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CRESTVIEW CADILLAC, INC.

(1,344 reviews)
Visit CRESTVIEW CADILLAC, INC.
Sales hours: 9:00am to 3:00pm
Service hours: 8:00am to 3:00pm
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Sales Service
Monday 8:30am–8:00pm 7:30am–6:00pm
Tuesday 8:30am–6:00pm 7:30am–6:00pm
Wednesday 8:30am–6:00pm 7:30am–6:00pm
Thursday 8:30am–8:00pm 7:30am–6:00pm
Friday 8:30am–6:00pm 7:30am–6:00pm
Saturday 9:00am–3:00pm 8:00am–3:00pm
Sunday Closed Closed

Reviews

(1,344 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of CRESTVIEW CADILLAC, INC. from DealerRater.

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This dealership is fair and very helpful when it comes to

This dealership is fair and very helpful when it comes to purchasing a car. It was a very smooth and easy process buying my first car!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 4.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

We want all our clients to have a comfortable and stress-free experience with us! We look forward to your next visit! Take care!

My most recent service was the worst experience that I

My most recent service was the worst experience that I have had with the service department. It took 2 1/2 hours to complete an oil change. I do not plan on using Crestview service in the future.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 2.0
  • Does not recommend this dealer
  • Came in for service or repair
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0 people out of 0 found this review helpful.
Dealer response

We work hard to provide a fantastic experience to everyone. It's discouraging to see that you had a negative experience. Please contact us at (248) 841-4166 when you have an opportunity, and we will be more than happy to try and turn your experience around.

My Cadillac had body work done and they did a great job.

My Cadillac had body work done and they did a great job. However the inside of the vehicle was not cleaned! The shop manager made it right and my. Vehicle was detailed . . Thank you .

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
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  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

It's our commitment to ensure quality customer care by providing comfortable and relaxing facilities as well as friendly and professional service to our guests. Please come see us for any future needs. We hope to see you soon!

It was an excellent experience, overall.

It was an excellent experience, overall. Customer service was very nice, the whole process ran quite smooth.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
0 people out of 0 found this review helpful.
Dealer response

It's our commitment to ensure quality customer care by providing comfortable and relaxing facilities as well as friendly and professional service to our guests. Please come see us for any future needs. Feel free to reach out to us if you need anything. Have a wonderful day.

Well my Cadicllac Rep Adam King is a very good person to

Well my Cadicllac Rep Adam King is a very good person to work with, in fact al the staff are wonderful, very helpful and attentive to me needs. The Service Department Personnel (Ron and Brian, and all the employees) does an excellent job, everyone is nice and has excellent customer service skills. I would refer my friends and family to Crestview Cadillac everytime.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
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0 people out of 0 found this review helpful.
Dealer response

Thanks for your praise and kind comments about our team. Feel free to reach out to us if you need anything. Have a wonderful day.

Fast and good service while we waited.

Fast and good service while we waited. We’ve used Crestview for many years for vehicles and service

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
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0 people out of 0 found this review helpful.
Dealer response

We're glad everything was completed quickly and to your satisfaction! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

Service was excellent.

Service was excellent. Waiting room was comfortable and clean. Was kept informed as repairs were performed

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
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0 people out of 0 found this review helpful.
Dealer response

Thanks! We always want to hear back from our clients and we're glad you had such a positive experience with us! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

Friendly, knowledgeable and helpful describes all the

Friendly, knowledgeable and helpful describes all the personnel we encountered on our visit. Keep up the good work!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
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0 people out of 0 found this review helpful.
Dealer response

Thanks! We always want to hear back from our clients and we're glad you had such a positive experience with us! Feel free to reach out to us if you need anything. Have a wonderful day.

Adam was wonderful.

Adam was wonderful. He was an A plus sales representative. Very knowledgeable and caring. He knew about the car I wanted really well. I would go to him again! Thank you

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
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0 people out of 0 found this review helpful.
Dealer response

We're happy to hear you had such a positive experience with our team! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

Crestview's Service Department Personnel Are

Crestview's Service Department Personnel Are Professional, Courteous, and Expedient. Everyone is Helpful and Goes Extra Mile for Customer/Client.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
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0 people out of 0 found this review helpful.
Dealer response

Thank you for your kind review; we are happy to pass along your comments to the team here at Crestview Cadillac, INC.! We hope to see you soon!