Reviews
Worst dealer they advertised prices xxx gm discount
Worst dealer they advertised prices xxx gm discount employe you try to buy and raise there prices 🤦🏽♂️
Worst dealer they advertised prices xxx gm discount
Worst dealer they advertised prices xxx gm discount employe you try to buy and raise there prices 🤦🏽♂️
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a new car
- Did not make a purchase
I bought a 2019 Ford F-150 from Mike Young Used Cars on
I bought a 2019 Ford F-150 from Mike Young Used Cars on 4/4/24 when I drove it home that night it stalled in the driveway and the service engine light came on. The next morning it stalled three times before I arrived at work. Travis the Salesman I had been working with came and swapped me out vehicles and gave me a loaner. 4/13/24 I still hadn’t gotten my truck back and they called to inform me that they had messed up the terms on my loan. I asked them to fix the backup camera, replace the bed bolt that was missing and replace the blinker that was out. They told me they would do it no problem because of the inconvenience. I received my truck back today 4/15/24. The backup camera was replaced but the truck is still stalling, the bed bolt wasn’t replaced and the neither was the blinker. I dropped my truck off to the dealership on 5/2/24 because of the stalling issues, they had it until 5/21/24 when I picked it back up. The truck ran great for about a month before it started stalling and rough idling yet again. I’m beyond frustrated. I am now having to take the truck to another dealership for oil consumption service bulletin and the stalling issues. As for the dealership, I don’t trust them. I won’t be doing business there again. I don’t recommend that you do either.
I bought a 2019 Ford F-150 from Mike Young Used Cars on
I bought a 2019 Ford F-150 from Mike Young Used Cars on 4/4/24 when I drove it home that night it stalled in the driveway and the service engine light came on. The next morning it stalled three times before I arrived at work. Travis the Salesman I had been working with came and swapped me out vehicles and gave me a loaner. 4/13/24 I still hadn’t gotten my truck back and they called to inform me that they had messed up the terms on my loan. I asked them to fix the backup camera, replace the bed bolt that was missing and replace the blinker that was out. They told me they would do it no problem because of the inconvenience. I received my truck back today 4/15/24. The backup camera was replaced but the truck is still stalling, the bed bolt wasn’t replaced and the neither was the blinker. I dropped my truck off to the dealership on 5/2/24 because of the stalling issues, they had it until 5/21/24 when I picked it back up. The truck ran great for about a month before it started stalling and rough idling yet again. I’m beyond frustrated. I am now having to take the truck to another dealership for oil consumption service bulletin and the stalling issues. As for the dealership, I don’t trust them. I won’t be doing business there again. I don’t recommend that you do either.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a used car
- Did make a purchase
This is the last place I would buy a used car within 6
This is the last place I would buy a used car within 6 months of my grandson buying a 2014 Terrain it was in the shop twice and the third time the engine blew even though the salesperson said multiple things had been replaced it was a great car and he shouldn't be afraid to take it anywhere even out of state almost $8,000 for a vehicle and it's dead in the water after 6 months what a joke
This is the last place I would buy a used car within 6
This is the last place I would buy a used car within 6 months of my grandson buying a 2014 Terrain it was in the shop twice and the third time the engine blew even though the salesperson said multiple things had been replaced it was a great car and he shouldn't be afraid to take it anywhere even out of state almost $8,000 for a vehicle and it's dead in the water after 6 months what a joke
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a used car
- Did make a purchase
Took my 06 Hummer H3 that had front end damage to Mike
Took my 06 Hummer H3 that had front end damage to Mike Young bodyshop. Mgr Mike Bragg gave me a loaner while repairs we done. Parts were hard to come by because of the Hummers age. Mike & staff worked diligently in getting the right parts. My Hummer looked excellent when I got it. The staff is professional and courteous. For years our family has leased and bought from Mike Young
Took my 06 Hummer H3 that had front end damage to Mike
Took my 06 Hummer H3 that had front end damage to Mike Young bodyshop. Mgr Mike Bragg gave me a loaner while repairs we done. Parts were hard to come by because of the Hummers age. Mike & staff worked diligently in getting the right parts. My Hummer looked excellent when I got it. The staff is professional and courteous. For years our family has leased and bought from Mike Young
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
We love hearing from our customers, so thank you for taking the time to write this glowing review, John! It's wonderful to hear that our staff at Mike Young Buick GMC was able to provide you with an awesome experience! We really appreciate this feedback and we will share it with the team. Thanks again, and if you have any questions about the work that was done, please feel free to contact us. Sincerely, The Mike Young Buick GMC Team
Mike Young customer service
I always feel like I?m appreciated and respected at this facility
Mike Young customer service
I always feel like I?m appreciated and respected at this facility
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Thank you for sharing your experience with us! Our team works incredibly hard to exemplify the commitment to customer care and we're so thankful that your time with us was well spent. Please feel free to reach out to us with any questions or future auto needs, as we are always here to help. Sincerely, The Mike Young Buick GMC Team
Thanks to Tony Hauck for an excellent experience!
Tony Hauck was absolutely the best car salesman I’ve had the pleasure of working with. Instead of giving the typical car salesman scripted approach, Tony listened and made the whole process very quick, easy, and comfortable. Although we have to pass multiple other GMC dealers on the way to Frankenmuth, we will gladly make the trip again due to Tony’s excellent support and service.
Thanks to Tony Hauck for an excellent experience!
Tony Hauck was absolutely the best car salesman I’ve had the pleasure of working with. Instead of giving the typical car salesman scripted approach, Tony listened and made the whole process very quick, easy, and comfortable. Although we have to pass multiple other GMC dealers on the way to Frankenmuth, we will gladly make the trip again due to Tony’s excellent support and service.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Thank you so much for taking the time to share your feedback with us! We work hard to make sure our guests have an awesome experience. We will share your comments with our team and we look forward to working with you again down the road. Sincerely, The Mike Young Buick GMC Team
Client
They told me the work would take 3-4 days and kept my car 10 days and I had to keep calling them for updates and it seemed on the 4th day they did not even start the work
Client
They told me the work would take 3-4 days and kept my car 10 days and I had to keep calling them for updates and it seemed on the 4th day they did not even start the work
- Customer service 1.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 2.0
- Does not recommend this dealer
- Came in for service or repair
- Did not make a purchase
Thank you for reaching out to us, your experience is taken seriously by our entire team. We know our customers’ time is valuable and we understand your point of view. If you are open to giving us another chance to make this right, please contact us so we can discuss details of your time with us.
This place is a bad junk yard.
Sold me a truck that run for 30 miles. I paid 2000 over KBB because they said they inspected it and it was in great shape. So then if they inspected it, then they knew it had transmission oil in the radiator. If you get anything from them you just never know if it any good !!!!!!!!
This place is a bad junk yard.
Sold me a truck that run for 30 miles. I paid 2000 over KBB because they said they inspected it and it was in great shape. So then if they inspected it, then they knew it had transmission oil in the radiator. If you get anything from them you just never know if it any good !!!!!!!!
- Customer service 1.0
- Buying process 1.0
- Quality of repair 1.0
- Overall facilities 1.0
- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a used car
- Did make a purchase
This is not the type of experience we seek to provide, Dennis. We would like nothing more than to resolve this situation as soon as possible. Please contact us at your convenience. Sincerely, The Mike Young Buick GMC Team
Why didn't I get my first oil change free
I do not believe I shouldn't have had to pay for my first oil change. I was charged over $50.00 for an oil change on my encore gx. My friend got the same suv as I did , same dealer, same exact suv , same year 1 month before me. she got her first oil change free. That is crazy.
Why didn't I get my first oil change free
I do not believe I shouldn't have had to pay for my first oil change. I was charged over $50.00 for an oil change on my encore gx. My friend got the same suv as I did , same dealer, same exact suv , same year 1 month before me. she got her first oil change free. That is crazy.
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does not recommend this dealer
- Shopped for a new car
- Did make a purchase
Thank you for sharing this review regarding your experience with us. We’d like to discuss this with you further if you could please contact us at your earliest convenience. Sincerely, The Mike Young Buick GMC Team
Oil change
Great people. ....but prices way to high Oil change and tire rotation $70.00 That's should only be $35.00. Trying to make vacation money from there customers
Oil change
Great people. ....but prices way to high Oil change and tire rotation $70.00 That's should only be $35.00. Trying to make vacation money from there customers
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
David, we appreciate you leaving this honest feedback about your experience. We appreciate any and all feedback, as it allows us to continue to grow and improve as a dealership. At your earliest convenience, please feel free to reach out to us so that we can learn more about your visit. We hope to talk with you soon. Sincerely, The Mike Young Buick GMC Team