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Northtown Ford Inc

(163 reviews)
Visit Northtown Ford Inc
Sales hours: 8:00am to 1:00pm
Service hours:
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Sales Service
Monday 8:00am–6:00pm 7:30am–5:00pm
Tuesday 8:00am–6:00pm 7:30am–5:00pm
Wednesday 8:00am–6:00pm 7:30am–5:00pm
Thursday 8:00am–6:00pm 7:30am–5:00pm
Friday 8:00am–5:00pm 7:30am–5:00pm
Saturday 8:00am–1:00pm Closed
Sunday Closed Closed
New (715) 619-3041 (715) 619-3041
Used (715) 619-3039 (715) 619-3039
Service (715) 619-3043 (715) 619-3043

Reviews

(163 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Northtown Ford Inc from DealerRater.

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Northtown Ford

We really like this dealership. We've dealt with them many times over the years and they continue to be the place where we prefer to buy a vehicle and to get service. We've tried other dealers and always come back here.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Dealer response

Kenneth, thank you for your wonderful response to the quality of our service. We strive everyday to make our customers have experiences just like yours. Please let us know if there is ever anything else we can do for you! Have a wonderful day!

Excellent customer service

I always have a great experience when I go to Northtown Ford. We buy our cars from there and have all our service work done there. It is a top notch dealership with excellent customer service.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.

Easy to work with

Pretty much no haggle. We tried but they wouldn't budge. Totally get it, as it wasn't a dealer normal product. We feel based on what other dealers were getting it was a fair deal!

Rating breakdown (out of 5):
  • Customer service 4.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 4.0
  • Does recommend this dealer
  • Shopped for a used car
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Fast and friendly

I drive a little farther to get my truck serviced at Northtown Ford, but they really try hard, and they are very friendly.I only had a couple of days before we were traveling,but they fit me in.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.

Trustworthy

Very honest and through . A friendly dealership. I came a 150 miles away and needed a very good description of the this used car . They nailed it !

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
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Always great service

Always prompt courteous service. Pleasant atmosphere, if waiting for your vehicle. Vehicles we purchased at Northtown, have always lived up to our expectations. The buying process is always no pressure, hasslefree.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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Employees were nice.

My F150 Ford 2016 has been missing and the truck kills. The service tech cannot figure it out. Not sure what to do maybe have another shop review the problem. The tech keeps installing parts with no success.

Rating breakdown (out of 5):
  • Customer service 4.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 3.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.

GMC Canyon

Even though I did not purchase a vehicle from them, the sales people were phenomenal. Jason Stuart was very prompt and thorough in sending out information that I asked for.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did not make a purchase
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Dealer response

We set high expectations for ourselves so it?s gratifying to hear you had a great experience with us. We hope to be of service to you again! Take care!

Very nice

Stuey was very helpful and friendly during our visits looking at a new truck.. We then came back because the engine light was on and they took care of that while we waited.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
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Great service

Northtown is a true small town dealer, personalized service that recognizes the customers needs and concerns. Crystal and Joe worked through a difficult warranty issue, ensuring my satisfaction.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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