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Otto Cadillac

(2,844 reviews)
Sales hours:
Service hours:
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Sales Service
Monday 8:00am–7:00pm 8:00am–5:00pm
Tuesday 8:00am–7:00pm 8:00am–5:00pm
Wednesday 8:00am–7:00pm 8:00am–5:00pm
Thursday 8:00am–7:00pm 8:00am–5:00pm
Friday 8:00am–6:00pm 8:00am–5:00pm
Saturday 9:00am–5:30pm Closed
Sunday Closed Closed
2022 state dealer award
View 7 awards
2022 state dealer award
2026 consumer dealer award 2025 consumer dealer award 2024 consumer dealer award 2022 consumer dealer award 2021 consumer dealer award 2020 consumer dealer award

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Reviews

(2,844 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Otto Cadillac from DealerRater.

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It was an oil change and a car wash so everything was fine. The work was done in a timely manner.

It was an oil change and a car wash so everything was fine. The work was done in a timely manner.

Rating breakdown (out of 5):
Customer service
Buying process
Quality of repair
Overall facilities
Overall experience
5.0
  • Does recommend this dealer
  • Came in for service or repair
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Honest and thorough. Everyone at the dealership was friendly. Although they were not able to identify my issue I will return when the symptoms reoccur.

Honest and thorough. Everyone at the dealership was friendly. Although they were not able to identify my issue I will return when the symptoms reoccur.

Rating breakdown (out of 5):
Customer service
Buying process
Quality of repair
Overall facilities
Overall experience
5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
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Outstanding attention to detail I would expect nothing less for a Cadillac customer. Really appreciate the attention the detail and making sure the customer and his needs are always taken care of.

Outstanding attention to detail I would expect nothing less for a Cadillac customer. Really appreciate the attention the detail and making sure the customer and his needs are always taken care of.

Rating breakdown (out of 5):
Customer service
Buying process
Quality of repair
Overall facilities
Overall experience
5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
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Outstanding attention to detail I would expect nothing less for a Cadillac customer. Really appreciate the attention the detail and making sure the customer and his needs are always taken care of.

Outstanding attention to detail I would expect nothing less for a Cadillac customer. Really appreciate the attention the detail and making sure the customer and his needs are always taken care of.

Rating breakdown (out of 5):
Customer service
Buying process
Quality of repair
Overall facilities
Overall experience
5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
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Another Fantastic Experience at Otto Cadillac! We just purchased our fourth car from Otto Cadillac, and once again, they exceeded our expectations! From the moment we walked in to the final delivery, the entire experience was smooth, hassle-free, and enjoyable. The team goes above and beyond to make sure everything is handled professionally and seamlessly. Michael was terrific to deal with on the sales floor and Ian and Ryan were super helpful when we did the financing and took delivery of our new Cadillac XT5. We recommend Otto to everyone because of how easy they are to work with—outstanding service from start to finish!

Another Fantastic Experience at Otto Cadillac! We just purchased our fourth car from Otto Cadillac, and once again, they exceeded our expectations! From the moment we walked in to the final delivery, the entire experience was smooth, hassle-free, and enjoyable. The team goes above and beyond to make sure everything is handled professionally and seamlessly. Michael was terrific to deal with on the sales floor and Ian and Ryan were super helpful when we did the financing and took delivery of our new Cadillac XT5. We recommend Otto to everyone because of how easy they are to work with—outstanding service from start to finish!

Rating breakdown (out of 5):
Customer service
Buying process
Quality of repair
Overall facilities
Overall experience
5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.
Dealer response

Thank you for choosing Otto Cadillac once again! We're thrilled to hear Michael, Ian, and Ryan made your experience smooth and enjoyable. Congratulations on your new Cadillac XT5, and your continued trust means a lot to us! Safe travels!

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Visit was seamless, in and out within an hour when quoted time was two hours.

Visit was seamless, in and out within an hour when quoted time was two hours.

Rating breakdown (out of 5):
Customer service
Buying process
Quality of repair
Overall facilities
Overall experience
5.0
  • Does recommend this dealer
  • Came in for service or repair
Worked with:
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Dealer response

We are thrilled to hear that we got you back on the road quickly! Thanks for choosing Otto Cadillac.

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I'm very comfortable bringing my car here because I know it will get the very best service

I'm very comfortable bringing my car here because I know it will get the very best service

Rating breakdown (out of 5):
Customer service
Buying process
Quality of repair
Overall facilities
Overall experience
5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

We are thrilled to see your positive review! The Otto Cadillac team looks forward to your next visit with us. Take care!

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I'm very comfortable bringing my car here because I know it will get the very best service

I'm very comfortable bringing my car here because I know it will get the very best service

Rating breakdown (out of 5):
Customer service
Buying process
Quality of repair
Overall facilities
Overall experience
5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

Thank you so much, Princess! We appreciate your business here at Otto Cadillac.

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Excellent customer service, all my needs were addressed. I will recomend this dealership to whom ever ask; and I plan to come back when I need to get a newer car.

Excellent customer service, all my needs were addressed. I will recomend this dealership to whom ever ask; and I plan to come back when I need to get a newer car.

Rating breakdown (out of 5):
Customer service
Buying process
Quality of repair
Overall facilities
Overall experience
5.0
  • Does recommend this dealer
  • Shopped for a used car
Worked with:
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Dealer response

We love to receive feedback like this! We are so grateful for your business and five-star review. See you next time at Otto Cadillac!

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Just excellent and always we leave happy we deal with Otto!!! Will always be a loyal customer...

Just excellent and always we leave happy we deal with Otto!!! Will always be a loyal customer...

Rating breakdown (out of 5):
Customer service
Buying process
Quality of repair
Overall facilities
Overall experience
5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

Here at Otto Cadillac, we are always thankful for positive feedback from our customers. Thank you for your kind words!

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