CRESTVIEW CADILLAC, INC.

The repairs were covered by warranty with no issues. That was very pleasing. It was a bit upsetting that there was a wait for parts for several days. It seems strange that common parts such as struts for a Cadillac (at a Cadillic dealer) would take 4 or 5 days to get. And unfortunately, information about when the work would be done was hard to come by. That said I am generally satisfied, and will have more work done by this department when/if the need arises.

Good, except new tires were way under-inflated when the car was returned. Had to wait an additional 10-15 minutes for the tires to be properly inflated.

Excellent work, but a little lax in paying attention to the waiting customer. Legitimate problems arose which caused delays, but no one told me until I finally asked after waiting well past expected time.

Dealership sold me a car with a bad tire and trying to ask me to pay for half of the cost to replace it. Extremely frustrating and disappointed with the customer service. Avoid this dealership.

Always extremely helpful and very friendly. They make sure to get you in and out for all service appointments

I had an excellent experience at Crestview Cadillac. Kara was professional, efficient, knowledgeable, and made the entire car-buying process smooth and stress-free. She took the time to answer all of my questions, kept me informed throughout the process, and never made me feel pressured. Her outstanding customer service, attention to detail, and genuine commitment to making sure I was satisfied truly stood out. If you’re looking for a trustworthy and professional salesperson, I highly recommend asking for Kara at Crestview Cadillac. She made my experience an enjoyable one from start to finish.

I had an excellent experience at Crestview Cadillac. Kara was professional, efficient, knowledgeable, and made the entire car-buying process smooth and stress-free. She took the time to answer all of my questions, kept me informed throughout the process, and never made me feel pressured. Her outstanding customer service, attention to detail, and genuine commitment to making sure I was satisfied truly stood out. If you’re looking for a trustworthy and professional salesperson, I highly recommend asking for Kara at Crestview Cadillac. She made my experience an enjoyable one from start to finish.

My wife and I went just for eye shopping but found the car that we wanted on display. Emily salesperson invited us to her desk. She was knowledgeable to give answers to all we asked. This led us to decide to buy the car without delay. Thanks to Emily and her manager and others nearby for showing kindness and caring.

Kara and Crestview were great. Helped us find the right vehicle and top notch service

Makenna - Service Dept was professional and helpful. My out of warranty 2024 Lyriq software update was performed on time and so far, so good and all for $630! My real disappointment was with my P/U experience. My Lyriq was not washed. After asking, Makenna had your service team "run it through a wash." When my Lyriq was returned to me it was covered with water and spots were forming quickly in the hot sun. I immediately began drying it with my own towels. One service tech even walked past me watching me dry my own $75K+ Cadillac. My expectations were not met! With an experience like this I can't help but urge Crestview Cadillac to act like you're Cadillac, you're better than this! I hesitate to recommend Crestview service center because of this seemingly minor detail. But it has to be these little things that separate Crestview, or Cadillac from other luxury dealers and brands. Sincerely. Darrell Niedzwiecki