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Kayser Ford Lincoln

(1,055 reviews)
Visit Kayser Ford Lincoln
Sales hours: 9:00am to 6:00pm
Service hours: 7:00am to 6:00pm
View all hours
Sales Service
Monday 9:00am–6:00pm 7:00am–6:00pm
Tuesday 9:00am–6:00pm 7:00am–6:00pm
Wednesday 9:00am–6:00pm 7:00am–6:00pm
Thursday 8:30am–6:00pm 7:00am–6:00pm
Friday 9:00am–6:00pm 7:00am–6:00pm
Saturday 9:00am–5:00pm Closed
Sunday Closed Closed
New (608) 338-1566 (608) 338-1566
Used (608) 807-5359 (608) 807-5359
Service (608) 467-1969 (608) 467-1969

Reviews

(1,055 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews.

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Positive, low-pressure experience

My husband and I made an appointment with Derrick Bozeman to check out a Mercedes 350 ML SUV. He was very responsive to our communications prior to the visit and pleasant to work with during the visit. We appreciated that he was knowledgeable, helpful (quickly providing us with answers, etc.) and no pressure. We definitely recommend him and will seek him out for future vehicle purchases. (The only thing that could be improved upon was strictly a pandemic issue. We visited another local dealership that did a better job of practicing social distancing and the staff wore face coverings.)

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.

Streamlined purchasing experience and great service

My wife and I came to Kayser Ford just before lunch on a Saturday with some idea of the vehicle we were looking for and it did not take our sales guy, Tim Gillham, very long to identify several (2-3) vehicles that fit the bill. Within just a couple of minutes we were taking the prime candidate for a test drive and we ended up purchasing the vehicle. Tim is very friendly guy and was extremely helpful and proactive in addressing our questions and concerns without being the least bit overbearing. I can honestly say I was surprised at how streamlined and stress-free the process was. I appreciated the "no haggling" pricing approach and also felt like we got a very reasonable value for our older model trade in. Also, the finance person -Fran- provided very friendly and efficient service in working with us to finalize the paperwork.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.

Derrick and Fran

I bought a 2015 ford f-150 from the kayser ford used lot in Madison, it was by far the best buying experience I have had. I came in knowing I wanted a truck but not really sure whether i wanted a Chevy or a Ford and Derrick Bozeman walked me through the pluses and minuses of both vehicles and let me take a couple of both kind for a test drive. Fran did a great job of helping me find a good intrest rate and walking me through all of your extra options, I ended up getting gap insurance, lux care, and a extended warranty. I couldn't have been happier with my experience at kayser I would highly recommend!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.

Tony and Andrew were great to deal with. Andrew showed me...

Tony and Andrew were great to deal with. Andrew showed me my new truck and it was one of the best no hassle straight to the point vehicle buying experience I've had. Tony pointed me in the right direction with financing and was a great guy to work with with. I would use these guys again. I drove away happy! Thanks

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 4.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.

My first experience buying a car in a dealer was great...

My first experience buying a car in a dealer was great and it was because of Alfred, he is very friendly and helpful in all through the process.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.

Alfred was extremely helpful through our whole car buying...

Alfred was extremely helpful through our whole car buying and trade in experience. Overall our experience at Kayser was great and we would definitely recommend.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.

New Expedition

Lance Krueger was very accomodating as we live in Hartford, WI and given the Safer at Home State Order. We negotiated everything via the telpephone, they scheduled a time for us to pick the vehicle and everything went as they said it would without any issues. We appreciated the ease of this transaction. Best wishes Don & Susie Patnode

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.

BEST car buying experience we have EVER HAD!!!

STOP and look no further!!! I was in need of a vehicle quickly and I had been searching online, even took a few vehicles for a test drive, but when I by chance ran across this dealership online that was located an hour and a half away from my hometown, I was so impressed with what I read about how they conducted business and operated. Vehicle pricing is no Haggle and that alone was very attractive to me. I was looking for a very specific vehicle, and they had it. I decided to reach out, and am forever grateful that we did. Car salesman Derek Bozeman was the one who took my call and let me tell you....HE WENT ABOVE AND BEYOND!!! Due to the nature of Corona virus as well as my distance, he did all that he could to get me the information including a personal walk through of the inside and outside of the car. He was open and honest about anything that stood out as a possible concern (paint chip, light scratch, etc.) and stated he would rather over deliver than over promise. THIS is what purchasing a car is all about! He personally sent me the link for financing and in less than 24 hrs we made the trip to Madison, took it for a test drive, and signed the paperwork to make it ours! I can not forget to mention the absolutely amazing Finance experience either! We were handed over to Fran D'Amato the finance manager and to say she took care of us in an absolute understatement!!! Fran, and Derek as well as the rest of your staff who were tremendously personable, made this whole experience an experience worth talking about! You have gained lifetime customers and we will undoubtedly be back! I NOW HAVE MY DREAM VEHICLE INFINITI QX80 (SHE'S A BEAST BUT WE LOVE HER) !!! Even named "Her" Fran :) Thank you so much of the outstanding service :) We are forever grateful!!!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.

Very pleased!

We were pleased with Kayser Ford and Alfred Hall, our salesperson. He was very easy to work with, prompt, and even filled up the tank! Even though we live two hours away, we would be glad to purchase with your team again!

Rating breakdown (out of 5):
  • Customer service 4.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.

I had a very positive experience with Alfred and Kayser...

I had a very positive experience with Alfred and Kayser Ford in Madison . He was very friendly and professional.. Very happy with my new car!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.