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CRESTVIEW CADILLAC, INC.

(1,485 reviews)
Sales hours: 8:30am to 6:00pm
Service hours: 7:30am to 6:00pm
View all hours
Sales Service
Monday 8:30am–8:00pm 7:30am–6:00pm
Tuesday 8:30am–6:00pm 7:30am–6:00pm
Wednesday 8:30am–6:00pm 7:30am–6:00pm
Thursday 8:30am–8:00pm 7:30am–6:00pm
Friday 8:30am–6:00pm 7:30am–6:00pm
Saturday 9:00am–3:00pm 8:00am–3:00pm
Sunday Closed Closed

About our dealership

Welcome to Crestview Cadillac The Dealer with a huge selection of new and used vehicles to choose from. Come experience the Crestview Difference! We take pride in helping our customers choose the vehicle that best meets their needs. When you are thinking about purchasing a Cadillac come to the experts! Visit our state of the art facility conveniently located in beautiful Rochester MI. We invite you to stop by and browse our collection.
Crestview Cadillac Rochester Michigan

Service center

Phone number (248) 220-6465

Service hours

Monday
7:30am–6:00pm
Tuesday
7:30am–6:00pm
Wednesday
7:30am–6:00pm
Thursday
7:30am–6:00pm
Friday
7:30am–6:00pm
Saturday
8:00am–3:00pm
Sunday
Closed

Reviews

(1,485 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of CRESTVIEW CADILLAC, INC. from DealerRater.

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Unfortunately, my experience was poor due to the 90,000 recommended inspection not done. No report on inspection provided. No recommended service, after 90,000 miles driven was provided.

Unfortunately, my experience was poor due to the 90,000 recommended inspection not done. No report on inspection provided. No recommended service, after 90,000 miles driven was provided.

Rating breakdown (out of 5):
Customer service
Buying process
Quality of repair
Overall facilities
Overall experience
1.0
  • Does not recommend this dealer
  • Came in for service or repair
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I was very pleased with Crestview sales person- finance person-technical person they were all so helpful to me!!! I’m looking forward to future business with Crestview THANK YOU

I was very pleased with Crestview sales person- finance person-technical person they were all so helpful to me!!! I’m looking forward to future business with Crestview THANK YOU

Rating breakdown (out of 5):
Customer service
Buying process
Quality of repair
Overall facilities
Overall experience
5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
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Good dealership, everyone I interacted with was friendly and I didn't feel like I was "on the menu" like I have at other Cadillac dealers. 4/5 because i felt the dealership's Finance team was a bit inflexible when it came to delivering my car, and it very nearly cost my business. My salesman Adam K. was 5/5 stars. He worked really hard to secure my deal, which involved a distance dealer trade on a hard-to-find vehicle. My car was probably a mid-tier sale for him dollarwise, but I felt that he made my deal a priority over the few weeks it took to get everything arranged. Would absolutely recommend this dealership if you work with him.

Good dealership, everyone I interacted with was friendly and I didn't feel like I was "on the menu" like I have at other Cadillac dealers. 4/5 because i felt the dealership's Finance team was a bit inflexible when it came to delivering my car, and it very nearly cost my business. My salesman Adam K. was 5/5 stars. He worked really hard to secure my deal, which involved a distance dealer trade on a hard-to-find vehicle. My car was probably a mid-tier sale for him dollarwise, but I felt that he made my deal a priority over the few weeks it took to get everything arranged. Would absolutely recommend this dealership if you work with him.

Rating breakdown (out of 5):
Customer service
Buying process
Quality of repair
Overall facilities
Overall experience
4.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
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Great customer service from the salesman to manager. Awesome experience. Love my new Cadillac XT5.

Great customer service from the salesman to manager. Awesome experience. Love my new Cadillac XT5.

Rating breakdown (out of 5):
Customer service
Buying process
Quality of repair
Overall facilities
Overall experience
5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
Worked with:
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The service department did the job fast and it was well done! My car was ready for pick as I was told.

The service department did the job fast and it was well done! My car was ready for pick as I was told.

Rating breakdown (out of 5):
Customer service
Buying process
Quality of repair
Overall facilities
Overall experience
5.0
  • Does recommend this dealer
  • Came in for service or repair
Worked with:
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Easy transaction.. only thing I would suggest is if someone makes an appointment to look at a car for the dealer to suggest they only bring one car to look at it. It would have saved us time, gas, traffic and stress… just a suggestion

Easy transaction.. only thing I would suggest is if someone makes an appointment to look at a car for the dealer to suggest they only bring one car to look at it. It would have saved us time, gas, traffic and stress… just a suggestion

Rating breakdown (out of 5):
Customer service
Buying process
Quality of repair
Overall facilities
Overall experience
5.0
  • Does recommend this dealer
  • Shopped for a used car
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Service was ok . Had to call the service department 3 times.finally got thru to someone

Service was ok . Had to call the service department 3 times.finally got thru to someone

Rating breakdown (out of 5):
Customer service
Buying process
Quality of repair
Overall facilities
Overall experience
3.0
  • Does recommend this dealer
  • Came in for service or repair
Worked with:
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I couldn’t be happier with the service department at Crestview Cadillac! I was able to bring my car in for repair right away, and the wait time was minimal. The staff are knowledgeable and friendly. I highly recommend!

I couldn’t be happier with the service department at Crestview Cadillac! I was able to bring my car in for repair right away, and the wait time was minimal. The staff are knowledgeable and friendly. I highly recommend!

Rating breakdown (out of 5):
Customer service
Buying process
Quality of repair
Overall facilities
Overall experience
5.0
  • Does recommend this dealer
  • Came in for service or repair
Worked with:
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Easy and fast service everyone was friendly and professional as always thank you cadillac team.

Easy and fast service everyone was friendly and professional as always thank you cadillac team.

Rating breakdown (out of 5):
Customer service
Buying process
Quality of repair
Overall facilities
Overall experience
5.0
  • Does recommend this dealer
  • Came in for service or repair
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Vince did a nice job for us, including calling me after a previous deal on the car fell through. He's very easy to work with! One thing I didn't appreciate - the online price wasn't really the price of the vehicle. Instead, Crystal Fusion ($1,294) was added to the price I paid, and it wasn't optional. That was a "bait and switch" that shouldn't have happened. Be better than that in the future!

Vince did a nice job for us, including calling me after a previous deal on the car fell through. He's very easy to work with! One thing I didn't appreciate - the online price wasn't really the price of the vehicle. Instead, Crystal Fusion ($1,294) was added to the price I paid, and it wasn't optional. That was a "bait and switch" that shouldn't have happened. Be better than that in the future!

Rating breakdown (out of 5):
Customer service
Buying process
Quality of repair
Overall facilities
Overall experience
5.0
  • Does recommend this dealer
  • Shopped for a used car
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