Reviews
The people who work here are thoughtful and took care of
The people who work here are thoughtful and took care of both me (72 year old) and my car. I had an engagement to get to and they worked hard d to get me to it.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Hi, Thank you for the review! It was a pleasure to work with you here at Lithia Subaru of Oregon City. We look forward to seeing you down the road!
Excellent and efficient service.
Excellent and efficient service. It was easy to book my appointment on time. Drop off was easy, and with the workload of the day they were able to complete my service before my appointment time even began - which turned out to be an amazing blessing with our afternoon schedule. Thank you!
- Customer service 4.0
- Buying process —
- Quality of repair 4.0
- Overall facilities —
- Overall experience 4.0
- Does recommend this dealer
- Came in for service or repair
It's great to hear from you, Suzie. It is a pleasure to know your recent visit with our service team went seamlessly. We hope you enjoyed the rest of your day and look forward to earning that fifth star during your next visit with us.
Don’t waste your time here
Absolute worst dealership in terms of customer service, sales and vehicle service. They don’t keep in contact or update me. They straight up lie to me about when my vehicle will be ready to pick up. A service that was supposed to be 2 days is coming up on a week and a half with no end in sight. I tried talking to the manager but even he did nothing and simply didn’t care. If I could take back doing business here I would. They only want your money and once they get it they couldn’t care less if you continue to be satisfied or not. I would’ve gotten better service from any other dealer in the state.
- Customer service 1.0
- Buying process 1.0
- Quality of repair 1.0
- Overall facilities 1.0
- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a used car
- Did make a purchase
Hi Hayden, Thank you for bringing your concerns to our attention, this is something that we never want our customers to experience. At your convenience, please call me, I would love the opportunity to earn back your business and look forward to hearing from you. Cory Fay 503-723-2242 General Sales Manager
It had all the knowledge to tell us about all the Subaru
It had all the knowledge to tell us about all the Subaru features that we were looking for.
- Customer service 4.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 4.0
- Does recommend this dealer
- Shopped for a used car
Thank you for this kind review. It was a pleasure having you here at Lithia Subaru of Oregon City. We hope to have the opportunity to earn that fifth star during your next visit.
Excellent work and perfect deal time less work with in
Excellent work and perfect deal time less work with in the time without any back and forth conversation we appreciate and looking future relationship with the dealership thanks
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Thank you for trusting our team here at Lithia Subaru of Oregon City to assist with your vehicle purchase. We are happy to have provided you with an informative experience and look forward to working with you again in the future.
Thanks, looking forward to future customer relations.
This was our 3rd purchase from Lithia Subaru and there is
This was our 3rd purchase from Lithia Subaru and there is a reason we keep coming back; excellent customer service, from start to finish! Brian Manning is a delight to work with! Everyone on the salesroom was so polite and welcoming! The whole experience was very rewarding. I highly recommend Lithia to anyone in the market for a new or gently used, new car! Their honesty and integrity are second to none!
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Thank you for returning to our team here at Lithia Subaru of Oregon City for your third purchase! Earning customers for life is what our team strives for and I'm pleased to see we have accomplished this with you. We look forward to continuing to provide you and your vehicles with excellent care for years to come.
I didn’t appreciate the pressure up of selling up a
I didn’t appreciate the pressure up of selling up a mileage maintenance service and the associate couldn’t explain the bill when asking for specifics. Also the windshield wiper fluid wasn’t replenished even though the light was on.
- Customer service 3.0
- Buying process —
- Quality of repair 3.0
- Overall facilities —
- Overall experience 3.0
- Does recommend this dealer
- Came in for service or repair
Hi Amanda, Thank you for sharing your concerns with us, and I apologize for any misunderstanding. I want to assure you that it is our goal to be as transparent as possible in providing advice on maintenance to our Guests. Our Advisors are familiar with what maintenance the Manufacturer recommends at the various mileage intervals and want to make sure that owners are aware of those, as over the long term, simply performing oil changes may lead to drivability concerns as the result some of those recommended items not having been performed. We respect the fact that it is the prerogative of the owner to service their vehicle as they best see fit, our objective is to ensure that we have provided the best advice in the meantime so that owners can make informed decisions in that regard.. Please call me should you wish to discuss this matter further. Christopher Aldworth 503-656-0612 Service Manager
Very courteous and keep me informed on time lines.
Very courteous and keep me informed on time lines. They also let me know what is needed in the future.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Hi Thomas, thank you for trusting our team to keep you updated about your vehicle. We have enjoyed having you as our customer here at Lithia Subaru of Oregon City.
Quick, courteous and thorough with our oil change!
Quick, courteous and thorough with our oil change! They also washed my car and it surely needed it!!
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Quick, courteous and thorough. Those are three words we love to hear, Sheryl! Thank you for taking the time to review our team. Your kind feedback is greatly appreciated.
I always find the service department courteous,, helpful
I always find the service department courteous,, helpful and friendly. My car is serviced in a timely manner.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for choosing Lithia Subaru of Oregon City. I'm pleased to see our team has continuously provided you with courteous, helpful and friendly service. We look forward to continuing to do so for many years to come.