Kendall Ford of Eugene

Thomas and Shawn went to great lengths to work with my 'less than ideal' credit situation. My Identity was stolen a year ago and it caused havoc on my Credit beacon score. They LISTENED to what happened to me and made me feel like they really cared. I appreciated being treated like a person not a number, especially being a woman and by myself. I drove home a brand new Ford Focus in RED!! They were great and I highly recommend them!

Wow we are happy with our recent purchase from Kendall Ford in Eugene. Jeff Lowe was the salesman that helped us in buying a pre-owned 2010 Ford Escape this past weekend. He was awesome. He did not pressure us. He is very knowledgable about the cars on the lot. We would most certainly want to work with him again.

I can't say enough about Jeff Lowe and Wayne Brown. You can tell when a salesmen is trying to work you. Jeff was honest and straight up with me. I honestly felt like he was working for me. He did not try to pressure me or talk me into something I didn't want. As for the vehicle, I am still amazed at the price I got. When I came back the next week to pay for the car, Wayne Brown was there to wrap things up. He was very helpful and personable. He even put 5 gallons in the tank so I would have enough to get home. If my mom needed a car, I wouldn't hestitate to send her to these guys. My friend at work told me he was going to Kendall to look for a vehicle. I told him to specifically ask for Jeff or Wayne.

We were in the hunt for a newer SUV. We had done a lot of research online and went to see what was in town before the drive up to Portland. The first lot we pulled into was Kendall Ford. We saw the Edge and went to take a look and, having always bought foreign cars, were shocked at how spacious and nice it was. The salesman, Jeff Lowe, helped show the features of the Edge. After test driving it, I wasn't sure if a Ford was really for me, as I had wanted an Acura MDX. Jeff offered to take me to sit in an MDX at one of the other Kendall dealerships. After sitting in the MDX, which I have owned in the past, I realized that at this time the Ford was the perfect fit for our family. Buying was made easy and the whole process took only a few hours. We appreciated Jeff going the extra mile and not trying to sell us on just the car in one lot, but driving us around until we were satisfied we had the right one for us. The finance manager, Chad, was great, and even negotiated with our bank to get us a lower rate than our pre-approved rate. It was overall a great experience and we are so glad we didn't drive all the way up to Portland!!

It was an extremely fast and easy process. We left the dealership happy and satisfied and not feeling taken advantage of like we have at other dealerships. Everybody was very friendly and helpful and seemed like honest people.

I am giving a "great" rating across the board. I worked with Michael Higgins for the purchase of my 2013 Escape, and though I was considering other models from other lots, Michael was patient in allowing me to make the best decision that worked for our family, without an aggressive sales pitch. Because Kendall has several lots, Michael provided me with the opportunity to test drive all of the vehicles that I was considering. He was informative and great to work with. This is the second Ford our family has purchased in the last month. Great friendly service and a great experience!

I went to look for a used Escape, saw one, told the salesman what I had to trade, that I had looked on KBB, NADA and Edmunds, and made it clear I did not want to go through a big long negotiation. He told me no problem they didn't do that;.So I made an appointment to come back and when I came back 1 1/2 days later the price had gone up by $1000. They at first denied they did that, Then when given the printout from the internet they &quote;didn't know how that happened&quote;, but would honor it even though it wasn't the price. They tried to lowball me on my trade and wouldn't budge on the selling price that was Still above Kelly, NADA, and Edmunds dealer retail. They even insisted that they were giving me a discount (which was from the 2nd and higher price, not the one they showed me before and was posted on the internet.)I asked the salesman to show the Sales Manager the internet printout I brought, and somehow that couldn't be found. I wanted better tires and they said they would give them to me at cost. When I asked what that was, they quoted me $700. which is way above retail for that particular tire at any tire store in town. A wasted day, but I see how one can cave in to get away from the grind. The next day I saw an ad for the same car in the R.G. It was a third and different price yet.similar to the original price they showed me. Well I went to Portland area, bought a similar Escape for close to $1,000 under retail, with great tires, got more for my trade than Kendalls highest figure, and the whole process including drive time was less time than the total time I spent at Kendall I would NEVER recommend buying there.

I was very pleased with my sales experience at Kendall Ford. We looked at a Ford C-MAX, and made several visits over the course of two weeks. Salesman Ronnie Arnold was at all times courteous, knowledgable, and helpful. We felt we were being helped toward a decision, rather than being pushed into one. A very positive experience!

Although my salesmen, Drew, was rather you he surprised me with his courtesy, knowledge, and level of customer service. In three to four years when it is time to trade it in i hope he is still there. Keep up the good work Drew.

RESPECT, RESPECT, RESPECT!!! Get the picture. I have never been treated with more respect with buying a car or truck than I was at Kendall Ford with Wayne Brown as my salesperson. He was informative, respectful, knowledgable, kind and got us a GREAT deal. I would highy recommend Kendall Ford and Wayne. Wayne even said he would set up all of our service appointments and will help our family and friends to have the same experience that my wife and I had. I am pushing 80 years old and have purchased many cars and trucks and have NEVER had the experience I had at Kendall Ford and especially Wayne. He was a no pressure type of guy. He listened to our every need and was the most honest salesperson I have ever had the pleasure to meet. Thank you Wayne for changing my view on dealerships and car salespeople. You are one of a kind and I will never buy from anyone else than you and the Kendall Auto Group. I will also say the managers were great!!! Especially Tammy in finance. Thanks, Oscar