Reviews
Everybody is very friendly and very professional. The shop is very nice and clean. Highly recommend.
Everybody is very friendly and very professional. The shop is very nice and clean. Highly recommend.
- Customer service
- —
- Buying process
- —
- Quality of repair
- —
- Overall facilities
- —
- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
Everything was explained as the problem and the repairs to be made Also he showed me a future problem and that he was going to order the part
Everything was explained as the problem and the repairs to be made Also he showed me a future problem and that he was going to order the part
- Customer service
- —
- Buying process
- —
- Quality of repair
- —
- Overall facilities
- —
- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
I was very happy with the service provided Thanks for everything
Very happy with Bill and the team
Easy in and out, keeps you informed of progress Bill is very friendly and knowledgeable
Easy in and out, keeps you informed of progress Bill is very friendly and knowledgeable
- Customer service
- —
- Buying process
- —
- Quality of repair
- —
- Overall facilities
- —
- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
They are fast and efficient. Transparent about identifying issues but don't try to upsell you on things you don't need. Always hospitable too.
They are fast and efficient. Transparent about identifying issues but don't try to upsell you on things you don't need. Always hospitable too.
- Customer service
- —
- Buying process
- —
- Quality of repair
- —
- Overall facilities
- —
- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
Paul and Kelly Jo were just fine, but the full detail was far more expensive than the previous ones, and my vehicle came back with stains on the platform directly below the windshield wipers (between the wipers and the hood).
Paul and Kelly Jo were just fine, but the full detail was far more expensive than the previous ones, and my vehicle came back with stains on the platform directly below the windshield wipers (between the wipers and the hood).
- Customer service
- —
- Buying process
- —
- Quality of repair
- —
- Overall facilities
- —
- Overall experience
- 3.0
- Does recommend this dealer
- Came in for service or repair
We're glad to hear that Paul and Kelly Jo provided good service, but we're sorry about the stains and the cost of the detail. We'd appreciate the opportunity to make things right and ensure you're fully satisfied with your visit. Please give us a call so we can address these concerns together. Thank you, Roger Prentiss - Service Manager - 518-869-5000
This is the most professional dealership. They are very knowledgeable and courteous. All the staff is very helpful.
This is the most professional dealership. They are very knowledgeable and courteous. All the staff is very helpful.
- Customer service
- —
- Buying process
- —
- Quality of repair
- —
- Overall facilities
- —
- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for the glowing review! We're so glad you had a five-star experience with our team. We hope to see you again at Otto Cadillac!
Fast efficient service I was given a loaner car and they had what I needed done covered under warranty
Fast efficient service I was given a loaner car and they had what I needed done covered under warranty
- Customer service
- —
- Buying process
- —
- Quality of repair
- —
- Overall facilities
- —
- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for sharing your experience with our team! We are thrilled to hear it was a smooth process. Your business means a lot to us! - The Team at Otto Cadillac
Very good.everybody was pleasant The place is always clean&service is quick.great Highly recommend this dealership
Very good.everybody was pleasant The place is always clean&service is quick.great Highly recommend this dealership
- Customer service
- —
- Buying process
- —
- Quality of repair
- —
- Overall facilities
- —
- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
We are grateful for your business and recommendation! Thank you from the entire team at Otto Cadillac!
Bill was awesome, super helpful, understanding. I was in and out no time for my first oil change and tire rotation. My only complaint is the car wash and how my car looked after in the sun. You could tell the dirt was just wiped around and it dried that way. Next time I don't want them cleaning my car if I'm going to be embarrassed getting out of my car like I was after I left the dealership and realized when I arrived home 3 mins away.
Bill was awesome, super helpful, understanding. I was in and out no time for my first oil change and tire rotation. My only complaint is the car wash and how my car looked after in the sun. You could tell the dirt was just wiped around and it dried that way. Next time I don't want them cleaning my car if I'm going to be embarrassed getting out of my car like I was after I left the dealership and realized when I arrived home 3 mins away.
- Customer service
- —
- Buying process
- —
- Quality of repair
- —
- Overall facilities
- —
- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for sharing your feedback and highlighting Bill's excellent service, Nicole. We apologize for your experience with the car wash and have shared your comments with our team. We hope to see you again at Otto Cadillac, and reach out if you need anything else!
Great place. Customer oriented. Great service I will continue to participate with Otto Cadillac in the future
Great place. Customer oriented. Great service I will continue to participate with Otto Cadillac in the future
- Customer service
- —
- Buying process
- —
- Quality of repair
- —
- Overall facilities
- —
- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for your review! We are grateful for your business and we look forward to working with you again at Otto Cadillac. Safe travels!