Reviews
What impressed me most about Crestview Cadillac was Matthew Fox. He was very attentive to my needs and inquiries and was able to address all of my concerns. The low point was the sales managers unwillingness to negotiate over the price at all. If it wasn't for Matt I doubt I would use the dealership again.
What impressed me most about Crestview Cadillac was Matthew Fox. He was very attentive to my needs and inquiries and was able to address all of my concerns. The low point was the sales managers unwillingness to negotiate over the price at all. If it wasn't for Matt I doubt I would use the dealership again.
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- Overall experience
- 4.0
- Does recommend this dealer
- Shopped for a used car
Dane in the service area is extremely helpful and communicates very well through our car issues. Thank you
Dane in the service area is extremely helpful and communicates very well through our car issues. Thank you
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
Salesman Matt was very helpful through the whole process and answered all of our questions
Salesman Matt was very helpful through the whole process and answered all of our questions
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- Overall experience
- 4.0
- Does recommend this dealer
- Shopped for a used car
Johnny Hakim gave us the best car buying experience we’ve ever had. We’ve been buying luxury cars for many years, and we’ve never received the level of genuine, personal, and sincere attention that Johnny gave us. He truly made the entire experience exceptional. Thank you!
Johnny Hakim gave us the best car buying experience we’ve ever had. We’ve been buying luxury cars for many years, and we’ve never received the level of genuine, personal, and sincere attention that Johnny gave us. He truly made the entire experience exceptional. Thank you!
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- Overall experience
- 5.0
- Does recommend this dealer
- Shopped for a new car
Very helpful. Very convenient for me. Always willing to help me with tech issues often need help when there are updates.
Very helpful. Very convenient for me. Always willing to help me with tech issues often need help when there are updates.
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
My Cadillac Lyriq had an issue with the lumbar module and Crestview fixed the problem and I had no further issues
My Cadillac Lyriq had an issue with the lumbar module and Crestview fixed the problem and I had no further issues
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
Communication is nonexistent. My 2 year old car broke down twice in one week. I called multiple times and told they were busy and would call me back. I never got a return call. My call broke down again and had to be towed The dealership still didn’t call me. I had to call and find out the status if my car. Terrible service to say the least
Communication is nonexistent. My 2 year old car broke down twice in one week. I called multiple times and told they were busy and would call me back. I never got a return call. My call broke down again and had to be towed The dealership still didn’t call me. I had to call and find out the status if my car. Terrible service to say the least
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- Overall experience
- 1.0
- Does not recommend this dealer
- Came in for service or repair
Creatview is a great dealership. They took care of my problem with no hassle or problems.
Creatview is a great dealership. They took care of my problem with no hassle or problems.
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
So I scheduled a service for a safety recall where I also stated that I needed a wheel alignment. I dropped the car a few minutes before my appointment and stated what I needed. After 1.5 hours my car was ready but only the safety recall. And they told me that I would need to bring the vehicle another day for the alignment and another recall that was not planned. I know that the other recall was just a recalibration on the brake control module that would have been done in 10 minutes and the technician already had the MDI2 connected to the vehicle for the recall that I scheduled so a little proactivity here would be the minimum expected. You are a CADILLAC (premium brand) dealership, and you have to treat your customers like so. Definitely you had the worst service I've seen on the Metro Detroit area.
So I scheduled a service for a safety recall where I also stated that I needed a wheel alignment. I dropped the car a few minutes before my appointment and stated what I needed. After 1.5 hours my car was ready but only the safety recall. And they told me that I would need to bring the vehicle another day for the alignment and another recall that was not planned. I know that the other recall was just a recalibration on the brake control module that would have been done in 10 minutes and the technician already had the MDI2 connected to the vehicle for the recall that I scheduled so a little proactivity here would be the minimum expected. You are a CADILLAC (premium brand) dealership, and you have to treat your customers like so. Definitely you had the worst service I've seen on the Metro Detroit area.
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- Overall experience
- 1.0
- Does not recommend this dealer
- Came in for service or repair
Thank you for taking the time to share your feedback. We sincerely apologize that your recent service experience did not meet the level of service you should expect from a Cadillac dealership. We understand your frustration regarding the wheel alignment and the additional recall. We recognize that clearer communication and a more proactive approach from our service team could have prevented the need for an additional visit. Your comments regarding the technician's ability to address the additional recall while the vehicle was already in the shop are especially important, and we will be reviewing this with our service team. We value your business and understand that your time is important. Our goal is to provide the level of attention, communication, and professionalism expected from a premium brand, and in this case, we clearly fell short.
Good and simple process! Hope the car is good The process was pretty seamless and easy
Good and simple process! Hope the car is good The process was pretty seamless and easy
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- Overall experience
- 5.0
- Does recommend this dealer
- Shopped for a used car