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Duane is the man! I am a very difficult person to deal...
Duane is the man! I am a very difficult person to deal with, I know what I want and I rarely budge. He always satisfies my wants and does it in a very professional manner. He has a life long customer and friend in us. The dealership its self is always a pleasure to go to always so clean and organized. Lots of customer amenities to keep us comfortable. We have bought new and used cars from Dick Genthe for about 20-21 years and they keep us coming back.
Horrible place. No pride in workmanship! I have taken my...
Horrible place. No pride in workmanship! I have taken my Equinox in twice for a radiator leak and I STILL smell antifreeze. Their answer? Well that can happen. They don’t even offer to pay for your car rental when clearly they didn’t finish the job!
I needed to have a recall issue fixed. It was the...
I needed to have a recall issue fixed. It was the replacement of the battery my Chevy Bolt. It was a long process going through GM setting up the details of the replacement. Dick Genthe had my vehicle for about two weeks. When I took my car in, it was not in perfect condition. There was a small dent in the hood, small chips in the paint and the front bumper was scuffed. When I got my car back I got in to drive off I noticed my windshield was cracked. This was not a little crack, the crack goes all the way across the windshield. I immediately got out of my car and talked with Chris Moses. He said he didn’t know if it came in like that and he would check video. I told him of the imperfections in the car I wasn’t looking to get those things fixed. I called a couple days later left a message and got no response. I called a few days after that and talked to Chris. He said he reviewed video and saw nothing a talked to his Tech that performed the work. The Tech said he didn’t crack it ,Chris said he’s work hear for 25 years said no need for him to lie. This was the third time he insinuated I was lying. He said he couldn’t do anything for me. I could talk the manager Mike though. I spoke with Mike a lot of the same talking points. He ( Mike) would investigate and get back to me. Mike contacted me back later that day. Again many of the same talking points talked to the Tech looked at the video. His conclusion I could make a claim on my insurance to get the windshield replaced. He said I could go to White’s. These suggestions I don’t believe are acceptable solutions for the problem. I brought a vehicle in without a broken windshield and received it back with a broken windshield. I was then told good luck were not responsible. If anyone ask me I would not recommend this dealership.
From the moment I met Duane to the final purchase of my...
From the moment I met Duane to the final purchase of my brand new vehicle, I am more than satisfied with Duane’s knowledge of what I was looking for and his understanding of my feelings on what type of vehicle I wanted. Over the moon happy with his expertise and willingness to help me every step of the way!
Leased my vehicle from Dick Genthe in 2019. I needed a...
Leased my vehicle from Dick Genthe in 2019. I needed a payoff purchase agreement sent to my bank to buyout my lease. They wanted to add $2k said $1395 for dealer buyer fee which would guarantee continued customer service. $695 acquisition fee that is standard fee the dealership requires and $395 disposition fee that I had to pay no matter what. And this didn’t include sales tax and their processing fee. Needless to say I went to another Chevrolet dealer and obtained what I needed and all I had to pay extra was a $230 processing fee. I will never deal with them ever again.
I leased a new vehicle from Genthe 3 years ago. My lease...
I leased a new vehicle from Genthe 3 years ago. My lease was for 36 months, so it was due to expire in a month. I decided to purchase the vehicle rather than turn it in, so I went to Genthe to complete the transaction. They were going to charge me a $395 disposition fee plus $1200 registration and title transfer fee. I walked out and contacted GM Financial and made the transaction directly with them and paid no fees at all. I just received the title in the mail today from GM Financial. Thank you Genthe for trying to rip me off to the tune of $1595.
Terrible customer service
well ive had car there for 2 weeks and still cant get a return phone call from service department and that includes the service manager. i will never ever use your location again. i would rather drive miles than deal with your service (lack of service) department. gonna call back now after being on ignore for 10 minutes.. maybe Bruce Genthe will talk to me.
Bruce was glad you left him the voicemail explaining the situation. He immediately spoke to the management in the service department. We trust both Keith and Mike were able to speak with you as we did not fully understand the technical nature of the repair.
Justin was amazing helping get what I wanted today I...
Justin was amazing helping get what I wanted today I would come back again! He helped me find the vehicle that I wanted at the price I wanted!
Repair my vehicle
Terrible service they could never find out what was wrong with my vehicle they put in a new motor left the engine surroundings dirty. I would never go their again I had to keep calling for my vehicle I wanted to talk to the owner and express myself I bought the vehicle their in 07 and the discount they gave me was not enough for the headache why they couldn?t figure out what was wrong with my vehicle. So they suggested to replace the engine I agreed . I should have took it elsewhere for another opinion because I think that wasn?t the problem. I would never go back there again. If the owner see this please get better mechanics that can diagnose a vehicle and better customer reps that help u out better with contacting you. My vehicle was there for a month never again.
Hello, we pride ourselves on providing exceptional service, so we are disappointed to hear that your visit with us was anything less than satisfactory. Please contact us at (866) 309-8271 when you have an opportunity, and we will be more than happy to try and turn your experience around.
My agent was extremely friendly, helpful and honest about leasing my new Traverse
Hi, congratulations on your new vehicle! We're glad to hear you enjoyed your visit. If there's anything further we can do for you, we are happy to help!