Reviews
At my last visit couldn’t get anyone to pick up the phone to give me a status on my vehicle. Was quoted for service work that should have been covered under warranty.
At my last visit couldn’t get anyone to pick up the phone to give me a status on my vehicle. Was quoted for service work that should have been covered under warranty.
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- Overall experience
- 1.0
- Does not recommend this dealer
- Came in for service or repair
Attentive, efficient and provided perspective and options beyond the standard topics He was a great Representative
Attentive, efficient and provided perspective and options beyond the standard topics He was a great Representative
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for recognizing our team's attentiveness and efficiency. We appreciate your feedback about the service experience at Crestview Cadillac.
Quick to get me in and got the job done fast. Clean shop great environment
Quick to get me in and got the job done fast. Clean shop great environment
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- Buying process
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for your feedback. We're glad our team provided quick service in a clean environment at Crestview Cadillac. We appreciate your business.
Long car not existing, taxi driving to Home and pick up his loan time to wait. Servis is good.
Long car not existing, taxi driving to Home and pick up his loan time to wait. Servis is good.
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- Overall experience
- 4.0
- Does recommend this dealer
- Came in for service or repair
Thank you for your feedback on our service at Crestview Cadillac. We understand the inconvenience with transportation and appreciate your patience. Please contact us directly if you'd like to discuss this further.
The service and body shop is always great to work with. However, the vehicle itself has been problematic. The transmission was bad from the start and needed to be replaced. The tabs on the radiator, a manufacturer issue, caused a $2,300 repair bill. I was just over 50,000 miles by 800. Very disappointed that this wasn't covered. It's my third XT5, not to mention the Traverse before those. I'm questioning my loyalty to GM.
The service and body shop is always great to work with. However, the vehicle itself has been problematic. The transmission was bad from the start and needed to be replaced. The tabs on the radiator, a manufacturer issue, caused a $2,300 repair bill. I was just over 50,000 miles by 800. Very disappointed that this wasn't covered. It's my third XT5, not to mention the Traverse before those. I'm questioning my loyalty to GM.
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
best customer service, fast, good knowledge of what's going on with my car and the service was done on time with no delay
best customer service, fast, good knowledge of what's going on with my car and the service was done on time with no delay
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for recognizing our team's knowledge and timely service. We appreciate your feedback at Crestview Cadillac.
Johnny was very accommodating and friendly. Spending over three hours waiting to pick up my vehicle when I had an appointment was disappointing.
Johnny was very accommodating and friendly. Spending over three hours waiting to pick up my vehicle when I had an appointment was disappointing.
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- Overall experience
- 4.0
- Does recommend this dealer
- Shopped for a new car
Lauren was excellent to work with. She went above and beyond answering questions and making things happen. I highly recommend Lauren and the entire Crestview team. Thanks again
Lauren was excellent to work with. She went above and beyond answering questions and making things happen. I highly recommend Lauren and the entire Crestview team. Thanks again
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- Overall experience
- 5.0
- Does recommend this dealer
- Shopped for a new car
We appreciate your recommendation and kind words about our team. Thank you for choosing Crestview Cadillac.
Very friendly and fast service . Would recommend to my friends and family! ! Thank you very much
Very friendly and fast service . Would recommend to my friends and family! ! Thank you very much
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for recommending Crestview Cadillac. We appreciate your kind words about our service.
The facility was I thought exceptionally clean. Serviceman was friendly and professional. I wish I could remember his name.
The facility was I thought exceptionally clean. Serviceman was friendly and professional. I wish I could remember his name.
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- Buying process
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- Quality of repair
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- Overall facilities
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for recognizing the cleanliness of our facility and the professionalism of our team. We appreciate your feedback at Crestview Cadillac.