Reviews
As always the service was wonderful.
As always the service was wonderful. The service team was so helpful and kept me in the loop. Jon was great and very helpful.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for taking the time to share your thoughts on working with our team. We're glad to hear we delivered such a great experience! George Matthews george.matthews@russdarrow.com
Amazing experience.
Amazing experience. Excellent customer service. They got our car in and fixed the same day. I really appreciated that they sent us a video of the needed repairs.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again. George Matthews george.matthews@russdarrow.com
All my questions were answered and all the staff were
All my questions were answered and all the staff were respectful. I especially liked the video I received when I inquired about the car in a text message.
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Thank you for taking the time to write this review and let us know how we are doing. Our customers are our top priority and your feedback is greatly appreciated! All of us at Russ Darrow Honda are glad to have you as a customer. George Matthews george.matthews@russdarrow.com
I always trust Russ Darrell whenever they make
I always trust Russ Darrell whenever they make recommendations. I have been taking my car there for over 10 years same car same dealer.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you so much for your excellent review! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with us here at Russ Darrow Honda to be a positive one. Please don't hesitate to reach out if you need anything else. George Matthews george.matthews@russdarrow.com
Adequate explanations for services performed, shuttle
Adequate explanations for services performed, shuttle service is a bonus so I didn’t have to tie up my morning
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for the kind words for our service department! We look forward to sharing your compliments with them. Please don't hesitate to let us know if we can be of further assistance. George Matthews george.matthews@russdarrow.com
Everyone was friendly and the dealership was clean and
Everyone was friendly and the dealership was clean and professional. I would refer this dealership to other people looking for a great car.
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Russ Darrow Honda. George Matthews george.matthews@russdarrow.com
I was a little disappointed in the length of time it
I was a little disappointed in the length of time it took. I was told it would be done at 12:00. I did not get in my car until 1:30. I ended up waiting 3 hours.
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- Overall experience 3.0
- Does not recommend this dealer
- Came in for service or repair
Hal, thank you for your review. We're sorry your visit didn't go as planned, and we'd like to address these issues with our team. If you're available to discuss your visit in more detail, please send us a message with your contact information so we can reach out. We strive to make sure that all of our customers leave happy, and it isn't very pleasant to learn that we missed the mark here. George Matthews george.matthews@russdarrow.com
Reliable, caring, dealership that cares to get you in the
Reliable, caring, dealership that cares to get you in the car you need. Great team to work with!
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for taking the time to share your thoughts on working with our team. We're glad to hear we delivered such a great experience! George Matthews george.matthews@russdarrow.com
Thorough, fast and friendly.
Thorough, fast and friendly. Samantha and the Russ Darrow Honda team are very professional. Recommend this dealership to anyone with a Honda!
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for choosing Russ Darrow Honda. Your feedback and rating mean a lot to us. We're glad we were able to help, and we hope to see you again! George Matthews george.matthews@russdarrow.com
Love the online scheduling.
Love the online scheduling. Employees are always polite and courteous. Work completed is done well and timely.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thanks for sharing your thoughts about your experience with Russ Darrow Honda. We appreciate your business and hope to see you again soon! George Matthews george.matthews@russdarrow.com