Reviews
They were so helpful and worked with me when I was being
They were so helpful and worked with me when I was being difficult. Janelle in the finance was wonderful and Kayla and Tyler were also fantastic..
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
They took care of my recall issue without any
They took care of my recall issue without any inconvenience on my part, including making sure I had a ride home and back to the dealership. They also updated me on necessary maintenance and got that taken care of for me.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
I like Hank Graff a lot more since the lowered the labor
I like Hank Graff a lot more since the lowered the labor cost from abouut 50 dollars to about 27 dollars for a oil change and tire rotation.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Worker Pencil-whipped check list, did NOT do maintenance
Worker Pencil-whipped check list, did NOT do maintenance that was stated completed on paper.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Came in for service or repair
Was not completely satisfied with oil change process.
Was not completely satisfied with oil change process. Was disappointed in the end results, other than it was a free oil change
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 2.0
- Does not recommend this dealer
- Came in for service or repair
Special thank you to Trent.
Special thank you to Trent. He has worked really hard to rectify my problems with my Traverse.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Morgan Stevens was great.
Morgan Stevens was great. She explained and handled everything when I purchased my new truck. Days later I called with more questions and she took time to explain with no problems. I will recommend her over and over again.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
I had an appointment and I was taken in right on time.
I had an appointment and I was taken in right on time. They got me settled in the waiting room and 30 minutes later I was on my way home. Very simple.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Oil Change Department, I was greeted very professionally
Oil Change Department, I was greeted very professionally and pleasant to talk to, plus the oil change technician was also great to talk with. Both employees were obviously very happy to work at Hank Graff
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Service was fast, unable to install my cargo liner I
Service was fast, unable to install my cargo liner I purchased with my GM rewards.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 4.0
- Does recommend this dealer
- Came in for service or repair
