CRESTVIEW CADILLAC, INC.

I am completely disappointed and frustrated with the deceptive practices at Crestview Cadillac. When I leased my electric vehicle from this dealership, I was explicitly reassured and promised by the sales team that the EV tax credit would be applied directly to my benefit as a credit toward my account. Relying on their word, I moved forward with the lease. Now, after the deal is done, the narrative has completely changed. I am being lied to, misled, and effectively bullied into accepting that I will not be getting the credit at all. Dealerships routinely pass the federal EV lease credit (under Section 45W) directly to the consumer to lower the capitalized cost of the lease, and it should have been clearly and transparently outlined in my lease agreement. Instead, Crestview Cadillac misrepresented the terms to close the deal and is now using pressure tactics to avoid making it right. As a consumer, I expect honesty and transparency, not broken promises and intimidation. Potential buyers should beware of any verbal agreements made at this location—get absolutely everything in writing, because their assurances mean nothing once you drive off the lot.

MY SALESPERSON WAS MR. JAMES HOLMES. EXCELLENT SALESPERSON. EXPLAINED EVERY DETAIL OF MY VEHICLE PURCHASE. VERY PLEASED WITH CRESTVIEW CADILLAC. I WILL RECOMMEND DEALERSHIP TO MY FRIENDS.

Makenna was very helpful and kept me updated on my vehicle status. Overall I’m very satisfied.

Had appointment for an oil change, waited for over 3-hours. Had appointment for an oil change at 1:00, arrived on time, waited over 3-hours at dealership for service to be completed.

Flawless delivery and people delivered my car to my home. On time, clean, all of it

My salesperson Matt Fox was great to work with-he was patient with all my questions, my hesitation if I was doing the right thing,, etc. Also he was very willing to make sure I knew how everything worked on the car. Customer service all around with everyone was great! Very happy with Crestview Dealership!

It was a pleasant, quick and seamless deal. We are very pleased with our new car.

Intake was quick and efficient, one area was missed during painting and Dean made it right within 24 hours.

Crestview service staff is professional, friendly, and very helpful. Would not trust my Cadillac to anyone else.

Staff were professional and attentive. Communicated all through the service experience. They were just straight up with me. They have a new management crew and they are improving things at the store. Will definitely bring my car back here.