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Dick Scott Motor Mall

(1,339 reviews)
Visit Dick Scott Motor Mall
Sales hours: 9:00am to 9:00pm
Service hours: 7:00am to 8:00pm
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Sales Service
Monday 9:00am–9:00pm 7:00am–8:00pm
Tuesday 9:00am–6:00pm 7:00am–6:00pm
Wednesday 9:00am–6:00pm 7:00am–6:00pm
Thursday 9:00am–9:00pm 7:00am–8:00pm
Friday 9:00am–6:00pm 7:00am–6:00pm
Saturday 10:00am–3:00pm 8:00am–3:00pm
Sunday Closed Closed
2019 consumer dealer award
View 3 awards
2019 consumer dealer award 2016 consumer dealer award 2015 consumer dealer award
New (866) 450-2606 (866) 450-2606
Used (866) 497-5457 (866) 497-5457
Service (866) 500-8797 (866) 500-8797

Reviews

(1,339 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Dick Scott Motor Mall from DealerRater.

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the best choice I could of made!

I came looking for a 4wd suv, that was decent on gas, and not to bulky. Ashley found me a 2010 escape, that had low miles, a warranty, and that was in great condition and the price was right!:) I got there right before closing so she had me fill out a credit app and the next day got me approved and everything done (other then signing papers) over the phone via text whIle I was working, which was great and saved ALOT of time. Nick also answered all my questions and explained everything great and got me a good rate. (especially for it being my first car loan). I am in love with my vehicle! I highly recommend going to them!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Congratulations on your new vehicle! We are glad Ashley and Nick were able to make your purchase so quick and efficient! We hope you have been enjoying your new Escape!

Wonderful

Miss Ashley was wonderful. Being an elderly couple she had so much patience with us, as we went from one question to another not knowing much about the electronics and etc. If she didn't know something she seeked help and responded with the correct info. We wanted a particular car and she worked hard to fine it for us. Have had the car now for a week and its wonderful, we are getting used to some of this modern day equipment. Still a little scary. But we like it, there are a few friends who are a little envious. Maybe they will end up getting a Chrysler 200, who knows. The entire staff was very friendly and kind to us, txs everyone.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Congratulations on your new vehicle! We are happy Ashley was able to go over everything and we are glad to hear you are enjoying all the new features! Thank you for your kind review! We hope you enjoy your new vehicle for many years to come!

tom malysz

I looked at and drove the domestic competition in small 4X4 SUV's and choose a well apointed V6 2015 Cherokee Lattitude. It just offered the most bang for the buck - and was the more spacious, quiet and smoothest ride as well. And - it has gittiup-go. The Wife likes that. Because I provide product for another US auto maker, they recently "requested" I buy a top end SUV from them. It's a great machine, but falls very short of the advertised fuel economy. This new Jeep is simply a better ride with about the same options for less money. It's more comfortable overall and is less harsh over the bad Michigan roads - and it's fun to drive. The various synch's were fast and easy, the garage door set up took maybe 2 minutes as opposed to the frustraion with Brand F, and that dual pane sunroof ? Really cool. My family and I have used Dick Scott Motors for over 22 years - each time with Nelson Cypher guiding us through the process. Nelson knows his product like you know your teenager's attitudes.... He makes the car buying experience pleasant and quick. We were in and out of the finance office in record time and there was no undue pressure put on us to purchase options - unlike the Brand F experience, where I was "held hostage" for over two hours. Jeff was very efficient and helpful, and we did choose the Chrysler brand rust prevention application. I was pleasently surprised when Jeff returned a one hundred dollar bill from my cash deposit, when two new bills were litterally glued together from the mint. How's that for an honest dealership. Car buying can be a real pain - but we enjoyed a great deal, and fast, friendly service at Dick Scott Fowlerville. It's why I come back

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

Congratulations on your new Jeep Cherokee! Thank you for taking the time to leave your comments about your experience with Nelson and Jeff and we are happy to have earned your business once again! We hope you enjoy your new Jeep for many years to come and look forward to working with you again when the time comes!

Chris Helka at Dick Scott

I just purchased a Jeep from Dick Scott and Chris was my sales rep. Very happy with the overall experience and would absolutely recommend Chris to a friend. I was intent at purchasing a jeep and visited a different dealership the day before but became so disenchanted with the dealer and manger that I left. On a whim I decided to drive 50 miles to Dick Scott in hopes things would be different. An hour later I had purchased a better jeep, with 20k less miles and $1000 less than what I was going to pay just a day earlier at a different dealer. Dick Scott also worked with me on my trade in to make things quick and easy. Chris was nice enough to have the car warm and waiting for me when I pulled up for my test drive. He encouraged me to take the car on the highway, test the 4wd and made sure I had all my questions answered. Chris made the process very easy which is most often not the case when you are buying a used car.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.
Dealer response

Congratulations on your new Jeep! We are glad to have had the opportunity to earn your business and are glad that Chris was able to help you find exactly what you were looking for and make your buying experience so easy. Thank you for your recommendation and we hope you enjoy your new vehicle for many years to come!

Great

Nick at Dick Sscott Motor Mall is FANTASTIC!!!! With "lessss than perfect credit", Nick got us financed into the mini van that we wanted!! Everything was ready for us when we got to the dealership, all we had to do was sign and drive!!! they even picked us up at our home, an hour way!!! Will always buy our future vehicles from Dick Scott!!! THANK YOU SO MUCH NICK!!!!!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.
Dealer response

Thank you for your kind review! We are happy to have been a part of your new van purchase and are glad that Nick was able to make things as easy as possible for you! Congratulations on your new van, we hope you enjoy it for many years to come!

Buying a car made easy

We traded in three vehicles, purchased a new, and used vehicle just before the new year. Chris and Jeff took care of us like we were family. We are so happy with the quality service we received we will be recommending them to our family and friends. Thanks for everything Chris and Jeff!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Congratulations on both of your vehicles! We appreciate you taking the time to leave your comments about your experience at our dealership and thank you for your recommendation! We hope you have been enjoying your new vehicles and look forward to your next visit with us!

Great experience.

Good dealership. Clean and staff was friendly. Chris was great. He listened to what I needed and answered all my questions. He was timely and personable, I would reccomened him to my friends and family. I would buy another car from this dealership.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.
Dealer response

Thank you for your kind review. We are glad Chris was able to help you with all your vehicle needs and hope you are enjoying your new vehicle!

Very Professional & Painless Process

Am very happy with my experience at Dick Scott Motor Mall. I was lucky to have a very professional salesman in Chris Helka. He helped me find the perfect cast that I was looking for. They didn't have it on hand on my first visit but he made sure to follow up with me and let me know that he could bring the car I needed to the Motor Mall 2 days later I picked up my new jeep. I did a great deal of doing around as well and Chris offered me the most competitive price. Needless to say, I'm very pleased with my experience. I've always loathed the car buying process but this proceed me wrong. I will so here again in the future. Thanks Chris!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
1 person out of 1 found this review helpful.
Dealer response

Congratulations on your new Jeep! We are glad Chris was able to locate the right Jeep for you! Thank you for taking the time to leave your comments about your visit to our dealership. We hope you have been enjoying your new Jeep!

very positive experience

I have only purchased four new vehicles in my life, the first being in 1983. The most recent Dec. 2014. Price is only one factor in a sale. There are typical sales people and non typical sales people. Chris Helka is non typical in a good and refreshing way. Obviously one makes a living based on sales. It takes a good person to separate the need for a sale and the interest of the customer. I believe that Chris strives to be honest. He knows that if he is the customer will come back or make a referral. It is a difficult balance to maintain. I was actually promised a better deal at another dealership based on a description of what I was looking for. I believe that if I have problems with my vehicle that Dick Scott Motor mall with treat me with respect. A car is only a car and they are imperfect. People are imperfect but one can sense when one has ambitions higher or more noble then profit. Thanks Chris and all the staff I touched base with. The popcorn was good too!! The coffee needs a little help. Craig Prether

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Thank you for taking the time to leave your comments about your recent experience with Chris. We appreciate the opportunity to have earned your business and look forward to your next visit with us! We hope you have been enjoying your new vehicle!

Buying a new vehicle

Joe Murphy is the best guy I ever dealt with he went above and beyond to get me into my new vehicle. Everybody there was very nice and went out of there way to please. I would recommend Joe Murphy and Dick Scott of Flowerville to everyone !!!! I give Joe a 20 !!!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Thank you for your kind review! We are glad Joe was able to find you exactly what you were looking for. We hope you are enjoying your new vehicle!