CRESTVIEW CADILLAC, INC.

My Cadillac Lyriq had an issue with the lumbar module and Crestview fixed the problem and I had no further issues

Communication is nonexistent. My 2 year old car broke down twice in one week. I called multiple times and told they were busy and would call me back. I never got a return call. My call broke down again and had to be towed The dealership still didn’t call me. I had to call and find out the status if my car. Terrible service to say the least

Creatview is a great dealership. They took care of my problem with no hassle or problems.

So I scheduled a service for a safety recall where I also stated that I needed a wheel alignment. I dropped the car a few minutes before my appointment and stated what I needed. After 1.5 hours my car was ready but only the safety recall. And they told me that I would need to bring the vehicle another day for the alignment and another recall that was not planned. I know that the other recall was just a recalibration on the brake control module that would have been done in 10 minutes and the technician already had the MDI2 connected to the vehicle for the recall that I scheduled so a little proactivity here would be the minimum expected. You are a CADILLAC (premium brand) dealership, and you have to treat your customers like so. Definitely you had the worst service I've seen on the Metro Detroit area.

Good and simple process! Hope the car is good The process was pretty seamless and easy

I was surprised the new car was delivered without a full tank of gas...never happened before

They made good on standing by their work on a non-warranty repair. An earlier wiring harness repair of an unrelated system in that zone of the car affected the grille lights in my Lyriq. Though it took me a while to notice since this is something I do not normally see, they made it right in a very professional, courteous manner. Thank you.

Always a Great Experience at this dealership. Service staff is always professional and friendly. Quick professional service. Highly recommend this dealership to anyone that is able to use this dealership.

This is the worst dealership I have ever been to. For a Cadillac dealership, the service areas is horrible. It's dirty. The staff are inconsistent with their messages. They don't greet you at your vehicle when you pull in. I will be traveling further to go to a different Cadillac dealership moving forward.

Not happy to find out after two trips and several days without the car that we needed to pay an onstar fee to get the software to work properly