Reviews

4.5 out of 5 4.5
149 lifetime reviews. A dealership's rating is calculated by averaging scores from reviews received in the past 24 months.
  • 1.0 out of 5
    September 23, 2018

    Even though they are a Ford dealer, don't trust the inspection sticker they put on the vehicle you want to buy. Brake pads that fall apart after driving... the vehicle <3K miles because of excessive rust should never have passed NYS inspection. Referral has been made to NYSDMV Vehicle Safety Division. Have whatever used vehicle you want to buy checked by your own mechanic before you finalize the deal.

    2.0 out of 5
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    2.0 out of 5
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    Does not recommend this dealer
    Shopped for a used car
    Did make a purchase
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    Dealer Response

    Jojo, we are so disappointed to learn of this situation you have described. We take our customers? comments seriously so we hope that you?ll give us a... call at (315) 474-4275 so we can understand exactly what went wrong and do our best to try and resolve this matter to the best of our ability.

  • 5.0 out of 5
    May 12, 2018

    Best service dept. ever. Service dept. manager is very knowledgeable and extremely helpful. I have purchased my last 2 Explorers through Koerner's... and could not have had a better Sales experience, or service experience

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    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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  • 2.0 out of 5
    May 9, 2018

    The salesman wrongly described the truck, he lied . They won't make things right. I'll never shop there again nor will I recommend this dealership.

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    1.0 out of 5
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    Does not recommend this dealer
    Shopped for a new car
    Did make a purchase
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    Dealer Response

    We are so disappointed to learn of this situation you have described. We take our customers? comments seriously so we hope that you?ll give us a call ...at (315) 474-4275 so we can understand exactly what went wrong and do our best to try and resolve this matter to the best of our ability. We value your input and your business so we hope to speak with you soon.

  • 5.0 out of 5
    May 8, 2018

    They took me in on a Saturday as I had a flat tire and fixed the tire so I could make my afternoon function.

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    Does recommend this dealer
    Came in for service or repair
    Did make a purchase
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    Dealer Response

    Diane, thank you for leaving such a great review and high star rating. Please let us know if you have any additional questions about services you rece...ived and thank you again for choosing Koerner Ford of Syracuse!

  • 5.0 out of 5
    April 3, 2018

    Doing business with Koerner Ford is like dealing with your Family. Always very helpful and caring . Always satisfied with their work.

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    Does recommend this dealer
    Came in for service or repair
    Did make a purchase
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  • 5.0 out of 5
    March 29, 2018

    Service department is outstanding! They are very accommodating and have an extremely competent staff. I have been going to Koerner Ford for almost 5 years... and am extremely satisfied!

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    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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    Dealer Response

    Frank, thank you for taking the time to leave us your response to our Staff's outstanding customer service! Please let us know if there is ever anythi...ng else we can do for you! Safe travels!

  • 5.0 out of 5
    February 8, 2018

    Koerner Ford is an amazing Dealership, I very highly recommend to all looking to buy to go to Koerner on West Genesee St. I had an issue with a vehicle... I purchased from another Ford Dealership and the Manager Scott and the salesman Ken took great care of my needs, very professional, kind and courteous, taking the time to make buying a vehicle a Happy and Enjoyable Experience. Absolutely the best buying experience I have ever experienced. Thank You Koerner Ford.

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    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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    Dealer Response

    Ernest, we set high expectations for ourselves so it?s gratifying to hear you had a great buying experience with Scott and our team! Please let us kno...w if there is ever anything else we can do for you! Safe travels!

  • 2.0 out of 5
    January 30, 2018

    Service department never returns phone calls . I called 2 different times to get a price on a part and setup an appointment they just blow me off

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    3.0 out of 5
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    Does not recommend this dealer
    Came in for service or repair
    Did make a purchase
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    Dealer Response

    Annette, thank you for taking the time to bring this negative experience to our attention. It is discouraging to hear that you had anything less than ...a stellar experience here at Koerner Ford of Syracuse. We would like the chance to talk to you further so please do call us at (315) 474-4275 at your earliest convenience so we can work with you to make this right. We hope to hear from you.

  • 5.0 out of 5
    December 31, 2017

    All you did was an inspection and I came in without an appointment

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    Does recommend this dealer
    Came in for service or repair
    Did make a purchase
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  • 5.0 out of 5
    December 15, 2017

    No Delays, right in and right out. Scott and the service manager go out of their way to take care of customers.

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    Does recommend this dealer
    Came in for service or repair
    Did make a purchase
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