Reviews
I have been a customer of this dealership for many years. It seems there is always different people at the service desk, this time not great customer service and you should really let customers know that there is a 2.9% fee for credit card use. If I had known upfront I would have paid the bill differently. Also, the final bill was higher than the estimate with no real explanation. The only good service was the driver who took me home as my vehicle was kept for 2 days.
I have been a customer of this dealership for many years. It seems there is always different people at the service desk, this time not great customer service and you should really let customers know that there is a 2.9% fee for credit card use. If I had known upfront I would have paid the bill differently. Also, the final bill was higher than the estimate with no real explanation. The only good service was the driver who took me home as my vehicle was kept for 2 days.
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- Overall experience
- 2.0
- Does not recommend this dealer
- Came in for service or repair
Hello, We appreciate you taking the time to share your feedback regarding your recent visit here. We would like the opportunity to discuss your experience with our Service Department regarding the level of customer care you received and our pricing. Can you please give us a call at a time that is best for you? We look forward to hearing from you. Thank you, Customer Relations at Crestview Cadillac (248) 656-9500
Quick service and friendly! Appreciate as I live around the corner and didn’t want to travel to Washington Twp dealer.
Quick service and friendly! Appreciate as I live around the corner and didn’t want to travel to Washington Twp dealer.
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for your feedback. We're glad our quick and friendly service met your needs. We appreciate you choosing Crestview Cadillac.
The service Department looked understaffed. May be it was a slow day ! But my oil change took longer than normal since there were other customers before me . Everything else was very professional.
The service Department looked understaffed. May be it was a slow day ! But my oil change took longer than normal since there were other customers before me . Everything else was very professional.
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- Overall experience
- 4.0
- Does recommend this dealer
- Came in for service or repair
Thank you for your feedback about our service department. We understand the wait during your oil change was longer than expected. Please contact Crestview Cadillac directly if you'd like to discuss this further.
HAD A GOOD EXPERIENCE ONCE I WAS ABLE TO MAKE A REAL APPOINTMENT. JUST DRIVING IN FOR AN OIL CHANGE DOESN'T FIT MY IDEA OF TAKING CARE OF MY NEEDS. CALLED ANTHONY AND HE SET ME UP WITH A REAL APPOINTMENT, GLAD I HAD THE OLD PHONE NUMBER FOR CRESTVIEW. SERVICE WAS COMPLETED AND I WAS VERY HAPPY WITH YOUR SERVICE GUYS WHO TOOK CARE OF ALL MY REQUESTS. PLESANT, EFFICIENT AND PERSONABLE EMPLOYEES. PROVIDE NAME TAGS FOR YOUR SERVICE PERSONNEL SO I CAN PERSONALLY THANK THEM BEFORE I LEAVE NEXT TIME I AM THERE.
HAD A GOOD EXPERIENCE ONCE I WAS ABLE TO MAKE A REAL APPOINTMENT. JUST DRIVING IN FOR AN OIL CHANGE DOESN'T FIT MY IDEA OF TAKING CARE OF MY NEEDS. CALLED ANTHONY AND HE SET ME UP WITH A REAL APPOINTMENT, GLAD I HAD THE OLD PHONE NUMBER FOR CRESTVIEW. SERVICE WAS COMPLETED AND I WAS VERY HAPPY WITH YOUR SERVICE GUYS WHO TOOK CARE OF ALL MY REQUESTS. PLESANT, EFFICIENT AND PERSONABLE EMPLOYEES. PROVIDE NAME TAGS FOR YOUR SERVICE PERSONNEL SO I CAN PERSONALLY THANK THEM BEFORE I LEAVE NEXT TIME I AM THERE.
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for sharing your experience with Crestview Cadillac. We appreciate your feedback about appointment scheduling and service. Your suggestion about name tags is noted.
At my last visit couldn’t get anyone to pick up the phone to give me a status on my vehicle. Was quoted for service work that should have been covered under warranty.
At my last visit couldn’t get anyone to pick up the phone to give me a status on my vehicle. Was quoted for service work that should have been covered under warranty.
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- Overall experience
- 1.0
- Does not recommend this dealer
- Came in for service or repair
Attentive, efficient and provided perspective and options beyond the standard topics He was a great Representative
Attentive, efficient and provided perspective and options beyond the standard topics He was a great Representative
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- Buying process
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for recognizing our team's attentiveness and efficiency. We appreciate your feedback about the service experience at Crestview Cadillac.
Quick to get me in and got the job done fast. Clean shop great environment
Quick to get me in and got the job done fast. Clean shop great environment
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- Buying process
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for your feedback. We're glad our team provided quick service in a clean environment at Crestview Cadillac. We appreciate your business.
Long car not existing, taxi driving to Home and pick up his loan time to wait. Servis is good.
Long car not existing, taxi driving to Home and pick up his loan time to wait. Servis is good.
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- Quality of repair
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- Overall facilities
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- Overall experience
- 4.0
- Does recommend this dealer
- Came in for service or repair
Thank you for your feedback on our service at Crestview Cadillac. We understand the inconvenience with transportation and appreciate your patience. Please contact us directly if you'd like to discuss this further.
The service and body shop is always great to work with. However, the vehicle itself has been problematic. The transmission was bad from the start and needed to be replaced. The tabs on the radiator, a manufacturer issue, caused a $2,300 repair bill. I was just over 50,000 miles by 800. Very disappointed that this wasn't covered. It's my third XT5, not to mention the Traverse before those. I'm questioning my loyalty to GM.
The service and body shop is always great to work with. However, the vehicle itself has been problematic. The transmission was bad from the start and needed to be replaced. The tabs on the radiator, a manufacturer issue, caused a $2,300 repair bill. I was just over 50,000 miles by 800. Very disappointed that this wasn't covered. It's my third XT5, not to mention the Traverse before those. I'm questioning my loyalty to GM.
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
best customer service, fast, good knowledge of what's going on with my car and the service was done on time with no delay
best customer service, fast, good knowledge of what's going on with my car and the service was done on time with no delay
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- Buying process
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- Quality of repair
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- Overall facilities
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for recognizing our team's knowledge and timely service. We appreciate your feedback at Crestview Cadillac.