CRESTVIEW CADILLAC, INC.

I want to call out how much I also enjoyed working with Emily Rooney. She wa the first sales person I met several months ago as I was exploring options for my Lyric lease replacement. I met again with her on 7/27 and got a proposal. I visited several other dealerships (Suburban and Serra) and her initial proposal was the best so I returned to Crestview first on 7/29. Unlucky for her she was out sick and I worked with Kara. When I came back in today, I stopped by Emily’s desk to make sure she had heard I signed for the Optiq she initially presented and said that I hope she got credit. It’s sounds like maybe she does not get credit for at least part of the lease and I hope rather can be changed. It would be fair for her to get at least partial credit, she is the only reason I came back.

Too much waiting Had to wait a long time on third-party repair Too much waiting

I had a great experience picking up my car today. Eric, the manager and salesperson, Lauren, were extremely helpful explaining everything in detail. Car was perfectly cleaned with a filled tank. Quick and easy procedure.

The repairs were covered by warranty with no issues. That was very pleasing. It was a bit upsetting that there was a wait for parts for several days. It seems strange that common parts such as struts for a Cadillac (at a Cadillic dealer) would take 4 or 5 days to get. And unfortunately, information about when the work would be done was hard to come by. That said I am generally satisfied, and will have more work done by this department when/if the need arises.

Good, except new tires were way under-inflated when the car was returned. Had to wait an additional 10-15 minutes for the tires to be properly inflated.

Excellent work, but a little lax in paying attention to the waiting customer. Legitimate problems arose which caused delays, but no one told me until I finally asked after waiting well past expected time.

Dealership sold me a car with a bad tire and trying to ask me to pay for half of the cost to replace it. Extremely frustrating and disappointed with the customer service. Avoid this dealership.

Always extremely helpful and very friendly. They make sure to get you in and out for all service appointments

I had an excellent experience at Crestview Cadillac. Kara was professional, efficient, knowledgeable, and made the entire car-buying process smooth and stress-free. She took the time to answer all of my questions, kept me informed throughout the process, and never made me feel pressured. Her outstanding customer service, attention to detail, and genuine commitment to making sure I was satisfied truly stood out. If you’re looking for a trustworthy and professional salesperson, I highly recommend asking for Kara at Crestview Cadillac. She made my experience an enjoyable one from start to finish.

I had an excellent experience at Crestview Cadillac. Kara was professional, efficient, knowledgeable, and made the entire car-buying process smooth and stress-free. She took the time to answer all of my questions, kept me informed throughout the process, and never made me feel pressured. Her outstanding customer service, attention to detail, and genuine commitment to making sure I was satisfied truly stood out. If you’re looking for a trustworthy and professional salesperson, I highly recommend asking for Kara at Crestview Cadillac. She made my experience an enjoyable one from start to finish.