00pm
Tuesday 8:00am–8:00pm 8:00am–7:00pm
Wednesday 8:00am–8:00pm 8:00am–7:00pm
Thursday 8:00am–8:00pm 8:00am–7:00pm
Friday 8:00am–6:30pm 8:00am–7:00pm
Saturday 9:00am–4:00pm 8:00am–4:00pm
Sunday Closed Closed
2018 consumer dealer award
View 1 awards
2018 consumer dealer award

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Reviews

(622 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Gervais Ford from DealerRater.

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The Gervais service team always provides a prompt, professional service experience. I highly recommend them! The team is knowledgeable, and easy to deal with.

The Gervais service team always provides a prompt, professional service experience. I highly recommend them! The team is knowledgeable, and easy to deal with.

Rating breakdown (out of 5):
Customer service
Buying process
Quality of repair
Overall facilities
Overall experience
5.0
  • Does recommend this dealer
  • Came in for service or repair
Worked with:
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I was waking on the lot for 15 minutes and not one sales person bothered to come out. I bought a truck somewhere else then. I came in for a state inspection and Kimberly was super friendly and very helpful to a first time truck owner!!! Very honest! Vam and Devin were also fantastic. Because of those three I will be back!!@

I was waking on the lot for 15 minutes and not one sales person bothered to come out. I bought a truck somewhere else then. I came in for a state inspection and Kimberly was super friendly and very helpful to a first time truck owner!!! Very honest! Vam and Devin were also fantastic. Because of those three I will be back!!@

Rating breakdown (out of 5):
Customer service
Buying process
Quality of repair
Overall facilities
Overall experience
3.0
  • Does recommend this dealer
  • Came in for service or repair
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They were very pleasant , services were rendered and ready in a timely manner, I will continue to use gervais to service my vehicle.

They were very pleasant , services were rendered and ready in a timely manner, I will continue to use gervais to service my vehicle.

Rating breakdown (out of 5):
Customer service
Buying process
Quality of repair
Overall facilities
Overall experience
5.0
  • Does recommend this dealer
  • Came in for service or repair
Worked with:
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Second time dealing with Gervais Ford. Both experiences were similar. Sales staff knowledgeable and helpful, in procuring the truck we wanted.

Second time dealing with Gervais Ford. Both experiences were similar. Sales staff knowledgeable and helpful, in procuring the truck we wanted.

Rating breakdown (out of 5):
Customer service
Buying process
Quality of repair
Overall facilities
Overall experience
5.0
  • Does recommend this dealer
  • Shopped for a new car
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John was good to work with. He knew a lot about the truck. No pressure, no surprises. The rest of the people at the dealership were just as helpful

John was good to work with. He knew a lot about the truck. No pressure, no surprises. The rest of the people at the dealership were just as helpful

Rating breakdown (out of 5):
Customer service
Buying process
Quality of repair
Overall facilities
Overall experience
5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Honest, fair, great service. Traveled 300 miles and would go again! They represented the car accurately and were never pressured me to make the sale and didn’t push things I didn’t want.

Honest, fair, great service. Traveled 300 miles and would go again! They represented the car accurately and were never pressured me to make the sale and didn’t push things I didn’t want.

Rating breakdown (out of 5):
Customer service
Buying process
Quality of repair
Overall facilities
Overall experience
5.0
  • Does recommend this dealer
  • Shopped for a used car
Worked with:
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Honest, extremely helpful. Made the car buying experience a pleasure. Very pleased with our ourchase

Honest, extremely helpful. Made the car buying experience a pleasure. Very pleased with our ourchase

Rating breakdown (out of 5):
Customer service
Buying process
Quality of repair
Overall facilities
Overall experience
5.0
  • Does recommend this dealer
  • Shopped for a used car
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No nonsense no drama. I like that Lance didn?t need to ?talk to the manager? at every step like another dealer I visited. I had done a lot of upfront research which helped.

No nonsense no drama. I like that Lance didn?t need to ?talk to the manager? at every step like another dealer I visited. I had done a lot of upfront research which helped.

Rating breakdown (out of 5):
Customer service
Buying process
Quality of repair
Overall facilities
Overall experience
5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

Hi Thomas, thank you for sharing your positive experience with us! We look forward to serving you again in the future.

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Great experience, would not go anywhere else. Bring my other vehicle there as well. Never disappointed.

Great experience, would not go anywhere else. Bring my other vehicle there as well. Never disappointed.

Rating breakdown (out of 5):
Customer service
Buying process
Quality of repair
Overall facilities
Overall experience
5.0
  • Does recommend this dealer
  • Came in for service or repair
Worked with:
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Good Product , good service. Communication from service is poor. Got a recall notice that said Dealer would call me. After two months took the letter in to find out what the problem is. My wife and I have both bought Fords from This dealership and phone calls are not returned. Next car probably a Ford maybe a different dealer.

Good Product , good service. Communication from service is poor. Got a recall notice that said Dealer would call me. After two months took the letter in to find out what the problem is. My wife and I have both bought Fords from This dealership and phone calls are not returned. Next car probably a Ford maybe a different dealer.

Rating breakdown (out of 5):
Customer service
Buying process
Quality of repair
Overall facilities
Overall experience
3.0
  • Does not recommend this dealer
  • Came in for service or repair
Worked with:
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