CRESTVIEW CADILLAC, INC.

Know your audience suggestions: Music in the showroom. Perhaps smooth jazz not AC/DC or def leopard. Keep sales rep calls private, not on speaker phone. Check your scheduling to know who will be coming in so you can greet that person by name as you approach the car. Respond to “Thank you” with “My pleasure.” Display appealing snacks on an attractive tray. Invite customers to help themselves or better yet offer to serve them. Keep a few pennies handy in the cash drawer so you can let the customer round down. Never return 9 pennies in change. Return a dime to the customer. Return phone calls within 24 hours whenever possible. Cadillac should always be associated with excellent quality and excellent service. Thank you

Excellent service! Emily and the whole staff is absolutely great. The whole experience and my new vehicle exceeded my expectations.

Excellent experience, knowledgeable and helpful people. Worked with my schedule and the car was delivered timely with no surprises.

I took my car in for an oil change and tire rotation and I completely fell through the cracks. After an hour and a half, I went to the service desk to check on the progress. They couldn't find my paperwork and don't know what was going on with my car. The found my car and it had not even gone back to the service area yet. If I hadn't asked about it, it would have continued to sit there.

Great experience from start to finish! Friendly, knowledgeable staff made the entire car-buying process smooth and enjoyable.

It seems the whole place is terribly run. Service dept to sales. We are turning our Cadillac in a few months while we were waiting we tried to talk to a sales person. We know we are early but we wanted to introduce our self and give info but the saleswomen didn’t want to bother even getting our info or ask what we wanted Service dept was not friendly or helpful until they saw we were getting irritated

Everyone was professional, and they worked hard to get my vehicle back in a timely manner.

MaKenna was great to work with - service did what they said they’d do and when

Makenna was great. She was able to get get mw what we needed quickly so we could get the work done same day.

Efficient and quick with the work. Delayed getting in and they apologize for the delay. Got me out the door quickly.