Reviews
Very persistent when trying to get customer a good deal.
Very persistent when trying to get customer a good deal. They were eager to make me happy.
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing Russ Darrow Honda. We look forward to having you as one of our valued customers for many more years to come! George Matthews george.matthews@russdarrow.com
Our salesperson Porchia was phenomenal!
Our salesperson Porchia was phenomenal! We had a great experience leading our new Honda. The finance person Gerald was also top notch!
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- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again. George Matthews george.matthews@russdarrow.com
I feel you do the very minimal.
I feel you do the very minimal. Checking air Pressure should be automatic with an oil change. I shouldn’t have to ask for it.
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- Overall facilities —
- Overall experience 3.0
- Does not recommend this dealer
- Came in for service or repair
We're sorry to hear about your experience and would love to get to the bottom of it with you and see if there is something we can come up with to turn it around for you. Please feel free to contact us directly or let us know the best way to contact you and we will reach out. George Matthews george.matthews@russdarrow.com
Always a great experience, I appreciate them squeezing me
Always a great experience, I appreciate them squeezing me in same day for maintenance on my CRV
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- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing Russ Darrow Honda. We look forward to having you as one of our valued customers for many more years to come! George Matthews george.matthews@russdarrow.com
Tony was very helpful and helped me get what I wanted, I
Tony was very helpful and helped me get what I wanted, I would definitely recommend him when buying a car
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- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you for sharing your experience with us! We're happy to hear it went well and truly appreciate your feedback. George Matthews george.matthews@russdarrow.com
The staff were friendly and I was able to get in and out
The staff were friendly and I was able to get in and out with the time frame they gave me
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- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for taking the time to share your thoughts on working with our team. We're glad to hear we delivered such a great experience! George Matthews george.matthews@russdarrow.com
I had a great experience at Russ Darrow Honda in the
I had a great experience at Russ Darrow Honda in the Milwaukee West Auto Mall. Tony was a pleasure to work with and made the car shopping process so much better compared to other pushy salespeople I’ve dealt with at other dealerships. He was respectful, knowledgeable, and really listened to what I was looking for. Most importantly, he followed through on everything he said he could make happen for me. I really appreciated his honesty and professionalism—highly recommend asking for Tony if you’re shopping here!
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Thank you so much for your wonderful review! We are thrilled that we had the opportunity to provide you with great service. We thank you for choosing Russ Darrow Honda! George Matthews george.matthews@russdarrow.com
My tires weren't rotated, and differential fluid change
My tires weren't rotated, and differential fluid change early.Had only 12,000 miles.
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- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 3.0
- Does not recommend this dealer
- Came in for service or repair
We're sorry to hear about your experience and would love to get to the bottom of it with you and see if there is something we can come up with to turn it around for you. Please feel free to contact us directly or let us know the best way to contact you and we will reach out. George Matthews george.matthews@russdarrow.com
An estimate of a two hour service visit escalated
An estimate of a two hour service visit escalated steadily into almost 4 hours. Left the rest of my plans for the day in shambles.
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- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 3.0
- Does not recommend this dealer
- Came in for service or repair
Thank you for this feedback. We're very sorry to see that you didn't have the best experience at our dealership. Would you mind sending us a message with your contact information so we can learn more about your visit and address your concerns? While we're disappointed to learn that we didn't meet your expectations, we'd love to try to turn things around and make sure the same thing doesn't continue to happen. George Matthews george.matthews@russdarrow.com
Last spring Aleigh Brown took great care of me when I got
Last spring Aleigh Brown took great care of me when I got my Odyssey tuned up and the timing belt changed. This September she again did an excellent job of servicing my Pilot. She has pleasant personality and takes the time to answer all question. I am taking a trip to Utah in a few days and I appreciate how she was able to get me in for an oil change, tire rotation and recall without an appointment. I have been a customer of Russ Darrow Honda’s service since 2011. I have never been disappointed.
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- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thanks for sharing about your experience with Russ Darrow Honda. We appreciate your business and hope to see you again soon! George Matthews george.matthews@russdarrow.com