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CRESTVIEW CADILLAC, INC.

(1,532 reviews)
Sales hours: 9:00am to 3:00pm
Service hours: 8:00am to 3:00pm
View all hours
Sales Service
Monday 8:30am–8:00pm 7:30am–6:00pm
Tuesday 8:30am–6:00pm 7:30am–6:00pm
Wednesday 8:30am–6:00pm 7:30am–6:00pm
Thursday 8:30am–8:00pm 7:30am–6:00pm
Friday 8:30am–6:00pm 7:30am–6:00pm
Saturday 9:00am–3:00pm 8:00am–3:00pm
Sunday Closed Closed

About our dealership

Welcome to Crestview Cadillac The Dealer with a huge selection of new and used vehicles to choose from. Come experience the Crestview Difference! We take pride in helping our customers choose the vehicle that best meets their needs. When you are thinking about purchasing a Cadillac come to the experts! Visit our state of the art facility conveniently located in beautiful Rochester MI. We invite you to stop by and browse our collection.
Crestview Cadillac Rochester Michigan

Service center

Phone number (248) 220-6465

Service hours

Monday
7:30am–6:00pm
Tuesday
7:30am–6:00pm
Wednesday
7:30am–6:00pm
Thursday
7:30am–6:00pm
Friday
7:30am–6:00pm
Saturday
8:00am–3:00pm
Sunday
Closed

Reviews

(1,532 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of CRESTVIEW CADILLAC, INC. from DealerRater.

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Excellent service! Emily and the whole staff is absolutely great. The whole experience and my new vehicle exceeded my expectations.

Excellent service! Emily and the whole staff is absolutely great. The whole experience and my new vehicle exceeded my expectations.

Rating breakdown (out of 5):
Customer service
Buying process
Quality of repair
Overall facilities
Overall experience
5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
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Excellent experience, knowledgeable and helpful people. Worked with my schedule and the car was delivered timely with no surprises.

Excellent experience, knowledgeable and helpful people. Worked with my schedule and the car was delivered timely with no surprises.

Rating breakdown (out of 5):
Customer service
Buying process
Quality of repair
Overall facilities
Overall experience
5.0
  • Does recommend this dealer
  • Came in for service or repair
Worked with:
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I took my car in for an oil change and tire rotation and I completely fell through the cracks. After an hour and a half, I went to the service desk to check on the progress. They couldn't find my paperwork and don't know what was going on with my car. The found my car and it had not even gone back to the service area yet. If I hadn't asked about it, it would have continued to sit there.

I took my car in for an oil change and tire rotation and I completely fell through the cracks. After an hour and a half, I went to the service desk to check on the progress. They couldn't find my paperwork and don't know what was going on with my car. The found my car and it had not even gone back to the service area yet. If I hadn't asked about it, it would have continued to sit there.

Rating breakdown (out of 5):
Customer service
Buying process
Quality of repair
Overall facilities
Overall experience
1.0
  • Does not recommend this dealer
  • Came in for service or repair
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Great experience from start to finish! Friendly, knowledgeable staff made the entire car-buying process smooth and enjoyable.

Great experience from start to finish! Friendly, knowledgeable staff made the entire car-buying process smooth and enjoyable.

Rating breakdown (out of 5):
Customer service
Buying process
Quality of repair
Overall facilities
Overall experience
5.0
  • Does recommend this dealer
  • Shopped for a new car
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It seems the whole place is terribly run. Service dept to sales. We are turning our Cadillac in a few months while we were waiting we tried to talk to a sales person. We know we are early but we wanted to introduce our self and give info but the saleswomen didn’t want to bother even getting our info or ask what we wanted Service dept was not friendly or helpful until they saw we were getting irritated

It seems the whole place is terribly run. Service dept to sales. We are turning our Cadillac in a few months while we were waiting we tried to talk to a sales person. We know we are early but we wanted to introduce our self and give info but the saleswomen didn’t want to bother even getting our info or ask what we wanted Service dept was not friendly or helpful until they saw we were getting irritated

Rating breakdown (out of 5):
Customer service
Buying process
Quality of repair
Overall facilities
Overall experience
2.0
  • Does not recommend this dealer
  • Came in for service or repair
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Everyone was professional, and they worked hard to get my vehicle back in a timely manner.

Everyone was professional, and they worked hard to get my vehicle back in a timely manner.

Rating breakdown (out of 5):
Customer service
Buying process
Quality of repair
Overall facilities
Overall experience
5.0
  • Does recommend this dealer
  • Came in for service or repair
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MaKenna was great to work with - service did what they said they’d do and when

MaKenna was great to work with - service did what they said they’d do and when

Rating breakdown (out of 5):
Customer service
Buying process
Quality of repair
Overall facilities
Overall experience
5.0
  • Does recommend this dealer
  • Came in for service or repair
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Makenna was great. She was able to get get mw what we needed quickly so we could get the work done same day.

Makenna was great. She was able to get get mw what we needed quickly so we could get the work done same day.

Rating breakdown (out of 5):
Customer service
Buying process
Quality of repair
Overall facilities
Overall experience
5.0
  • Does recommend this dealer
  • Came in for service or repair
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Efficient and quick with the work. Delayed getting in and they apologize for the delay. Got me out the door quickly.

Efficient and quick with the work. Delayed getting in and they apologize for the delay. Got me out the door quickly.

Rating breakdown (out of 5):
Customer service
Buying process
Quality of repair
Overall facilities
Overall experience
5.0
  • Does recommend this dealer
  • Came in for service or repair
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Crestview service has been pleasant to work with, and has done a really good job returning my vehicle in a timely manner. Unfortunately my wheels were scratched during a balancing procedure, which they're going to remedy. The frustration comes when I have to spend time getting the vehicle to and from the dealership to fix this. But another issue required a new part and they expedited the order to get it in quickly, which I greatly appreciate! Overall they have been good to work with.

Crestview service has been pleasant to work with, and has done a really good job returning my vehicle in a timely manner. Unfortunately my wheels were scratched during a balancing procedure, which they're going to remedy. The frustration comes when I have to spend time getting the vehicle to and from the dealership to fix this. But another issue required a new part and they expedited the order to get it in quickly, which I greatly appreciate! Overall they have been good to work with.

Rating breakdown (out of 5):
Customer service
Buying process
Quality of repair
Overall facilities
Overall experience
4.0
  • Does recommend this dealer
  • Came in for service or repair
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