Reviews
Fred Grande of Richmond is the best on all accounts. Sales,service and just wonderful to deal with. I will always deal with them. Whether it is cody in sales or Glen in finance or chip in service. They went above and beyond to service my vehicle.
Fred Grande of Richmond is the best on all accounts. Sales,service and just wonderful to deal with. I will always deal with them. Whether it is cody in sales or Glen in finance or chip in service. They went above and beyond to service my vehicle.
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Thank you so much for your wonderful review, Don! I’m thrilled to hear that you had such a positive experience with us at Fred Grande Ford. It's great to know that Cody, Glen, and Chip were able to provide you with exceptional service. I truly appreciate your loyalty, and we look forward to assisting you again in the future! Sincerely, Jerry Martin, Sales Manager / (586) 727-3415
I was coming from out of town to see my step-mother and her Escape car battery was completely dead. I called the dealership, and they took the car in immediately without scheduling an appointment. I sincerely appreciate the extra effort.
I was coming from out of town to see my step-mother and her Escape car battery was completely dead. I called the dealership, and they took the car in immediately without scheduling an appointment. I sincerely appreciate the extra effort.
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- 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Thank you for your feedback, Todd! I am glad to hear that we could assist you promptly with your step-mother's Ford Escape. At Fred Grande Ford Sales, we always strive to go the extra mile for our customers. We hope to see you again in the future. Safe travels! Sincerely, Jerry Martin, Sales Manager / (586) 727-3415
Excellent customer service and quality in the service department. I trust them with my maintenance and repairs.
Excellent customer service and quality in the service department. I trust them with my maintenance and repairs.
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Thank you, Paul! We truly appreciate your kind words about the excellent customer service and quality in our service department at Fred Grande Ford Sales. It's great to know that you trust us with your maintenance and repairs. We look forward to assisting you again in the future! Sincerely, Jerry Martin, Sales Manager / (586) 727-3415
This is a smaller dealer but service is always 5 stars plus. All the way from Chip service manager to technician Scott.
This is a smaller dealer but service is always 5 stars plus. All the way from Chip service manager to technician Scott.
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Thank you for your wonderful review, Don! We truly appreciate your kind words about Fred Grande Ford Sales and our dedicated team, especially Chip and Scott. We're thrilled to hear that you consistently receive top-notch service. We look forward to seeing you again for your next visit! Sincerely, Jerry Martin, Sales Manager / (586) 727-3415
Travis worked hard to get me a great deal. Very easy to work with and completely transparent on everything.
Travis worked hard to get me a great deal. Very easy to work with and completely transparent on everything.
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- Overall experience
- 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Thank you, Jeff, for your wonderful review! We’re thrilled to hear that Travis was able to assist you in getting a great deal and that you found the process easy and transparent. Your satisfaction is our priority at Fred Grande Ford Sales. We look forward to serving you again in the future! Sincerely, Jerry Martin, Sales Manager / (586) 727-3415
Appreciate expertise of personnel in sales but for me service department is most important. Chip and crew have always taken care of my car and me in timely fashion and positive outcomes. Thank you.
Appreciate expertise of personnel in sales but for me service department is most important. Chip and crew have always taken care of my car and me in timely fashion and positive outcomes. Thank you.
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- Overall experience
- 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Thank you for your kind words! We're thrilled to hear that you appreciate our sales team's expertise and that Chip and the service crew at Fred Grande Ford Sales have consistently taken great care of your vehicle. Your satisfaction is our priority, and we're grateful for your trust in us. We look forward to serving you again in the future! Sincerely, Jerry Martin, Sales Manager / (586) 727-3415
Excellent service and very nice employees picked me up when service was completed. Thanks to you and service shop.
Excellent service and very nice employees picked me up when service was completed. Thanks to you and service shop.
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Thank you so much for your kind words, Don! We truly appreciate your feedback and are thrilled to hear that you had an excellent experience with our service team at Fred Grande Ford Sales. It's great to know that our employees made a positive impact by picking you up after service. We look forward to assisting you again in the future! Sincerely, Jerry Martin, Sales Manager / (586) 727-3415
We had a great experience at Fred Grande. Travis our salesperson was very knowledgeable, professional and laid back. He followed through with everything he told us and stayed in communication with us throughout the whole process. I highly recommended checking them out . However, if you are looking for the big fancy showrooms you may not be impressed, but don't let the decor turn you away. You will miss out on a great dealership.
We had a great experience at Fred Grande. Travis our salesperson was very knowledgeable, professional and laid back. He followed through with everything he told us and stayed in communication with us throughout the whole process. I highly recommended checking them out . However, if you are looking for the big fancy showrooms you may not be impressed, but don't let the decor turn you away. You will miss out on a great dealership.
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- Overall experience
- 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Thank you so much for your wonderful review! We're thrilled to hear that you had a great experience at Fred Grande Ford Sales. It's fantastic to know that Travis provided you with knowledgeable and professional service throughout the process. We appreciate your recommendation and insight about our dealership. We look forward to welcoming you back in the future! Sincerely, Jerry Martin, Sales Manager / (586) 727-3415
Great dealer and salesman to deal with. Fast, no hard sale or upcharge. Highly recommend.
Great dealer and salesman to deal with. Fast, no hard sale or upcharge. Highly recommend.
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- Overall experience
- 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Don, thank you for taking the time to share your feedback regarding your experience at Fred Grande Ford Sales and congratulations on your new vehicle! Buying a new car is a huge step and we’re honored that we got to be a part of it. Please feel free to reach out if you need anything! Sincerely, Jerry Martin, Sales Manager / (586) 727-3415
This is my second purchase from Fred Grande Ford and just like the first, it was great! Everyone is very nice and very honest and that is what will have me coming back for my future purchases. I always encourage my coworkers to go to this dealership too. Good people!
This is my second purchase from Fred Grande Ford and just like the first, it was great! Everyone is very nice and very honest and that is what will have me coming back for my future purchases. I always encourage my coworkers to go to this dealership too. Good people!
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- Overall experience
- 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Thank you for leaving us this great review, Keith. We are very happy to hear that we could provide you with a second car buying experience that was just as good or better as the first! Please come back and see us again in the future with anything else you might need. Take care! Sincerely, Jerry Martin, Sales Manager / (586) 727-3415