CRESTVIEW CADILLAC, INC.

We had a typical service scheduled, oil change, tire rotation, filters checked, etc. Crestview Cadillac was ready to work on the car when we arrived and quickly returned the car. Invoice read well in terms of services delivered and results of checks performed. Was in and out in roughly an hour.

Easy to get an appointment! We waited for the service which was done in a very timely manner !

From scheduling to vehicle service finishing everything worked in great timing and manner. Excellent customer service

The charge for the work they did was too much. The front brakes alone cost me almost $1100 which is my book too much. Crestview charged me just for the parts almost $800 which at Amazon is $140 made by Detroit Axle which is an excellent make.

Everyone at crestview is friendly and willing to help. Its nice that they have a shuttle service available.

Emily Rooney was fantastic, very professional and knowledgeable. She understood all my questions and concerns. Thank you for a great experience. Jls

Everyone was very pleasant at the dealership. Welcoming and friendly. The service writer and shuttle driver were wonderful.

No customer communication informing on the progress of the transmission issue, vehicle not ready when promised. Mediocre service, poor customer attitudes.

Everyone involved with my leasing of the XT5 were excellent especially my salesperson Kara Sacks.

I am completely disappointed and frustrated with the deceptive practices at Crestview Cadillac. When I leased my electric vehicle from this dealership, I was explicitly reassured and promised by the sales team that the EV tax credit would be applied directly to my benefit as a credit toward my account. Relying on their word, I moved forward with the lease. Now, after the deal is done, the narrative has completely changed. I am being lied to, misled, and effectively bullied into accepting that I will not be getting the credit at all. Dealerships routinely pass the federal EV lease credit (under Section 45W) directly to the consumer to lower the capitalized cost of the lease, and it should have been clearly and transparently outlined in my lease agreement. Instead, Crestview Cadillac misrepresented the terms to close the deal and is now using pressure tactics to avoid making it right. As a consumer, I expect honesty and transparency, not broken promises and intimidation. Potential buyers should beware of any verbal agreements made at this location—get absolutely everything in writing, because their assurances mean nothing once you drive off the lot.