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Northtown Ford Inc

(163 reviews)
Visit Northtown Ford Inc
Sales hours: 8:00am to 5:00pm
Service hours: 7:30am to 5:00pm
View all hours
Sales Service
Monday 8:00am–6:00pm 7:30am–5:00pm
Tuesday 8:00am–6:00pm 7:30am–5:00pm
Wednesday 8:00am–6:00pm 7:30am–5:00pm
Thursday 8:00am–6:00pm 7:30am–5:00pm
Friday 8:00am–5:00pm 7:30am–5:00pm
Saturday 8:00am–1:00pm Closed
Sunday Closed Closed
New (715) 619-3041 (715) 619-3041
Used (715) 619-3039 (715) 619-3039
Service (715) 619-3043 (715) 619-3043

Reviews

(163 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Northtown Ford Inc from DealerRater.

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As always the Northtown service staff were wonderful....

As always the Northtown service staff were wonderful. They addressed everything I explained to them without a problem and fixed it quickly. I could not be happier they Northtown Ford.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.

I like working with Northtown Ford. Finding and...

I like working with Northtown Ford. Finding and Purchasing vehicles has worked very well with them, and I like the ability to access the service department for our follow up servicing

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.

Great Experience!

Always a great experience and service! Salesman was very knowledgeable and helpful throughout the process.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Northtown Ford delivers again

North town gave us the space to shop without being sold. We?ve purchased other vehicles from Northtown Ford and we will continue to buy from them in the future. The knowledgeable, friendly staff was great, and the service department is always ready to help.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Dealer response

Jeremy, we're happy you found our staff to be so supportive during your experience here at Northtown Ford, Inc.. We understand it is a big decision where you purchase your car from and we are grateful to have been chosen! Thank you again for your business and we look forward to your next visit! Safe travels!

Wow!!! You guys really suck!!

Twice!!! Twice now, years apart I’ve been either ignored or it’s taken DAYS for them to respond about a car inquiry. Both times woulda likely been sales. Both times I’ve reached out through cars.com AND there website and nothing!! The first time after a week of no response the guy told me the car was covered in snow. Implying he was too lazy to shovel it out. Is everyone else going there and just throwing money at them begging to buy a car?? There’s too many cars and too many dealers for me to ever waste my time with these people again.

Rating breakdown (out of 5):
  • Customer service 1.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Shopped for a used car
  • Did not make a purchase
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Dealer response

Ryan, we are so disappointed to learn of this situation you have described. We would like the chance to talk to you further so please do call us at (800) 525-7724 at your earliest convenience so we can work with you to make this right. We hope to hear from you.

Great buying experience

Very happy with the selection and purchase process

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Dealer response

Christopher, your satisfaction is our top priority. Thank you so much for being one of our valued guests and we look forward to your next visit!

Drop of the truck service was done

Dropped off my truck Sunday with a note with what I wanted done. They Called me Monday tonight to let me know what they found.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.

Prompt review that my recall was performed successfully....

Prompt review that my recall was performed successfully. Pleased to see that they are cleaning everything as much as possible. Service performed timely and efficiently

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.

Northtown Ford

I was treated very well. Work was done in a timely manner.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

Joseph, we're so pleased to hear that everything was completed so quickly and to your satisfaction! Thank you so much for being one of our valued guests and we look forward to your next visit!

This was my first experience with Northtown Ford. They...

This was my first experience with Northtown Ford. They were very understanding. No hassle. No pressure. Salesman Jeremy has our highest rating as a sales consultant.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.