CRESTVIEW CADILLAC, INC.

Purchased my 2019 XT5 from the dealership. This once strong dealership has fallen off badly. They are working with a skeleton service and sales staff. The turnover on the service. department is horrible over the past few years. My radio was replaced under warranty at 50K and I still had to pay for the part. 2 years later that same radio has gone out again. I was advised by Anthony that it would cost $1700 to replace it again, the warranty was only for 1 year, so I asked for the service manager, someone referred to as “Dame”. He would not come to the phone, said he already reviewed the file and that the cost is $1700, despite having a new radio. Imagine a Cadillac without a radio, which these days control the entire car. Cause of my vulnerable position I paid $1700. I will never patronize this dealership again, they have no respect or decency. They are an embarrassment to the Cadillac brand.

Dane was very helpful in helping me deal with my totaled car and Matt was very helpful in helping me acquire my new previously owned CT5.

Already did this once - ain't doing it again...too bad it was a great review

Our experience with Crestview was good. We drove over 30 miles to test drive the vehicle and everyone at the dealership was friendly and helpful

What impressed me most about Crestview Cadillac was Matthew Fox. He was very attentive to my needs and inquiries and was able to address all of my concerns. The low point was the sales managers unwillingness to negotiate over the price at all. If it wasn't for Matt I doubt I would use the dealership again.

Dane in the service area is extremely helpful and communicates very well through our car issues. Thank you

Salesman Matt was very helpful through the whole process and answered all of our questions

Johnny Hakim gave us the best car buying experience we’ve ever had. We’ve been buying luxury cars for many years, and we’ve never received the level of genuine, personal, and sincere attention that Johnny gave us. He truly made the entire experience exceptional. Thank you!

Very helpful. Very convenient for me. Always willing to help me with tech issues often need help when there are updates.

My Cadillac Lyriq had an issue with the lumbar module and Crestview fixed the problem and I had no further issues