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Reviews

4.6
587 lifetime reviews. Includes reviews of Beaverton Honda from DealerRater.com
  • Worst car buying experience ever
    March 27, 2017

    Avoid this dealership. We were subjected to false promises and a ridiculously long wait when buying a Honda CRV here. Gross incompetence at every ...

    Bob Lanphere's Beaverton Honda

    Bob- We apologize for the amount of time it took for your vehicle to arrive at our dealership. While that specifically is out of our control, our ...


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    Avoid this dealership. We were subjected to false promises and a ridiculously long wait when buying a Honda CRV here. Gross incompetence at every level. No concept of customer service at all. If you want a Honda, use a reputable auto broker instead.

    Does not recommend this dealer
    Bob Lanphere's Beaverton Honda

    Bob- We apologize for the amount of time it took for your vehicle to arrive at our dealership. While that specifically is out of our control, our salesperson could have done a much better job at communicating the progress of its arrival to you. We also apologize for the amount of time it took to complete your paperwork while you were here, our General Sales Manager, Linda, admits it took much longer than it normally does. Through all of this, we want you to know we very much appreciate you taking your time to do business with us, even though we had a few major missteps along the way. We hope, above all, you are enjoying your new vehicle. Thank you for your review, your business, and if you have any questions whatsoever, please reach out to Linda directly at lazrak@beavertonhonda.com.


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  • Replaced downsized tires at complimentary rotation
    March 25, 2017

    Came to service for transmission fluid flash and agreed to complimentary tire rotation and balancing. After service I got to Firestone for wheel a...

    Bob Lanphere's Beaverton Honda

    Thank you for your review. During our tire inspections and rotations, we do not remove the tires from the wheels; that only happens during a tire ...


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    Came to service for transmission fluid flash and agreed to complimentary tire rotation and balancing. After service I got to Firestone for wheel alignment check, and they discovered that tires are different sizes. Before Beaverton Honda rotation all tires was 225/60/16 but after rotation 2 rear tires 215/65/16 with critically dangerous unsafe damage. Now wheel alignment is not possible.

    Does not recommend this dealer
    Came in for service or repair
    Bob Lanphere's Beaverton Honda

    Thank you for your review. During our tire inspections and rotations, we do not remove the tires from the wheels; that only happens during a tire replacement. We let you know at your visit here with us that your tires were two different sizes and very worn out; we did not remove or replace any of your tires. It sounds like you went back to Firestone and had your tires taken care of, but our service manager who was on the phone with you while you were at Firestone, said the call was dropped, and he tried calling you back but could not get in touch with you. If you are still in need of any assistance regarding your vehicle, please let us know. We are here for you.


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  • Best Buying Experience and Customer Service
    March 14, 2017

    Everyone I encountered here went above and beyond to make my experience easy and stress free. It was pressure free and I only had to work with one...

    Bob Lanphere's Beaverton Honda

    Thank you for your business, and for your very kind words about your experience with us! Congratulations on your purchase, too!


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    Everyone I encountered here went above and beyond to make my experience easy and stress free. It was pressure free and I only had to work with one person the entire time. I only met with a manager at the end and it was so she can thank me for trusting them and purchasing with them. There were no negotiations since the price of the car was as low as KBB had it listed for. I highly recommend this dealership to everyone.

    Does recommend this dealer
    Bob Lanphere's Beaverton Honda

    Thank you for your business, and for your very kind words about your experience with us! Congratulations on your purchase, too!


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About Our Dealership

Dealer on Cars.com since September 2016