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CRESTVIEW CADILLAC, INC.

(1,468 reviews)
Sales hours: 8:30am to 6:00pm
Service hours: 7:30am to 6:00pm
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Sales Service
Monday 8:30am–8:00pm 7:30am–6:00pm
Tuesday 8:30am–6:00pm 7:30am–6:00pm
Wednesday 8:30am–6:00pm 7:30am–6:00pm
Thursday 8:30am–8:00pm 7:30am–6:00pm
Friday 8:30am–6:00pm 7:30am–6:00pm
Saturday 9:00am–3:00pm 8:00am–3:00pm
Sunday Closed Closed

About our dealership

Welcome to Crestview Cadillac The Dealer with a huge selection of new and used vehicles to choose from. Come experience the Crestview Difference! We take pride in helping our customers choose the vehicle that best meets their needs. When you are thinking about purchasing a Cadillac come to the experts! Visit our state of the art facility conveniently located in beautiful Rochester MI. We invite you to stop by and browse our collection.
Crestview Cadillac Rochester Michigan

Service center

Phone number (248) 220-6465

Service hours

Monday
7:30am–6:00pm
Tuesday
7:30am–6:00pm
Wednesday
7:30am–6:00pm
Thursday
7:30am–6:00pm
Friday
7:30am–6:00pm
Saturday
8:00am–3:00pm
Sunday
Closed

Reviews

(1,468 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of CRESTVIEW CADILLAC, INC. from DealerRater.

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Communication was very poor. I had to reach out several times for updates regarding the delays in fixing my car. No calls were made to me proactively.

Communication was very poor. I had to reach out several times for updates regarding the delays in fixing my car. No calls were made to me proactively.

Rating breakdown (out of 5):
Customer service
Buying process
Quality of repair
Overall facilities
Overall experience
3.0
  • Does recommend this dealer
  • Came in for service or repair
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Mckenna did an amazing job helping me navigate all the options to fix my car properly and provided me with a ride to and from home when it turned out the fix would take a while.

Mckenna did an amazing job helping me navigate all the options to fix my car properly and provided me with a ride to and from home when it turned out the fix would take a while.

Rating breakdown (out of 5):
Customer service
Buying process
Quality of repair
Overall facilities
Overall experience
5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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Just purchased a new vehicle at Crestview Cadillac. The entire process, from the pleasant woman who welcomed me at the front entrance to the helpful, knowledgeable sales person I worked with (Sue Russell who came in on her day off to facilitate delivery) to the tech (Patrick O'Meara) who patiently walked me through all of the features of my new car, was great. I would definitely recommend Crestview to friends and family.

Just purchased a new vehicle at Crestview Cadillac. The entire process, from the pleasant woman who welcomed me at the front entrance to the helpful, knowledgeable sales person I worked with (Sue Russell who came in on her day off to facilitate delivery) to the tech (Patrick O'Meara) who patiently walked me through all of the features of my new car, was great. I would definitely recommend Crestview to friends and family.

Rating breakdown (out of 5):
Customer service
Buying process
Quality of repair
Overall facilities
Overall experience
5.0
  • Does recommend this dealer
  • Shopped for a new car
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Replaced my front and rear brakes very quickly. Very pleased with the job. They have taken good care of my car since I bought it.

Replaced my front and rear brakes very quickly. Very pleased with the job. They have taken good care of my car since I bought it.

Rating breakdown (out of 5):
Customer service
Buying process
Quality of repair
Overall facilities
Overall experience
5.0
  • Does recommend this dealer
  • Came in for service or repair
Worked with:
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Fixed Super Cruise lane change and side warning - wire to front short range radar sensors. Dennis, the technician is very skilled, knowledgeable and competent.

Fixed Super Cruise lane change and side warning - wire to front short range radar sensors. Dennis, the technician is very skilled, knowledgeable and competent.

Rating breakdown (out of 5):
Customer service
Buying process
Quality of repair
Overall facilities
Overall experience
5.0
  • Does recommend this dealer
  • Came in for service or repair
Worked with:
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I showed up early for my appointment, but they accommodated me and got me on the road quickly.

I showed up early for my appointment, but they accommodated me and got me on the road quickly.

Rating breakdown (out of 5):
Customer service
Buying process
Quality of repair
Overall facilities
Overall experience
5.0
  • Does recommend this dealer
  • Came in for service or repair
Worked with:
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Service team was very pleasant to work with. They were able to help me to get a rental car and have it covered by the dealership.

Service team was very pleasant to work with. They were able to help me to get a rental car and have it covered by the dealership.

Rating breakdown (out of 5):
Customer service
Buying process
Quality of repair
Overall facilities
Overall experience
5.0
  • Does recommend this dealer
  • Came in for service or repair
Worked with:
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Makenna outstanding service rep - timely, professional and great communication style. Cannot recall having ever received this high level of service anywhere.

Makenna outstanding service rep - timely, professional and great communication style. Cannot recall having ever received this high level of service anywhere.

Rating breakdown (out of 5):
Customer service
Buying process
Quality of repair
Overall facilities
Overall experience
5.0
  • Does recommend this dealer
  • Came in for service or repair
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Lauren gave such great service as I acquired my new Lyriq. Really appreciated how she accommodated our schedules by coming in her off day! Pat and Tom were great as well. Thanks for a smooth and enjoyable experience!

Lauren gave such great service as I acquired my new Lyriq. Really appreciated how she accommodated our schedules by coming in her off day! Pat and Tom were great as well. Thanks for a smooth and enjoyable experience!

Rating breakdown (out of 5):
Customer service
Buying process
Quality of repair
Overall facilities
Overall experience
5.0
  • Does recommend this dealer
  • Shopped for a new car
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Working with salesman Matt Fox was an excellent experience. He was very knowledgeable when it came to the XT5

Working with salesman Matt Fox was an excellent experience. He was very knowledgeable when it came to the XT5

Rating breakdown (out of 5):
Customer service
Buying process
Quality of repair
Overall facilities
Overall experience
5.0
  • Does recommend this dealer
  • Shopped for a used car
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