McGovern Ford at Drum Hill

Carlos, always takes care of me, oil change,30 pt check, tire sensor ! No Rental Available !

I'm long overdue on writing this review but I', finally getting around to it. I have a 2019 Mustang Eco-boost that I regularly had serviced at McGovern. I have a Ford PremiumCARE extended warranty. Last August (I told you this was overdue) I brought it in because the emergency brake was really loose, and I was concerned it wouldn't 't engage properly. I'd had a local shop look at it and misdiagnosis it as calipers, but when they did, I decided it made sense to bring it to the dealer for work since I had the warranty. The good news was that McGovern said the cable only needed tightening. The bad news was that they charged me $524.12 to diagnose and tighten it. I was shocked, but they told me it wasn't covered under the PremiumCARE warranty which explicitly states that parking brake and cables ARE covered. I ended up on a lengthy call with evaluator at PremiumCARE who told me it had been a systems glitch, gave me a reference number, and said to have the dealer call in with it and it would get straightened out. Now the service manager at the time, Rosie, was NEVER available to take calls so I ended up driving to the dealer multiple times through this whole thing to ask for assistance. I ultimately gave her all of the info I'd been given by PremiumCARE and she said she'd take care of it. Well: ZERO. Now at one point prior to all of this, when I first complained about the price, she had told me that all she could do was give me $100 credit. Though I had no intention of going back to the dealer, I needed an oil change at the end of the year and figured what the heck, might as well at least use the credit. So, I called to ask about the credit and was told she was no longer there and there was a new service manager. I was assured he'd get back to me to discuss. Crickets. I understand that there are glowing reviews about their service, and even for me everything went well for several years until there was a hiccup in the system, and then they could not have cared less. So they've lost a service customer, and since I replace my other car every few years but they've lost any chance of me shopping them.

Lisa in the service department was wonderful! Always a pleasure and my 2024 Bronco is running great.

I’ve been a customer of McGovern ford for years and it’s always a pleasure to deal with Carlos he’s very knowledgeable and informative when it comes to vehicle.

Excellent service! Very professional, thorough, prompt, and the trusted go-to location for anything needed for my vehicles. Thank you!

I purchased an accessory for my vehicle thru Ford, it arrived in a couple days at McGovern Ford in Lowell, I spoke with Brian in service and I got an appointment for the next morning. Lisa met me at the service desk and explained what would happen, got me a ride home, texted me a video of the installation, called me in two hours that my vehicle was ready and when I arrived Abigail handed me the keys and said you are all set and thanked me for using McGovern. I have normally been dealing with Carlos over the years and he is always ready to listen to what I need to have done to my vehicles. This is why I go to McGovern Ford in Lowell. The service team is great and I could not be happier.

Nissan of drum hill. You loose screw you 1st-listen to the customers NEEDS 2nd- get off your horse of being better than the customers. MCgovern ford... To me drum hill ford. Give Robert Keenan a RAISE! I came in in a bad way with a 2008 f150 with 310,000 miles. I told Robert my situation and what was going on. Robert ,"LISTENED" TO WHAT I SAID Not only did the dude listen to me. He HEARD what I was saying. He put himself in my shoe with my situation I was in. He got me my monthly payments where I needed ram and terms of loan. Im very happy with my maverick. As im all done with full size trucks that I've been driving for 35yrs. Thank you Robert and the rest of the team at DRUM HILL FORD.

I really do like McGovern Ford at Drum Hill. Not always pleased with Ford as an automobile manufacturer, but this dealership deserves 5 Stars for its consistency in great service. Bought a new Mustang. They no longer come with full spares or donuts of any kind. They do however come with a small compressor to fill a flat tire which is really useless when you have a hole in your tire. I’m told by Ford “Well this is how the Germans, Mercedes, high end foreign auto manufacturers do it”. My only response to them is “how do you feel about a loved one riding in a vehicle that actually prevents them from helping themselves in an emergency?” Again, the Service Team from McGovern Drum Hill - Top Notch

I have used Drum Hill McGovern Ford service department for the past number of years, Typically ask for Lisa, but she is usually already at the counter. I have Always received expert and prompt service. I would highly recommend them to anyone.

Today I had problem with ma ford escape went to drum hill ford spoke to Tony Borges with out a hesitation cam out help me out 10 minutes later I was all set thank you is my 5 stars if I could I wood give him a 10