Dick Scott Motor Mall

We just purchased a new Jeep Cherokee for our son. Joe Murphy and Jud Scott went out of their way to find the exact vehicle my son wanted. As always, Joe made the buying experience a flawless experience. Joe has delivered our family a number of new vehicles, and we plan to continue this relationship. The new Jeep Cherokee is an excellent vehicle, and a great value for the price.

Wow! What a fantastic car buying experience! Everything was handled for me over the phone and online. My car was ready for me when I was ready to pick it up. All I had to do was take my car for a test drive and sign the paperwork. Nelson went over all the new fangled gadgets in my car with me so I understood how to use everything. Can't recommend this dealer highly enough. By far the best car buying experience I have ever had.

Here is how the sale ended, this should give anyone reading this an idea on how everything else went. Mr. Ed Miller was very professional to my family and me during all of the purchasing paperwork; he even grab ANOTHER salesman to install my license plate for me. "Greg Harakas" As Greg was finishing installing the license plate I asked if he knew the key code he replied no but Joe Murphy should. Once Mr. Joe Murphy came out of the building to hand me the keys Greg asked Joe if he knew the code his response to Greg, me and my family was "I DON'T OWN THE CAR HE DOES LET HIM FIGURE IT OUT!". I believe Greg was surprised with Joe's comment that he even asked Joe if he was my salesmen (twice). Mr. Joe Murphy's reply was just a stare at Greg, me and my family and then he turned and walked away. Greg then took it upon himself to assist me in getting the code. To top everything else off the car was suppose to get a front end alignment which never happened and I had to stop on my way home to put gas in it so I would not run out.

It was time for me to get a new vehicle. I am a professional free-lance musician/ music producer and needed a vehicle I could rely on to get me to and from my many jobs around Michigan and across the midwest and east coast. Greg already had the best one for my needs picked out and ready to go when we arrived at the dealership. I didn't need to spend hours looking around the lot (although we did spend a few minutes, just for fun and curiosity). The 2012 Ford Escape he picked out and I bought certified pre-owned is perfect; Clean, low miles, plenty of cargo space for all my gear, decent MPG, comfortable for long drives, modern audio/sync capabilities.. (plus my girlfriend now feels safe and secure when I drive her around!) Greg got me a very fair price and helped secure decent financing. Greg's the best! He's honest, extremely gregarious (pun intended!), and really knows his stuff! I would highly recommend visiting him when you need any help finding a vehicle to suit your needs. Thanks Greg! -Walter White / www.walterwhite.com

Dealership was awesome. Everybody was friendly and accommodating. Joe Murphy was really helpful and nice - he listened to what I wanted and then picked a couple of cars and let me test drive all the cars. He never tried to push a car on me. After the test drive, we discussed what would be best for me. I already had fallen in love with the cherokee trailhawk and he went and presented a very good deal - so I bought the car . The dealership and Joe followed up with me the next day and everything was ready when I came and picked the car up. Great experience.

The most user friendly website to browse for cars. Very good prices and an excellent staff. The selection of cars is bigger than the Lansing dealerships.

This is the 4th car or truck I have bought from this dealership and Joe Murphy (sales person). Every time has been a pleasurable experience dealing with great employees. They have a large inventory of cars and trucks. I would recommend this dealership to everyone.

We were in town from VA visiting family. It was Saturday before Memorial Day and we were to head back to VA the next day. The check engine light in our '14 Grand Cherokee with the 3L diesel comes on. With a 650 mile drive ahead of us I was very concerned, Dick Scott Motor Mall was closest to me. On my first call the service adviser was on the other line so I left a call back number. Less the 5 minutes later Mr. Shelton called back. I explained the problem and was told to come in but at 2 hours before closing time before a holiday weekend there were no guarantees, which I totally understood. I showed up at the dealership about 50 minutes before closing. There just happened to be a "service bulletin" for the very reason the CEL came on in our Jeep and they were able to do a computer update on it while I waited! I had a great casual conversation with Mr. Malkasian from the sales team while I waited. The service technician Kevin was friendly and performed the update very quickly. I was definitely impressed with the overall effort to take care of my problem right before closing on a holiday weekend. The other dealership I called in a town just east of Howell had already closed their service center even though online it said they should still be open. Thanks to Mr. Shelton and the whole team at Dick Scott Motor Mall in Fowelrville! The trip home was uneventful and the CEL has stayed off! If I ever hav ethe chance to recommend the dealership I certainly will.

Thank you Tom Harwood for a nice, easy car buying experience! I will be back for my next new car! Thanks you Jeff Lopez for explaining the paper work so it was easy to understand!

Everyone was accommodating as possible. The experience was top notch and could not get any better. Would recommend for anyone looking for a car, either new or used.