Reviews
Takes too long.
Takes too long. I had an appointment for an oil change and it took one hour and 45 minutes. Come on!
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Came in for service or repair
Hello, thank you for leaving us feedback. We are disappointed to hear that your experience was not a positive one.
Good very good work there.
Good very good work there. All peoples good Talk for customer I am happy Good job
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Your satisfaction is important to us, so we want to sincerely thank you for choosing Crestview Cadillac, INC. and we hope to see you again soon!
Service was amazing.
Service was amazing. Staff is amazing. We always get treated great!! Service is quick too!!
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for taking the time to leave us your response to our Staff's outstanding customer service! Our team is dedicated to providing top-quality service, and we're so happy to hear that your experience reflected this. We hope to be of service to you again! Take care!
Matt went above and beyond with respect to explaining the
Matt went above and beyond with respect to explaining the vehicle’s options and the set up process.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
We're so glad that we were able to go above and beyond your expectations! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
Took a little longer than expected but a very good job
Took a little longer than expected but a very good job well done. Oil changed with addtives fixed my low oil pressure problem.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Hi, thanks for taking the time to leave a review. We hope to see you soon!
Greeted, in a timely manner and service requirement was
Greeted, in a timely manner and service requirement was verified. the amount of time it took to do the service went a bit longer than stated but it wasn't too bad.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Hi, thanks for taking the time to leave a review. If you have any further questions, please give us a call. We're always happy to help!
Was told that I can fix my problem after recommended
Was told that I can fix my problem after recommended service for 1,200 USD. It ends up to be around 2200. Chris also curses a lot. I don't really appreciate that. I also called to ask for feedback but have to wait for hours before receiving call back. I feel that I cannot trust this dealership for their words.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Came in for service or repair
Hi, we work hard to provide a fantastic experience to everyone. It's discouraging to see that you had a negative experience.
I appreciate always having quick and thorough service by
I appreciate always having quick and thorough service by the Cadillac service team at Crestview Cadillac in Rochester
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Your wonderful feedback and rating mean a lot to us. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
Very personable and customer focused.
Very personable and customer focused. They (mostly Adam King) worked us into their schedule even though we didn't have an appointment. They also provided us with a test drive while we waited.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
Very fast and professional.
Very fast and professional. Was prepared for a couple of hour wait but was back on the road in about 30 minutes!
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for sharing your positive experience! Please let us know if there is anything else we can do for you; we are more than happy to help!