Goodwin Volvo Cars

We recently leased a 2020 Volvo XC40 from Rich Armstrong. We've known Rich for many years and, as a family, have bought or leased six cars from him. He's an outstanding sales representative with high integrity, outstanding customer service skills and a strong commitment to the Volvo family of cars. Ed Paione, the sales manager, also assisted with this most recent lease, and we were delighted to have his involvement and support. While the service department wasn't directly involved with this transaction, Mark Bernier, service manager, and his outstanding staff have always served us with the highest levels of skill and integrity over many years. We expect that Goodwin's Volvo will always be at the top of our list of product and service providers.

Within the last year, I have purchased my 6th Volvo from Goodwin's since 1985!!! There is no other place I would go. I call them and tell them I am ready for a new one, tell them what I am interested in, and I arrive to several options waiting for me. The entire process takes about an hour!!! Have worked with Rich Armstrong that last several sales and he has been wonderful. Of course, the service department is superior. Marc Bernier and his colleagues are without a doubt the top service personnel in the State of Maine.

We Bought our XC70 from Rich Armstrong, it was a great experience. The process was seamless and effortless. The car runs great and the family loves it.

Goodwins service department is excellent. Marc and Ted are both very thorough and professional . I have never had an issue with the work of the technicians.

Charlie Carrigan was extremely cooperative and patient with us during our long search for a car. He made the process easy and enjoyable and we ended up with just what we wanted for a price we could afford. Thanks, Charlie

my wife went to purchase a used v60 cross country yesterday using a coupon I received in the mail. She had called to make an appointment to see a particular car requesting that she be told if the car was sold so as to not make the trip. She arrived at the appointed time and was told the car she wanted had been sold and that the other car that was available, a similar v90, didn't qualify for the coupon. Neither salesman Charlie nor manager Ed were in the least bit helpful. She felt mislead and as if the two of them were doing a " bait and switch" dance at her expense. I have been a service customer of Goodwin for 5 years, have owned 4 Volvos in the last 20 years, and am getting ready to order a new XC90. None of this seems to matter to salesman Charlie or manager Ed. They were unpleasant to my wife and in a subsequent call I placed to manager Ed he was unconcerned and dismissive of me. We will take our family Volvo business elsewhere and I suggest that others do the same.

12 yr old XC90 purchased new overseas delivered to this dealership. All maintenance during warrantee done here. Recently driver door would not close without cycling lock/unlock function sometimes setting off alarm. Enroute to dealer tire air warning appeared. I requested estimate of both problems. $119 for labor got me 2 estimates: Door issue, just under $600 replacing 2 parts; 3 tires needing new tire stems, over $400. Checked with two local aftermarket garages: first found only one stem leaking and fixed that with cleaning and a gasket for well under $100. The door was fixed in an hour with a single cable replacement and didn't require a new handle or more hours of labor to fix. Total expended to fix both problems: $217 with everything fixed. This was probably my last visit to this business.

Charlie has been a great salesperson: friendly, informative, not pushy, and honest. This is our second Volvo we've bought from Charlie and would highly recommend him. Additionally, Goodwins is nearby and has done a good job servicing our Volvo, so buying again makes perfect sense.

Knowledgeable, friendly, respectful staff, servicing my two volvos for 14 years now. They do it right, explain it carefully, do extras. The buying process was a breeze.

Being recognized when we come in, by multiple employees; having a comfortable waiting room where our dogs were welcome too; knowing that all repairs would be completed professionally and promptly. Do I need to choose one? They are all part and parcel of Goodwin's Volvo!