Newberg Ford

I’ve been to this service center on multiple occasions and have always had a really good experience. Chad Bromwell have awesome customer service. He and his team ran diagnostics for me on 2 different vehicles and went on a ride along with me, all at no charge. They were quick finding the problem my car was having, and they were quick fixing it. I’ll definitely continue taking my vehicles there.

HIGHLY Recommend NOT buying a used car at Newberg Ford. I bought a 2015 Subaru from them in December. Took it in to a Subaru dealership to get it inspected. There was an oil leak, long story short, the only way to fix it was to take the ENTIRE motor out, and the 2 rear wheel bearings needed to be replaced. That was a $5k + job. That took a month to get back. Drove it for 2 days and the Transmission went out. That was a $8,200 job. Spoke to the Sales manager once I found out about the leak, and got nothing but attitude from him. He just kept saying "Good thing you bought a warranty" and " I'm not sure what you want me to tell you to make you feel better". I responded with, "I'm not looking for you to make me feel better, this looks terrible on your part" I asked for a copy of the inspection report from when they took the car in on trade. There was an oil leak stated on the report, but NOT mentioned to me when I bought the car. One good thing, if you want to call it that, the finance guy INSISTED that I buy the warranty. Even after I turned it down several times. The price of the warranty somehow magically went from $6k, that was declined. Then offered to me for $2,000 or so. I have owned the car for 5 months, There has been $13,000 worth of repairs. (All covered by warranty luckily) Hopefully this is it for a while. I have made 3 car payments without even driving the car. Never got any sort of apology even. It seemed as though they don't even care that they sold me an absolute xxx. If I could give a -5* review, I would. Hopefully someone high up Newberg Ford sees this. If its happened to me, its probably happened to more people. In my opinion. STAY AWAY FROM NEWBERG FORD.

Kaleb at Newberg Ford was great to work with when my wife and I went in there to buy another Ford Escape. He has an excellent personality, and we loved working with him. I really enjoyed the entire team at Newberg Ford, including the service department, body shop, and sales department for sure. Brad and Dean are great to work with as well, they always take care of me. Cam

The team was attentive a had a great smooth low pressure purchasing process. I would purchase from them again.

Decided to look at a used vehicle that Newberg Ford had listed. Kaleb was the salesman that greeted me at the door. He was laid back and let me browse. He was accommodating and friendly and did not put any pressure on me. I would recommend Kaleb.

Great experience and a pleasure working with Kaleb on getting my new car! No hassle with the trade in deal and glad to have my new vehicle.

Very friendly staff, made the experiance easy and where willing to negotiate on price. Highly recommend!

Came in after a bad experience at another dealership. Stated what I wanted and what I could spend. Tyler listened and tried to make it happen. We got within $400 of where I needed to be, which was great. Aside from the brief haggle part (and a lame cookie jar analogy), my only other complaint is that even though it was after 7 pm, that shouldn't make my purchase a rush job. The finance guy complained he wasn't paid by the hour and kept pushing papers at me to sign and acting impatient as I read them, I had to go across the street to get the tank filled myself, and I didn't get a tutorial on how to use the vehicle (which was not fun in the fog on the way home trying to figure out how to turn the auto lights off bright). Overall, a good experience. Tyler was definitely a good guy.

We bought our truck online. Keith was the salesman that we dealt with and he was very easy to work with. We’re still waiting on the transport company to pick up and deliver our truck but holidays have to be worked around. Would I recommend Keith and Newberg Ford - yes!

Keith Weldon did an awesome job at getting me the exact vehicle that I wanted. Thank you!