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Schafer Chevrolet

(398 reviews)

Reviews

(398 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Schafer Chevrolet from DealerRater.

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Review on how my service was

I was looking for a nice truck to buy and I looked around and found one I really liked and Kim bartys helped ke get in it and made sure all the problems it had were fixed and ready for me to drive I recommend all my friends and family if they want a new vehicle she is the one to help I'll always come back to her if I need something thanks again

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Dealer response

Thank you for taking the time to leave us feedback on your experience. We are proud to have Kim here as part of the Schafer Chevrolet Family!

Vehicle shopper

I have bought several vehicles here over the years. They have always went out of their way to be extremely helpful! I highly recommend buying from Schaffer. Kim Bartys was my sales associate, I can’t say enough good things about her and this company. She took the time out of her personal life to speak with me when I had questions and find me exactly what I was shopping for. The fact that she truly cares about her customers and her honesty with all my questions speaks volumes to me. I will definitely be a returning customer here next time I’m shopping for a vehicle.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

Thank you for taking the time to leave us feedback on your experience. We are proud to have Kim here as part of the Schafer Chevrolet Family!

Awesome Kim is the best!

I have bought my last 2 cars from Kim Bartys. She is great to work with very friendly and helpful. No pressure and goes out of her way to follow up after the sale.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Dealer response

Thank you for taking the time to leave us feedback on your experience. We are proud to have Kim here as part of the Schafer Chevrolet Family!

Great service

This is a wonderful place to find great deals on used cars. We purchased a 2014 Chevrolet equinox for my wife. Kim Bartys was a joy to do business with. So much so that I came back 6 months later and bought a 2014 GMC Sierra for myself. Thanks again Kim for all of your hard work.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Dealer response

Thank you for taking the time to leave us feedback on your experience. We are proud to have Kim here as part of the Schafer Chevrolet Family!

Made it right

I recently made a review about how mad I was that we got sold a Jeep with a lot of issues. Schafer went above and beyond to fix the issue. Jared and Dave were nice to work with. They corrected the issues and went out of their way to make it right. Thanks guys!

Rating breakdown (out of 5):
  • Customer service 4.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 4.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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Dealer response

Thank you for updating your review and sharing your experience!

friendly conversations

I have had a few conversations with sales staff, and always have they kept my interest first.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did not make a purchase
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Dealer response

Thank you for taking the time to leave us a review! We pride ourselves on having a friendly down to earth sales staff!

Horrible service by horrible people

My son and I bought him a used Jeep from this dealership. The buying process did not go smoothly, but that’s not my issue. He had this cheap for just over 30 days when it’s stalled and quit working. We took it to a jeep dealership in our local town and they said that it is not safe to drive. The my son and I bought him a used Jeep from this dealership. The buying process did not go smoothly, but that’s not my issue. He had this cheap for just over 30 days when it’s stalled and quit working. We took it to a jeep dealership in our local town and they said that it is not safe to drive. The bearings are almost non-existant. The joint is falling apart. And the electrical system is bad. We called Shafer and explained the issue. They told us it was sold as is but if we had it towed there they would work with us on the repairs. We had it towed there and waited almost a week before talking to anyone. When they finally communicated about the repair, they said it was done. We drive 45 miles back to Schafer only to find out that they didn’t fix the problem. They tell us “it was sold as is and you were lucky we fixed what we did.” we haven’t even gotten it home and it stalled again. I will never do business with them again! I warn you to not either! You might buy a piece of junk and get stuck with over a $5000 car payment on a vehicle you can’t drive.

Rating breakdown (out of 5):
  • Customer service 1.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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Dealer response

Thank you for reaching out, our management our has contacted you and we aim resolve the issue shortly.

Forgot to add

I forgot to add to my previous review: I see the response from the dealership on some of the other negative reviews say that they can’t determine when a problem is going to occur on a vehicle in the future. I’m sorry, but the problems that this jeep has would have been found before now. Maybe your service department just sucks!

Rating breakdown (out of 5):
  • Customer service 1.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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Dealer response

Thank you for reaching out, our management our has contacted you and we aim resolve the issue shortly.

A Great Experience

Bought a used truck with help from Eric Stewart and Norm, the Finance & Warranty guru (Stewie and Stormin'Norman). It was a very pleasant experience overall. WMye were impressed by the number of used trucks they had available. My husband and I had a list of stock numbered used pickups that we wanted to see. Just about everyone of them was available to look at, with the exception of ones that had deposits down or had already been sold. We went to MANY dealerships and looked at MANY trucks. Shafer was the best bang for the buck hands down. They don't have to haggle with you bc their prices are bottom dollar and the best in the State of Michigan, from ALL the dealerships we had been to. The paperwork for the purchase was flawless, and Erik even suggested a couple options to save some extra $$$. Norm came and presented warranty information, and was not "pushy" in the least when we declined. We are very happy with our purchase and our overall experience at Shafer Chevrolet. We will definitely be back!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 4.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Dealer response

Thank you for taking the time to share your experience! We are happy to hear Eric & Norm took great care of you during your visit. We'll be sure to pass on your kind words! We look forward to the opportunity of earning your business in the future!

Great Experience

Kim Bartys was a great help while searching for a new used car for me. This was my first time buying a car from a dealership and she was so helpful and friendly through the entire process. She helped me get into my 2011 Ford Escape and Im glad that someone recommended her to me

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Dealer response

We are happy to hear Kim provided you with a great experience! We will be sure to pass on your kind words. Thank you for your business!