Borgman Ford

Had a 2nd engine put in my Car Escape in 12/25 Brought it back 1/23 “they forgot an engine seal, no oil. 3rd engine put in 4/23. Received the car, they had engine oil all over my seats. Now the engine is blown again due to the Egoboost faulty they knew about since 2019. Come to find out Borgman never replaced the faulty Egoboost Cylinder block. Went in to speak with the GM Matt Borgman, was denied, talked to Service Manager Kirk, very arrogant. Left message for Matt to call me, Been waiting for 3 days… I will never recommend anyone doing any business with Borgman Ford. They do not stand behind their work.

Sales is wonderful but service is horrible. They dont care if they make mistakes. All they say is it happens all the time, bring it in and we will fix. When asked what they are doing to fix problem. Nothing, just keep wasting my gas and time coming back to fix. No thanks, done dealing with borgman service.

Efficient and knowledgeable about their products. The finance rates were better than expected and more than met expectations.

The entire staff works very hard at insuring a smooth and pleasant experience throughout the entire sales process. I especially appreciate the efforts of Billy Firn, my salesperson. This is the second vehicle I have purchased from Borgman and Billy has sold me both of them. I appreciate a no pressure approach and the complete dedication of the entire staff to make certain the experience is a positive and smooth transaction.

The transaction happened pretty smoothly....right up until the return trip to install the bed cover when the 45 minute task turned into over 3 1/2 hours due to poor scheduling. We enjoy the new Maverick a great deal.

They were very helpful trying to find a car. They didn’t seem too pushy or like they just wanted to sell you a car. I really enjoyed my entire experience!

Working with Tod Tobin in purchasing our 2023 Edge was a great experience. We appreciated his understanding of what vehicle we were looking for, answering the questions we had and his low pressure approach in selling us the vehicle we eventually purchased. Thanks again Tod.

When Ford Motor company denied my $500.00 military credit Borgman took that off from their previously agreed to price. That is was amazing.

Jim @ Borgman was great to work with. Car buying is one of my least favorite activities, but he made it less painful. Friendly, helpful, not pushy; seemed to genuinely want us to be happy when we drove away with our "new" car.

Jim VanLierop was amazing to work with, he was friendly, honest, forthcoming, didn't push, and made sure the process was easy and fast. Curtis in finance was also very helpful and informative when choosing a warranty plan and lender. I could not ask for a better experience.