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Sales 7:00 AM - 7:00 PM
Service 7:00 AM - 6:00 PM
Mon 7:00 AM - 7:00 PM
Tue 7:00 AM - 7:00 PM
Wed 7:00 AM - 7:00 PM
Thu 7:00 AM - 7:00 PM
Fri 7:00 AM - 6:00 PM
Sat 7:00 AM - 5:30 PM
Sun Closed
Mon 7:00 AM - 6:00 PM
Tue 7:00 AM - 6:00 PM
Wed 7:00 AM - 6:00 PM
Thu 7:00 AM - 6:00 PM
Fri 7:00 AM - 6:00 PM
Sat 7:00 AM - 2:00 PM
Sun Closed
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Reviews

4.2
96 lifetime reviews. Includes reviews of Otto Cadillac from DealerRater.com
  • What a dealership should be

    Problems addressed, car ready when promised, total matched estimate, car as good as new. Plus, the sales staff amused me with a test drive of the ...


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    Problems addressed, car ready when promised, total matched estimate, car as good as new. Plus, the sales staff amused me with a test drive of the new CT6. What more could you ask for?

    Does recommend this dealer
    Came in for service or repair
    Did make a purchase
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  • Onstar Hotspot not working
    April 15, 2017

    My wife and I were on a trip from Holland, Michigan to Albany, NY visit our son. Before we left Michigan, I ordered the $20.00 unlimited Onstar Ho...


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    My wife and I were on a trip from Holland, Michigan to Albany, NY visit our son. Before we left Michigan, I ordered the $20.00 unlimited Onstar Hotspot Wifi. During our trip the Hotspot stopped working. We called Onstar on multiple occasions over the course of two days to no avail. We found Otto Cadillac in Albany and stopped in on Saturday to see if they could diagnose the problem. We did not have an appointment, but they graciously decided to take a look at it.Declan along with John, worked tirelessly to try to find why we lost the Hotspot. Neither had any customers previously with this issue. After much "research", Declan found some information that suggested disconnecting the battery briefly to "reset" everything might work. I was cautioned that I might loose my memory settings, but told them to go ahead. That cured the issue, and I did not loose my memory settings. I even got a complimentary car wash to clean my XTS after the 900 mile trip. I can't say enough about this dealership in the way the dropped everything to help my issue, and would not give up until a solution was found. This is my second Cadillac, and when I'm in the market for another one, I will surely give them a chance to sell me one. This dealership is an asset to the not only to Cadillac, but GM in general. Thank you!!!!!

    Does recommend this dealer
    Came in for service or repair

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  • no plans of a newer car!!
    April 10, 2017

    dropped my car off to get a new key fob and as a courtesy, the service department noticed a light on my dash board and put my car on a diagnostic ...


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    dropped my car off to get a new key fob and as a courtesy, the service department noticed a light on my dash board and put my car on a diagnostic machine at no cost to me. They informed me of several issues and printed me out a report. At no time did they even try to get me to have their department do the work, it was done just cause they cared. I in turn asked to look at what they had in pre owned and Declan showed me a few that would fit my budget. with in a few days I drove away on a new pre owned ATS.! This would not have happened if it were not for the courteous service I received from OTTO and its AMAZING TEAM!! Thank you so much!

    Does recommend this dealer
    Came in for service or repair

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About Our Dealership

Dealer on Cars.com since March 2017

At OTTO Cadillac we always have a great selection of Cadillac Certified Pre-Owned cars. We also take in many previously loved cars that go through our own certification process. At OTTO, if we can't service a car the right - way we won't sell it to you. Every car comes with an OTTO 12 month/12,000 mi. powertrain warranty.

"Otto is the One!!"