CRESTVIEW CADILLAC, INC.

Service was done quickly, communication was very good. Staff was helpful and polite. Often the Interior of car smells like used oil after service, it did not this time, this is appreciated.

Great service with knowledgeable staff done when they said it would be done without delay

Fast and friendly service . Anthony in service is very nice and very helpful. Bri also did a great job. They also drove me back to my house

I was surprised that Ron had retired but Steve the new service rep was great!

Great honest service. Very happy. Was treated like a Cadillac owner. Communication was impressive. 10 out of 10

This service department is amazing. Diagnosed the problem and in no time at all I was back on the road.

I have owned Cadillacs for about 10 years and previously dealt with Cheryl and she was so helpful but Adam King was nothing compared to her. He was not that friendly and I still do not believe that I got the best rate from your finance person, I requested my credit union at 5.5% and I never got that rate even though my person at the credit union said that was the rate. Also, I just purchased an Alpha Romeo and the sales person/finance person was great and there was no comparison to your team at Cadillac. I think the overall team especially talking to them on the phone has gone down, not customer friendly. I tried to get a different sales person but they came sending me back to Adam. In person Adam was friendly but not accommodating during the process of trying to figure out what I should do a few months ago. I would not recommend the Rochester dealership to anyone and if I buy another Cadillac I will be going to another dealership. I also had to request what could I do prior to expedite the process vs them recommending it, like they did at Alpha Romeo.

It was a pleasure working with this dealership. Jay Hakim was so helpful throughout the process and made it an easy and smooth process.

friendly and professional service advisor and work done in well within time expectations ....waiting area very nice

The dealership got me in same day for an appointment. Service was quick, thorough and the staff was very friendly.