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CRESTVIEW CADILLAC, INC.

(1,347 reviews)
Visit CRESTVIEW CADILLAC, INC.
Sales hours: 8:30am to 8:00pm
Service hours: 7:30am to 6:00pm
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Sales Service
Monday 8:30am–8:00pm 7:30am–6:00pm
Tuesday 8:30am–6:00pm 7:30am–6:00pm
Wednesday 8:30am–6:00pm 7:30am–6:00pm
Thursday 8:30am–8:00pm 7:30am–6:00pm
Friday 8:30am–6:00pm 7:30am–6:00pm
Saturday 9:00am–3:00pm 8:00am–3:00pm
Sunday Closed Closed

Reviews

(1,347 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of CRESTVIEW CADILLAC, INC. from DealerRater.

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I had an appointment and was told I would be there two

I had an appointment and was told I would be there two hours. I was there almost 4 1/2 hours with no communication in between. I personally had to go and find out what was going on. I never have this issue when Ron is on the desk.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 2.0
  • Does not recommend this dealer
  • Came in for service or repair
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0 people out of 0 found this review helpful.
Dealer response

We appreciate your honest review. We set a high standard for ourselves, so we are disappointed to hear that your experience with us was not a positive one. Our manager would really like to speak with you more regarding this matter. Please reach out to us at (248) 841-4166. We look forward to hearing from you.

Chris in the service department was very efficient and

Chris in the service department was very efficient and cordial in all of his dealings. I greatly appreciate the timeliness and ease of scheduling the service for my vehicle.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
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0 people out of 0 found this review helpful.
Dealer response

We're happy you found our staff to be so supportive during your experience here at Crestview Cadillac, INC. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

Great Job!

Great Job! In and out fast! Answered all questions and came up with n efficient alternative

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

We're glad everything was completed quickly and to your satisfaction! We hope to see you soon!

I always have a great experience at Crestview - either

I always have a great experience at Crestview - either with Emily in sales or Chris in the service department.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

Thank you for choosing Crestview Cadillac, INC. as your first choice for all your automotive needs! We sincerely value your business and look forward to your next visit!

Well organized and very nice facilities.

Well organized and very nice facilities. Easy in and easy out for service. Service crew very professional.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

We are very happy we could provide you with a positive experience! We look forward to your next visit! Take care!

I had A great Experience dealing with your Dealership and

I had A great Experience dealing with your Dealership and yes I will return if I need a New Car Thanks for the great Service.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
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0 people out of 0 found this review helpful.
Dealer response

We are very happy we could provide you with a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

Crestview Cadillac in Rochester Hills is the perfect

Crestview Cadillac in Rochester Hills is the perfect place to buy or lease a car. All I did is tell them what I want and sit back and relax. Whatever you need they’ll find you the way with the best solution. Special thanks to Kara!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
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0 people out of 0 found this review helpful.
Dealer response

Sam, we're happy you found our staff to be supportive during your experience here at Crestview Cadillac, INC.. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

Consumer response

Crestview Cadillac in Rochester Hills is the best place to buy or lease a car. All I did was just tell them what you want and sit back and relax. They’ll find the way with the best solutions. Specially thanks to Kara!

I had a bad experience at another dealer.

I had a bad experience at another dealer. Dawn and Kara made the difference and we made the deal in the first appointment

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
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0 people out of 0 found this review helpful.
Dealer response

We're happy to hear you had such a positive experience with our team! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

Chris Cannizzaro is very knowledgeable and customer

Chris Cannizzaro is very knowledgeable and customer focused. He leverages his experience to satisfy customer needs. This is my second time working with Chris and I am impressed with his ability to understand issues related to my vehicle and providing solutions. I would highly recommend him when it comes to servicing our vehicle. J.Shepard Rochester Hills, MI

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
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0 people out of 0 found this review helpful.
Dealer response

We're happy to hear you had such a positive experience with Chris! Thanks for the recommendation, and have an amazing day!

Crestwood made the oil change process very easy and took

Crestwood made the oil change process very easy and took less 1 hour. Great customer service.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
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0 people out of 0 found this review helpful.
Dealer response

Thank you again for choosing Crestview Cadillac, INC. and we hope to see you again.