Fernelius Ford Lincoln

Despite a lot of construction around the dealership, they were quick and courteous in getting my vehicle in, repaired and out the door all while keeping good communication throughout. I’ve had bad experiences in the past with dealership repair shops; these guys did good work.

Great experience. Joe and Shelby we're great sales agents. Made the purchase smooth, seamless and fun. Body shop did a fabulous job of removing some minor scratches that occurred before purchase. Thanks for a super experience.

Very friendly and always courteous. promptly gets the job done. Never had to wait more than was told. Bought the car here and will always get it serviced here

We have both our trucks serviced there - the service department staff are fantastic, they go above and beyond to work with our odd schedules!

Professional and reliable I will only take my vehicles to get serviced here! So far all of my brothers and parents have bought their vehicles here an We just keep coming back because they are reasonable and work with you on making your vehicals affordable. Happy over all.

I have had oil changes with tire rotation several trips. I have also had service work. As always the service is excellent and fast. Moving here from another state I hit a home run finding them.

I had 4 new tires installed. First, they had the best price in town. Second, one of my rims had an issue and the sold me the same rim from one of thier trucks in inventory to get me back on the road. First class service and customer experience.

I have communicated with this company via the internet and they have always responded very quickly to my inquiries. I have not found the right car yet.

Had a sparkplug blow out while traveling. Repair done in less time and for less expense than expected. Service manager was friendly and professional. Since we're not from around here, recommending them to anyone else probably won't happen but that's the only reason why. Only minor gripe, chairs in waiting area are showing their age and could stand replacement.

I had a very bad experience with Fernelius Ford Lincoln in Cheboygan. I found a vehicle that I was interested in purchasing by doing an online search. I live 2 hours away from the dealership but my wife and I drove to see it. When we arrived the truck was in the service area up on a hoist and the mechanic was doing the initial inspection to their newly acquired trade-in. The salesman Mark escorted us to see it and we talked to the mechanic Chuck about what he was working on. Chuck had the truck hooked to the computer and he told us he was fixing the side mirrors and that he had ordered replacement sensors for the rear park assist (they were defective/missing). Chuck pulled the truck out and Mark let us take it for a test drive. During the test drive, I noticed that there was a problem with the steering. The wheel was out of alignment and I felt a “clunk” on the floor board. Mark had the mechanic then take it for a spin. Chuck agreed that the steering wheel was off but denied feeling any clunk. We agreed to purchase the truck as long as they were going to complete the work already in progress and complete a front end alignment to fix the steering and fix the clunk. They put the terms in writing. We signed the paperwork and planned to return in one week. This week allowed us time to bring the cash money down required and gave them an entire week to complete the repairs on the truck. When we returned a week later, the truck was parked out front waiting for us. We saw that the mirrors were fixed but to our disappointment there was still an empty hole where the rear park assist sensor was supposed to be. When we questioned Mark about it he said, “We had to put a lot of money into your truck. It turns out that we had to replace the steering box. That cost us $2400. So we couldn't spend any more money on it.” Mark said, “Take it for a drive!” My wife and I went for another test drive. The clunk was gone but the steering wheel was still off center! When we returned I informed Mark of this and asked if they did a front end alignment. The mechanic was at lunch but he was sure it was done. He asked me to take him for a ride and to go down the smooth road because it was “probably just the bumps in the road” making me think the wheel isn't straight. Even after I took him and tried to show him he disagreed that anything was off even though it was plain to see from my vantage point that the steering wheel was off center when going straight down the road. I felt like he was calling me a liar. I did not believe that a front end alignment had been done even though they assured me it was and the entire time we were there the mechanic was “out to lunch.” We were there about 90 minutes and Chuck never made an appearance so we were never able to confirm any of the repairs. I got the distinct feeling that Chuck was avoiding us because he knew the truth. We expressed disappointment that they failed to repair the back up sensors even though that would have fallen under the “work in progress” portion of what they agreed to do for us. The financial guy Warren said, “We fixed all the safety issues and spent more than we expected on the steering box. If we fix EVERYTHING, then we would ask $40,000.00 for it. You got a great deal. We dropped the price to help you get your financing. If you don't want the truck, that's fine. We will cancel the deal and put it back on the lot.” So now they resorted to a “take it or leave it” tone. I felt like because we had already signed the sales contract the week prior they did not care about customer service. They didn't care if we were offended or not. I just wanted to get the xxxx out of there at this point. This review site won't allow me to put the rest of my story due to length limit... but BEWARE of dishonest practices.